Meet Our Staff

Management

  • Allen Hsiang

    Allen Hsiang

    General Manager

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    Allen Hsiang

    Allen Hsiang

    General Manager

  • Ken Lau

    Ken Lau

    General Sales Manager

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    Ken Lau

    Ken Lau

    General Sales Manager

    Spoken Languages: English, Cantonese, and Mandarin

    With Mercedes since 2004, Mercedes-Benz Master Certified

    Interests & Hobbies: Hiking, Mountain Biking, Motorcycles, Old Vintage Import Cars, Travel, and Food

    I am a car enthusiast at heart, I love cars. In college, I worked at the World’s Largest automobile dealership and was immediately hooked to the car business. My first position was as a warranty clerk in the service department. Once I graduated from business school, I sold cars. My positions included retail sales, remarketing, internet sales, finance manager, sales manager and now the finance director. I have been with the Mercedes brand since 2004. I truly enjoy working with the best of the best. Mercedes Benz clients have high expectations and I’m happy to deliver the excellent service they’re accustomed to. I like to spend my days off hiking, mountain biking and searching for the best sushi in town.

    Education & Background:
    CAL POLY, Pomona – Bachelors – Finance / Real Estate/ Law
    CA Bureau of Real Estate – Broker’s License

  • William Ho

    William Ho

    New Car Sales Manager

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    William Ho

    William Ho

    New Car Sales Manager

    Spoken Languages: Cantonese, Mandarin, and English

    With Mercedes-Benz since June 1991, Master Certified

    Interests & Hobbies: Swimming, Hiking

    I was born in Hong Kong and came to the United States at the age of 21. My first job in the car business was with a Pontiac Dealership. I was then a finance manager for a BMW dealership for 2 years. I started with Mercedes-Benz at Pasadena Imports in June 1991. The dealership was later acquired by Rusnak Auto Group. During my years with Mercedes-Benz, I have enjoyed representing the Mercedes-Benz brand and assisting our great clients. I am very active in the Chinese community and a member of the Hong Kong School Association. I am proud to be recognized as representative of the Rusnak Auto Group.

  • Perry Dong

    Perry Dong

    New Car Sales Manager

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    Perry Dong

    Perry Dong

    New Car Sales Manager

  • Huy Nguyen

    Huy Nguyen

    Sales Manager

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    Huy Nguyen

    Huy Nguyen

    Sales Manager

    Spoken Languages – Vietnamese, and English

    Interests & Hobbies – Cars, Dirt Biking, Riding, and Hiking

    With Mercedes-Benz since 2005, Star Certified

    Prior to coming to the Automobile business, I had worked in a restaurant as a server and then as a chef. I also spent time in various retail positions. The thing my previous jobs taught me was that I really enjoyed assisting clients and ultimately customer service. My first job in the automobile business was in Internet Sales. Although I did well and enjoyed sales I saw a great opportunity in becoming the Customer Service Manager at Rusnak/Arcadia so I jumped at the chance. I enjoy assisting our clients and providing them with the best experience possible.

  • Willy Chia

    Willy Chia

    Pre-Owned Manager

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    Willy Chia

    Willy Chia

    Pre-Owned Manager

    Spoken Languages: English and Mandarin

    With Mercedes-Benz since November 1991, Master Certified

    Interests & Hobbies: Auto Racing, Sports, and Travel

    I helped run an Indy car race team from 1997 to 2000 which was one of the highlights of my automotive career. The adrenaline from the sound of the racing cars never got old to me. I have always had a passion for race cars and automobiles in general, so choosing a career path in the automobile industry was an easy decision. I started my automotive career in the service department as a Porter and later that same year became a Technician. Three years later, I accepted an opportunity to become a Service Advisor and later became a Service Manager. When I decided a move to the Sales Department was my next step I started as a Sales Consultant. Assisting clients was always a pleasure for me. Five short years later, I was given the opportunity to become a Sales Manager, which is the position I have held since 2001 and continue today. I have met many clients through the years that I have maintained a professional association with and some have even become close personal friends. I am glad to be part of the Rusnak organization which sets one of the highest standards for customer service in our industry. Taking pride in the company and product you represent is the foundation of any successful business and I am truly proud to be associated with Rusnak and Mercedes-Benz.

  • Andy Tan

    Andy Tan

    Finance Manager

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    Andy Tan

    Andy Tan

    Finance Manager

    Spoken Languages: Indonesian, Mandarin, and Hokkienese

    With Mercedes-Benz since 2013, Certified

    Interests & Hobbies: Basketball, Swimming, High Tech, and Electronics

    I was born in Jakarta, Indonesia. In 2006 I started a career in automobile sales helping families with their automobile needs. Having a passion for cars, I decided I wanted to offer and represent Mercedes-Benz to my clients. I am very proud to represent Mercedes-Benz as part of the Rusnak team.

