I began my career in the Automobile Industry as a mechanic, then moved on to Auto Body Repair and Painting, before moving into the Sales Department. My extensive background has afforded me a rather unique perspective of the industry and motivates me to provide a better car-buying experience for our clients. I make a point of trying to see our business from the customer’s point of view and encourage our sales staff to treat clients the way they would want to be treated if the roles were reversed. Representing Mercedes-Benz for over 20 years has been very satisfying. It is a great feeling…
Spoken Languages: Cantonese, Mandarin, and English
With Mercedes-Benz since June 1991, Master Certified
Interests & Hobbies: Swimming, Hiking
I was born in Hong Kong and came to the United States at the age of 21. My first job in the car business was with a Pontiac Dealership. I was then a finance manager for a BMW dealership for 2 years. I started with Mercedes-Benz at Pasadena Imports in June 1991. The dealership was later acquired by Rusnak Auto Group. During my years with Mercedes-Benz, I have enjoyed representing the Mercedes-Benz brand and assisting our great clients. I am very active in the Chinese community and a member of the Hong Kong School Association. I am proud to be recognized as representative of the Rusnak Auto Group.
Interests & Hobbies – Cars, Dirt Biking Riding, and Hiking
With Mercedes-Benz since 2005, Star Certified
Prior to coming to the Automobile business, I had worked in a restaurant as a server and then as a chef. I also spent time in various retail positions. The thing my previous jobs taught me was that I really enjoyed assisting clients and ultimately customer service. My first job in the automobile business was in Internet Sales. Although I did well and enjoyed sales I saw a great opportunity in becoming the Customer Service Manager at Rusnak/Arcadia so I jumped at the chance. I enjoy assisting our clients and providing them with the best experience possible.
With Mercedes-Benz since November 1991, Master Certified
Interests & Hobbies: Auto Racing, Sports, and Travel
I helped run an Indy car race team from 1997 to 2000 which was one of the highlights of my automotive career. The adrenaline from the sound of the racing cars never got old to me. I have always had a passion for race cars and automobiles in general, so choosing a career path in the automobile industry was an easy decision. I started my automotive career in the service department as a Porter and later that same year became a Technician. Three years later, I accepted an opportunity to become a Service Advisor and later became a Service Manager. When I decided a move to the Sales Department was my next step I started as a Sales Consultant. Assisting clients was always a pleasure for me. Five short years later, I was given the opportunity to become a Sales Manager, which is the position I have held since 2001 and continue today. I have met many clients through the years that I have maintained a professional association with and some have even become close personal friends. I am glad to be part of the Rusnak organization which sets one of the highest standards for customer service in our industry. Taking pride in the company and product you represent is the foundation of any successful business and I am truly proud to be associated with Rusnak and Mercedes-Benz.
Spoken Languages: English, Cantonese, and Mandarin
With Mercedes since 2004, Mercedes-Benz Master Certified
Interests & Hobbies: Hiking, Mountain Biking, Motorcycles, Old Vintage Import Cars, Travel, and Food
I am a car enthusiast at heart, I love cars. In college, I worked at the World’s Largest automobile dealership and was immediately hooked to the car business. My first position was as a warranty clerk in the service department. Once I graduated from business school, I sold cars. My positions included retail sales, remarketing, internet sales, finance manager, sales manager and now the finance director. I have been with the Mercedes brand since 2004. I truly enjoy working with the best of the best. Mercedes Benz clients have high expectations and I’m happy to deliver the excellent service they’re accustomed to. I like to spend my days off hiking, mountain biking and searching for the best sushi in town.
Education & Background:
CAL POLY, Pomona – Bachelors – Finance / Real Estate/ Law
CA Bureau of Real Estate – Broker’s License
Spoken Languages: Indonesian, Mandarin, and Hokkienese
With Mercedes-Benz since 2013, Certified
Interests & Hobbies: Basketball, Swimming, High Tech, and Electronics
I was born in Jakarta, Indonesia. In 2006 I started a career in automobile sales helping families with their automobile needs. Having a passion for cars, I decided I wanted to offer and represent Mercedes-Benz to my clients. I am very proud to represent Mercedes-Benz as part of the Rusnak team.
I believe in the principle of “the best or nothing” when it comes to customer service. When you buy from me and Rusnak you will see and feel what I am talking about.
I would very much like to help you and your family with your automobile needs.
