When the unexpected happens, Mercedes-Benz Roadside Assistance is available 24 hours a day, 7 days a week to help get you safely back on the road. Whether you’re dealing with a flat tire, a dead battery, or you’ve run out of fuel, assistance is only a phone call, app request, or vehicle button press away. Mercedes-Benz owners can access support throughout the United States whenever eligible roadside assistance services are needed.
At Mercedes-Benz of Arcadia, we understand that vehicle emergencies rarely happen at convenient times. That’s why Mercedes-Benz Roadside Assistance is designed to provide dependable support and peace of mind wherever your travels take you.
A flat tire can happen without warning. If your Mercedes-Benz is equipped with a usable spare tire, roadside assistance can help replace the damaged tire with the spare. Certain Mercedes-Benz models may instead utilize a tire repair kit or TIREFIT system, depending on vehicle equipment.
If your vehicle’s battery becomes discharged, Mercedes-Benz Roadside Assistance can help with a battery jump-start for eligible gasoline and diesel vehicles. Getting back on the road can often be as simple as a quick service visit from a qualified roadside technician.
Running out of fuel can happen to even the most experienced drivers. Mercedes-Benz Roadside Assistance can deliver a small amount of fuel to help you reach the nearest fueling station and continue your journey with minimal disruption.
If your Mercedes-Benz experiences a mechanical breakdown or cannot be driven safely, roadside assistance can arrange towing to the nearest authorized Mercedes-Benz dealership. This helps ensure that your vehicle is inspected and repaired by factory-trained technicians who understand your Mercedes-Benz.
Accidentally locking your keys inside your vehicle can be frustrating. Mercedes-Benz offers lockout assistance to help drivers regain access to their vehicle. Depending on the situation, this service may involve additional charges.
Eligibility depends on the warranty coverage associated with your Mercedes-Benz vehicle.
Vehicles covered by one of the following Mercedes-Benz warranty programs are generally eligible for complimentary roadside assistance benefits:
Eligible services may include flat tire assistance, battery jump-starts, fuel delivery, and other covered roadside support services.
Mercedes-Benz provides towing assistance for Mercedes-Benz vehicles in accordance with program guidelines. In most situations, a disabled vehicle will be transported to the nearest authorized Mercedes-Benz dealership for service.
Like any roadside assistance program, certain conditions and limitations may apply.
Certain highways, bridges, tunnels, and municipal roadways only permit authorized towing or emergency service providers to operate within their boundaries. In these circumstances, roadside assistance response procedures may be determined by local authorities.
Service availability may be affected during severe weather conditions, wildfires, flooding, earthquakes, snowstorms, or other natural events. Safety concerns and local emergency restrictions can occasionally impact response times.
Additional charges may apply if your vehicle is located in an area that is not easily accessible by a standard roadside service vehicle.
These situations may require specialized recovery equipment or additional services beyond standard roadside assistance coverage.
Mercedes-Benz USA reserves the right to limit roadside assistance benefits if service requests become excessive in frequency or fall outside normal program usage guidelines.
If you require immediate assistance, Mercedes-Benz offers several convenient ways to request help:
To help speed up service, have your Vehicle Identification Number (VIN), current location, contact information, and a description of the issue available when requesting assistance.
Yes. Mercedes-Benz Roadside Assistance is available 24 hours a day,7 days a week to help eligible drivers with covered roadside emergencies.
Yes. If your vehicle experiences a qualifying mechanical issue or breakdown, Mercedes-Benz Roadside Assistance can arrange towing to the nearest authorized Mercedes-Benz dealership for diagnosis and repair.
Yes. Flat tire assistance is one of the most commonly used roadside assistance services. Depending on your vehicle’s equipment, a technician may help install the spare tire or assist with the vehicle’s tire repair system.
Eligible Mercedes-Benz Certified Pre-Owned vehicles covered by a Mercedes-Benz Certified Pre-Owned Warranty generally include applicable roadside assistance benefits during the warranty term.
Yes. Mercedes-Benz drivers can request roadside assistance through the Mercedes-Benz app, by calling Mercedes-Benz Roadside Assistance, or by using the assistance features available in select connected vehicles.
To help speed up service, you should have your Vehicle Identification Number (VIN), current location, phone number, vehicle model, and a brief description of the issue available when requesting assistance.
Common Mercedes-Benz Roadside Assistance services include flat tire assistance, battery jump-starts, fuel delivery, lockout assistance, and towing to an authorized Mercedes-Benz dealership, subject to eligibility requirements and program terms.
Mercedes-Benz provides towing assistance for Mercedes-Benz vehicles according to current roadside assistance program guidelines. Contact Mercedes-Benz Roadside Assistance directly for complete coverage and eligibility details.