    I believe in the principle of “the best or nothing” when it comes to customer service. When you buy from me and Rusnak you will see and feel what I am talking about.

    I would very much like to help you and your family with your automobile needs.

  • Joanna Rodriquez

    Joanna Rodriquez

    Finance Manager

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    Joanna Rodriquez

    Joanna Rodriquez

    Finance Manager

  • Sylvia Miranda

    Sylvia Miranda

    Sales Operations Manager

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    Sylvia Miranda

    Sylvia Miranda

    Sales Operations Manager

    Spoken Languages- English and Spanish

    With Mercedes-Benz since October 1998, Master Certified

    Interests & Hobbies – Attending & Watching Sporting Events, Traveling, Attending Concerts, Cooking, Hiking, & Spending time with Family and Friends

    I have been fortunate enough to be a part of the Rusnak Automotive family since 1998, prior to that I was in the travel industry. Since joining the Rusnak Auto Group I have held positions as Receptionist, Cashier, Reception and Cashier Supervisor, Sales Assistant, and my current role as Sales Operations Manager. In all my positions providing great customer service was essential. The knowledge that I was able to provide a level of customer service that exceeded expectations is very satisfying. My current position as Sales Operations Manager has me configuring and ordering the Mercedes-Benz inventory from the factory which is an everyday learning experience that I enjoy. Growing within the company over the years has been rewarding in many ways, the many long-term relationships with clients and co-workers are wonderful memories that are endless and irreplaceable.

Sales

  • Stacey Huynh

    Stacey Huynh

    Sales Consultant

    (844) 268-6193
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    Stacey Huynh

    Stacey Huynh

    Sales Consultant

  • Joseph Ma

    Joseph Ma

    Sales Consultant

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    Joseph Ma

    Joseph Ma

    Sales Consultant

  • Katrina Morris

    Katrina Morris

    F&I Assistant

    (626) 462-3038
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    Katrina Morris

    Katrina Morris

    F&I Assistant

  • Oliver  Sheen

    Oliver Sheen

    Sales Receptionist

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    Oliver  Sheen

    Oliver Sheen

    Sales Receptionist

  • Mo Sherif

    Mo Sherif

    Sales Consultant

    (626) 462-3128
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    Mo Sherif

    Mo Sherif

    Sales Consultant

  • Scott Hong

    Scott Hong

    Sales Consultant

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    Scott Hong

    Scott Hong

    Sales Consultant

    Spoken Languages – Mandarin, Taiwanese, and English

    Interests & Hobbies – Bowling, Tennis, Golf, Computers, Electronics, and Automobiles

    With Mercedes-Benz since May 2002, Master Certified

    I’ve always had a passion for fine automobiles. Mercedes Benz is on the top of my list. It easy to represent the brand you truly believe in. My goal is to provide my clients with a great purchase experience and a thorough delivery. It is very satisfying to see how happy clients are when they take delivery of their new Mercedes-Benz.

  • Peter Liew

    Peter Liew

    Assistant Sales Manager

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    Peter Liew

    Peter Liew

    Assistant Sales Manager

    Spoken Languages – Cantonese, Mandarin, Malaysian, & English

    With Mercedes-Benz since September of 1989, Star Certified

    Interests & Hobbies – Family, Cars, Basketball, Wine Tasting, Social Networking

    I have been in the Auto Industry since I joined Rusnak Auto Group in 1990 and have been with Mercedes-Benz for over 25 years. Since Rusnak was where I started and remain after all these years I have had the privilege to assist many clients over & over again with their automobile needs. I look forward to continuing to assist repeat, referral, and new clients to get the vehicle of their dreams.

  • Denise Justice

    Denise Justice

    Internet & Fleet Sales

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    Denise Justice

    Denise Justice

    Internet & Fleet Sales

    Mercedes-Benz Certified

    Interests & Hobbies – I enjoy Baking, Movies, and Sports

    Prior to my career in the automobile business, I was with Nordstrom for nearly 20 years. Those years gave me a vast understanding of the importance of great customer service. Moving to the automotive industry as an Internet Manager in 2000 gave me the opportunity to bring everything I had learned about customer service to a business not always best known for it. I felt I had found my niche. I truly enjoy what I do; working with wonderful clients and the referrals they recommend to me is the best part of my job.