With Mercedes-Benz since May 2002, Master Certified
I’ve always had a passion for fine automobiles. Mercedes Benz is on the top of my list. It easy to represent the brand you truly believe in. My goal is to provide my clients with a great purchase experience and a thorough delivery. It is very satisfying to see how happy clients are when they take delivery of their new Mercedes-Benz.
With Mercedes-Benz since October 1998, Master Certified
Interests & Hobbies – Attending & Watching Sporting Events, Traveling, Attending Concerts, Cooking, Hiking, & Spending time with Family and Friends
I have been fortunate enough to be a part of the Rusnak Automotive family since 1998, prior to that I was in the travel industry. Since joining the Rusnak Auto Group I have held positions as Receptionist, Cashier, Reception and Cashier Supervisor, Sales Assistant, and my current role as Sales Operations Manager. In all my positions providing great customer service was essential. The knowledge that I was able to provide a level of customer service that exceeded expectations is very satisfying. My current position as Sales Operations Manager has me configuring and ordering the Mercedes-Benz inventory from the factory which is an everyday learning experience that I enjoy. Growing within the company over the years has been rewarding in many ways, the many long-term relationships with clients and co-workers are wonderful memories that are endless and irreplaceable.
I have been in the Auto Industry since I joined Rusnak Auto Group in 1990 and have been with Mercedes-Benz for over 25 years. Since Rusnak was where I started and remain after all these years I have had the privilege to assist many clients over & over again with their automobile needs. I look forward to continuing to assist repeat, referral, and new clients to get the vehicle of their dreams.
Interests & Hobbies – Spending quality time with family, Sports, Travel, and Outdoors
With Mercedes-Benz since January of 2000, Mercedes-Benz Certified
I was born in Guyana; a small country in South America neighboring Brazil. My family relocated to America in 1980 where I lived in Virginia for two years. I joined the U.S. Marine Corp. in 1982 and was stationed at Camp Pendleton in California where I served for four years. Joining Rusnak Auto Group and Mercedes-Benz in 2000 as an ambitious career minded Sales Consultant. I make a point of being a good listener so I can properly address the needs of my clients and pride myself on providing first class service. Representing the Mercedes-Benz brand has been very fulfilling; I enjoy seeing the smile on my clients face when they take delivery. Building long-term relationships with each client is my priority.
Interests & Hobbies – I enjoy Baking, Movies, and Sports
Prior to my career in the automobile business, I was with Nordstrom for nearly 20 years. Those years gave me a vast understanding of the importance of great customer service. Moving to the automotive industry as an Internet Manager in 2000 gave me the opportunity to bring everything I had learned about customer service to a business not always best known for it. I felt I had found my niche. I truly enjoy what I do; working with wonderful clients and the referrals they recommend to me is the best part of my job.
Interests & Hobbies – Golf, Travel, Off-Road Motorcycling, Vintage Car Auctions, Car Shows, Bicycling, Auto & Motorcycle Racing, College Football
I was raised in the automobile business and have spent the last 40 plus years working in the industry I love. I am also a 36-year member of the Pasadena Tournament of Roses where I am a Director and Committee Chairman. It is a pleasure to work at Rusnak/Arcadia. Our commitment to customer service is a top priority and Mercedes Benz is an outstanding product that I take pride in representing. The Mercedes-Benz motto of “The Best or Nothing” is what guides me in the service I provide my clients every day!
With Mercedes-Benz since August of 2006, Star Certified
Interests & Hobbies – Family, Music, and Sports
I graduated from Concordia Teacher’s College (Chicago Illinois) and went on to be a professional Musician in the Mid-West for about 12 years. I started in the automobile business selling Mazda and Dodge vehicles in 1988 in Pasadena. Joining Rusnak Auto Group in 1998 was a proud moment. Representing Rusnak and Mercedes-Benz is very fulfilling. Rusnak has been a respected brand in the community for nearly 50 years and Mercedes-Benz products stand for “The Best or Nothing”. It’s a great feeling to assist my clients and there family and friends with their automobile needs.
Interests & Hobbies – Family, Tennis, Swimming, Cars, and Technology
With Mercedes-Benz since 2004, Master Certified
My career in the automobile business started with designing and coordinating displays for auto shows in Egypt for General Motors. I moved to the U.S. in 1990 and settled in Los Angeles. My first job in the U.S. was with Royal Saudi Embassy as a medical coordinator. I have always enjoyed working with people so I accepted a position at the Good Guys working in sales. For six of the eight years I worked there I was a sales manager. Finding customer service and sales to be very enjoyable, when I had an opportunity to go to work with Mercedes-Benz I jumped at it quickly! Representing Mercedes-Benz has been very rewarding. It is a great feeling to know that the automobile I delivery to my clients is recognized the world over as being the best money can buy. As Mercedes-Benz says, “The Best or Nothing!”