  • Orwin Ham

    Orwin Ham

    Finance Manager

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    Orwin Ham

    Orwin Ham

    Finance Manager

  • Bo Xiao

    Bo Xiao

    Sales Consultant

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    Bo Xiao

    Bo Xiao

    Sales Consultant

  • Jon Montgomery

    Jon Montgomery

    Sprinter Sales Consultant

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    Jon Montgomery

    Jon Montgomery

    Sprinter Sales Consultant

    Spoken Languages – English

    With Mercedes Benz since 2008 Master Certified

    Interests & Hobbies – Golf, Travel, Off-Road Motorcycling, Vintage Car Auctions, Car Shows, Bicycling, Auto & Motorcycle Racing, College Football

    I was raised in the automobile business and have spent the last 40 plus years working in the industry I love. I am also a 36-year member of the Pasadena Tournament of Roses where I am a Director and Committee Chairman. It is a pleasure to work at Rusnak/Arcadia. Our commitment to customer service is a top priority and Mercedes Benz is an outstanding product that I take pride in representing. The Mercedes-Benz motto of “The Best or Nothing” is what guides me in the service I provide my clients every day!

  • Marc Hung

    Marc Hung

    Sales Consultant

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    Marc Hung

    Marc Hung

    Sales Consultant

  • Winnie Wu

    Winnie Wu

    Sales BDC Representative

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    Winnie Wu

    Winnie Wu

    Sales BDC Representative

  • Jack Shen

    Jack Shen

    Sales Consultant

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    Jack Shen

    Jack Shen

    Sales Consultant

  • Phillip Chow

    Phillip Chow

    Sales Consultant

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    Phillip Chow

    Phillip Chow

    Sales Consultant

    Spoken Languages – Cantonese, and English

    With Mercedes-Benz since August of 2006, Star Certified

    Interests & Hobbies – Family, Music, and Sports

    I graduated from Concordia Teacher’s College (Chicago Illinois) and went on to be a professional Musician in the Mid-West for about 12 years. I started in the automobile business selling Mazda and Dodge vehicles in 1988 in Pasadena. Joining Rusnak Auto Group in 1998 was a proud moment. Representing Rusnak and Mercedes-Benz is very fulfilling. Rusnak has been a respected brand in the community for nearly 50 years and Mercedes-Benz products stand for “The Best or Nothing”. It’s a great feeling to assist my clients and there family and friends with their automobile needs.

  • Michael Hwang

    Michael Hwang

    Finance Manager

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    Michael Hwang

    Michael Hwang

    Finance Manager

  • Khaled Gawad

    Khaled Gawad

    Sales Consultant

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    Khaled Gawad

    Khaled Gawad

    Sales Consultant

    Spoken Languages – Arabic, and English

    Interests & Hobbies – Family, Tennis, Swimming, Cars, and Technology

    With Mercedes-Benz since 2004, Master Certified

    My career in the automobile business started with designing and coordinating displays for auto shows in Egypt for General Motors. I moved to the U.S. in 1990 and settled in Los Angeles. My first job in the U.S. was with Royal Saudi Embassy as a medical coordinator. I have always enjoyed working with people so I accepted a position at the Good Guys working in sales. For six of the eight years I worked there I was a sales manager. Finding customer service and sales to be very enjoyable, when I had an opportunity to go to work with Mercedes-Benz I jumped at it quickly! Representing Mercedes-Benz has been very rewarding. It is a great feeling to know that the automobile I delivery to my clients is recognized the world over as being the best money can buy. As Mercedes-Benz says, “The Best or Nothing!”

  • Andy Lok

    Andy Lok

    Sales Consultant

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    Andy Lok

    Andy Lok

    Sales Consultant

    Spoken Languages – English, Cantonese, and Mandarin

    Joined Mercedes-Benz March 2003, Master Certified

    Hobbies & Interests: Sports

    I have been in the auto sales industry since 1995, joining Mercedes-Benz in March of 2003. My Goal has always been to provide my clients with a great car buying experience. Representing the Mercedes-Benz brand to my clients has been very rewarding.

  • Octavio Inofuentes

    Octavio Inofuentes

    Sales Consultant

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    Octavio Inofuentes

    Octavio Inofuentes

    Sales Consultant

  • P.J. Nan

    P.J. Nan

    Sales Consultant

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    P.J. Nan

    P.J. Nan

    Sales Consultant

    Spoken Languages – Mandarin, Taiwanese, and English

    With Mercedes-Benz since 2007, Master Certified

    Prior to working in auto sales, I owned my own business for nearly 18 years so I understand the importance of providing clients with the best customer service possible. I have admired Mercedes-Benz vehicles since I was very young which made representing them an easy choice. Joining Mercedes-Benz in 2007 I worked very hard to learn all I could about the vehicles and to become Master Certified so I could better demonstrate the safety and technology features that are a hallmark of the brand.

  • Joseph Ovsepyan

    Joseph Ovsepyan

    Fleet Sales

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    Joseph Ovsepyan

    Joseph Ovsepyan

    Fleet Sales

    Spoken Languages – Armenian, Russian, and English

    With Mercedes-Benz since 2005, Master Certified

    Interests & Hobbies – Family, Cars, Enjoying Life, and Traveling

    The jobs I had when I was young always had me interacting with customers. Having worked at Von’s as a supervisor I interacted with shoppers daily and always enjoyed assisting them. My first two jobs in auto sales were selling Honda’s and Chevrolet’s. Although I enjoyed working with the clients my goal was always to move to represent Mercedes-Benz. I have always believed that Mercedes-Benz was the best automobile available and it was an easy decision. My father and other family members picked Mercedes-Benz as their personal vehicles and that said a lot. I started representing Mercedes-Benz in 2004 and joined Rusnak/Arcadia in 2006. I have really enjoyed representing Mercedes-Benz; it is a great feeling to know that I am recommending the best vehicles in the world to my clients!

  • David Leung

    David Leung

    Sales BDC Representative

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    David Leung

    David Leung

    Sales BDC Representative

  • Katrin Bassenger

    Katrin Bassenger

    Sales Consultant

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    Katrin Bassenger

    Katrin Bassenger

    Sales Consultant

  • Billy Kwan

    Billy Kwan

    Sales Consultant

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    Billy Kwan

    Billy Kwan

    Sales Consultant

  • Bruce Chang

    Bruce Chang

    Sales Consultant

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    Bruce Chang

    Bruce Chang

    Sales Consultant

  • Silvia Lee

    Silvia Lee

    Sales Consultant

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    Silvia Lee

    Silvia Lee

    Sales Consultant

    Spoken Languages – Cantonese, Mandarin, and English

    With Mercedes-Benz since April 2006, Master Certified

    Interests & Hobbies – Family, Food, Sports, Photography, Cars, and Visiting Beach Destinations

    In 2003, while in college, I accepted my first job in the Automobile Industry working as a Receptionist at Lamborghini of Orange County. I also worked as Executive Assistant to the General Manager prior to leaving the company. My time with Lamborghini laid the foundation for me of what great customer service entails. Joining Mercedes-Benz of Arcadia allowed me to further sharpen my customer service skills to ensure a great car-buying experience for our clients. That is what our Dealership is all about…and it is my pleasure to be a part of it.

  • Stephanie Santos

    Stephanie Santos

    Sales Consultant

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    Stephanie Santos

    Stephanie Santos

    Sales Consultant

  • Danielle Torres

    Danielle Torres

    Sales Receptionist

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    Danielle Torres

    Danielle Torres

    Sales Receptionist

Service

  • Mike Marsh

    Mike Marsh

    Service Director

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    Mike Marsh

    Mike Marsh

    Service Director

  • Rebecca So

    Rebecca So

    Service Advisor

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    Rebecca So

    Rebecca So

    Service Advisor

    Spoken Languages – Mandarin, Cantonese, and English

    With Mercedes Benz since 1986, Master Certified

    Interests & Hobbies – Gardening, Cooking, Watching the Cooking Channel with my Daughter, Driving with the Top Down on Overcast Days

    Awards & Achievements – Rusnak Auto Group- Spot Light Award 2011, Rusnak Auto Group Mercedes-Benz Service Associate of the Year 2009, Mercedes Benz Gold Achievement Award 2002

    I started with Mercedes-Benz in 1986 and joined Rusnak Auto Group in 1997. Though I started in finance all those years ago, I later moved to the Service Department as a Service Advisor to have a more accommodating schedule to raise my daughter. I returned to The Finance Department in late 2012 and couldn’t be happier. In 2012 I was awarded a trip to visit the Mercedes-Benz factory in Sindelfingen Germany as a reward for becoming Master Guild Certified. I consider myself someone whose passion lies in good customer service above all else. A satisfied client is very gratifying for me.