Interests & Hobbies – Formula 1 Racing, Art, History, and Technology
I was born in St. Petersburg Russia and immigrated to the U.S. in 1991. When I first arrived I worked in many fields before finding my niche in the car industry. My general interest in automobiles has been a constant since I was very young. I started working in the automobile business as a mechanic and then in a body shop as a technician and body man before moving to wholesale sales buying and selling vehicles to auto dealers. Occasionally I had assisted friends when they purchased their own vehicles which eventually led me to start my career at the dealership level as a sales consultant.
I take pride in learning everything I can about current and upcoming models and I keep up-to-date on ever-changing vehicle technology so I can provide my clients with accurate information on Mercedes-Benz vehicles. My goal is to provide you with the best car purchase experience possible. I work with honesty and integrity and will always be courteous. I am not looking to “sell” my clients; I assist them in finding the vehicle that is right for them and hope to establish a long-term association.
As Benjamin Franklin said, “Well done is better than well said!”
Spoken Languages – English, Cantonese, and Mandarin
Joined Mercedes-Benz March 2003, Master Certified
Hobbies & Interests: Sports
I have been in the auto sales industry since 1995, joining Mercedes-Benz in March of 2003. My Goal has always been to provide my clients with a great car buying experience. Representing the Mercedes-Benz brand to my clients has been very rewarding.
Spoken Languages – Mandarin, Taiwanese, and English
With Mercedes-Benz since 2007, Master Certified
Prior to working in auto sales, I owned my own business for nearly 18 years so I understand the importance of providing clients with the best customer service possible. I have admired Mercedes-Benz vehicles since I was very young which made representing them an easy choice. Joining Mercedes-Benz in 2007 I worked very hard to learn all I could about the vehicles and to become Master Certified so I could better demonstrate the safety and technology features that are a hallmark of the brand.
Interests & Hobbies – Family, Cars, Enjoying Life, and Traveling
The jobs I had when I was young always had me interacting with customers. Having worked at Von’s as a supervisor I interacted with shoppers daily and always enjoyed assisting them. My first two jobs in auto sales were selling Honda’s and Chevrolet’s. Although I enjoyed working with the clients my goal was always to move to represent Mercedes-Benz. I have always believed that Mercedes-Benz was the best automobile available and it was an easy decision. My father and other family members picked Mercedes-Benz as their personal vehicles and that said a lot. I started representing Mercedes-Benz in 2004 and joined Rusnak/Arcadia in 2006. I have really enjoyed representing Mercedes-Benz; it is a great feeling to know that I am recommending the best vehicles in the world to my clients!
In 2003, while in college, I accepted my first job in the Automobile Industry working as a Receptionist at Lamborghini of Orange County. I also worked as Executive Assistant to the General Manager prior to leaving the company. My time with Lamborghini laid the foundation for me of what great customer service entails. Joining Mercedes-Benz of Arcadia allowed me to further sharpen my customer service skills to ensure a great car-buying experience for our clients. That is what our Dealership is all about…and it is my pleasure to be a part of it.
Spoken Languages – Mandarin, Cantonese, and English
With Mercedes Benz since 1986, Master Certified
Interests & Hobbies – Gardening, Cooking, Watching the Cooking Channel with my Daughter, Driving with the Top Down on Overcast Days
Awards & Achievements – Rusnak Auto Group- Spot Light Award 2011, Rusnak Auto Group Mercedes-Benz Service Associate of the Year 2009, Mercedes Benz Gold Achievement Award 2002
I started with Mercedes-Benz in 1986 and joined Rusnak Auto Group in 1997. Though I started in finance all those years ago, I later moved to the Service Department as a Service Advisor to have a more accommodating schedule to raise my daughter. I returned to The Finance Department in late 2012 and couldn’t be happier. In 2012 I was awarded a trip to visit the Mercedes-Benz factory in Sindelfingen Germany as a reward for becoming Master Guild Certified. I consider myself someone whose passion lies in good customer service above all else. A satisfied client is very gratifying for me.