  • Michael Tone

    Michael Tone

    Service Advisor

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    Michael Tone

    Michael Tone

    Service Advisor

  • Allien Ortega

    Allien Ortega

    Service Operations Specialist

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    Allien Ortega

    Allien Ortega

    Service Operations Specialist

  • Joe Yu

    Joe Yu

    Service Advisor

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    Joe Yu

    Joe Yu

    Service Advisor

  • Yohan Chen

    Yohan Chen

    Service Advisor

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    Yohan Chen

    Yohan Chen

    Service Advisor

  • Ophelia Le Blanc

    Ophelia Le Blanc

    Service Advisor

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    Ophelia Le Blanc

    Ophelia Le Blanc

    Service Advisor

  • Candy Benavides

    Candy Benavides

    Receptionist

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    Candy Benavides

    Candy Benavides

    Receptionist

  • Stacy Yee

    Stacy Yee

    Service Advisor

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    Stacy Yee

    Stacy Yee

    Service Advisor

  • David E. Lopez

    David E. Lopez

    Warranty Administrator

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    David E. Lopez

    David E. Lopez

    Warranty Administrator

  • Jennifer Lew

    Jennifer Lew

    Service Advisor

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    Jennifer Lew

    Jennifer Lew

    Service Advisor

  • Perry Roeder

    Perry Roeder

    Service Sales Advisor

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    Perry Roeder

    Perry Roeder

    Service Sales Advisor

  • Jesenia Hernandez

    Jesenia Hernandez

    Service Admin

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    Jesenia Hernandez

    Jesenia Hernandez

    Service Admin

  • Cecily Carillo

    Cecily Carillo

    Express Service Advisor

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    Cecily Carillo

    Cecily Carillo

    Express Service Advisor

Parts

  • Ronald (Alex) Flores

    Ronald (Alex) Flores

    Parts Manager

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    Ronald (Alex) Flores

    Ronald (Alex) Flores

    Parts Manager

  • David Yorba

    David Yorba

    Parts Consultant

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    David Yorba

    David Yorba

    Parts Consultant

  • Richard Gutierrez

    Richard Gutierrez

    Parts Consultant

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    Richard Gutierrez

    Richard Gutierrez

    Parts Consultant

  • Jessie Garcia

    Jessie Garcia

    Parts Consultant

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    Jessie Garcia

    Jessie Garcia

    Parts Consultant

  • Fidel Mora

    Fidel Mora

    Parts Consultant

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    Fidel Mora

    Fidel Mora

    Parts Consultant

  • Nicolas Brink

    Nicolas Brink

    Parts Consultant

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    Nicolas Brink

    Nicolas Brink

    Parts Consultant

  • John Matchell

    John Matchell

    Parts Consultant

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    John Matchell

    John Matchell

    Parts Consultant

  • Erik Sanchez

    Erik Sanchez

    Parts Warehouse Associate

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    Erik Sanchez

    Erik Sanchez

    Parts Warehouse Associate

  • Marvin Lopez

    Marvin Lopez

    Shipping and Receiving Clerk

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    Marvin Lopez

    Marvin Lopez

    Shipping and Receiving Clerk

  • Fernando Banuelos

    Fernando Banuelos

    Warehouse Support

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    Fernando Banuelos

    Fernando Banuelos

    Warehouse Support

  • Fabian Cardova

    Fabian Cardova

    Wholesale Parts

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    Fabian Cardova

    Fabian Cardova

    Wholesale Parts

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855-704-3477

Call Now

101 N. Santa Anita Ave • Arcadia, CA 91006

Get Directions

Today's Hours:

Open Today! Sales: 8:30am-9pm

Open Today! Service: 7am-7pm

Open Today! Parts: 7am-7pm

Mercedes-Benz of Arcadia

101 N. Santa Anita Ave Arcadia, CA

Phone: 855-704-3477

http://maps.google.com/?q=101%20N.%20Santa%20Anita%20Avenue%2C%20Arcadia%2C%20CA%2091006

Parts

Phone: 855-704-3477

101 N. Santa Anita Ave Arcadia, CA

Sales

Phone: 855-704-3477

101 N. Santa Anita Ave Arcadia, CA

Mobile Sales

Phone: 855-704-3477

101 N. Santa Anita Ave Arcadia, CA

Service

Phone: 855-704-3477

101 N. Santa Anita Ave Arcadia, CA
34.1414411 -118.0317254
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Mercedes-Benz of Arcadia
Mercedes-Benz of Arcadia
mbleads@rusnakautogroup.com
101 N. Santa Anita Ave
Arcadia, CA, 91006 US
855-704-3477
https://di-uploads-development.dealerinspire.com/mercedesbenzofarcadia/uploads/2018/08/MercedesBenzofArcadiaOGImage.png
Mercedes-Benz of Arcadia 34.1414411, -118.0317254.