Customer Testimonials
We had such a wonderful experience leasing our vehicle. Everyone we met along the way from sales to finance was knowledgeable, helpful and kind. Katrin was patient with us, and we never felt rushed or pressured. Ted in finance was fun and fast! Then Katrin took the time to show us every detail in the operation of our vehicle. We would absolutely recommend Rusnak Arcadia Mercedes-Benz to anyone who is even thinking about purchasing or leasing a vehicle.
We had a wonderful experience with this dealership Kat was incredibly kind, patient, and helpful throughout the whole process of getting our new car. She took the time to answer all our questions, never made us feel rushed, and genuinely cared about making sure we were comfortable with every step. Their professionalism and friendliness made what can often be a stressful process feel easy and enjoyable. We truly appreciate all their help and highly recommend them to anyone looking for a new vehicle.
I returned to Mercedes-Benz of Arcadia for my second vehicle purchase, and I’m really glad I did. I had the pleasure of working with Fabian Jacobo, who was knowledgeable, patient, and very polite. He provided excellent customer service throughout the entire process. Fabian is always cheerful and welcoming, which made the experience even more enjoyable. Thank you, Fabian, for the great service we experienced last night!
Lovely dealership, lovely staff, everyone is so helpful. We didn’t feel rushed at all
The entire team here is absolutely phenomenal. From the moment I walked in, I was treated like family. Martha greeted me with such genuine warmth and kindness, which immediately set the tone for a great experience. Liz took excellent care of me and made sure all of my service requests were handled smoothly and professionally.
I especially want to highlight Roberto. He was incredibly helpful, knowledgeable, and attentive throughout the entire process. He took the time to walk me through everything, answered all of my questions with patience, and made me feel completely confident and taken care of. Even though ... Read More DealerRater - Feb 21, 2026
They know what you need and will always get the jobs done for you and your family.
Roberto is the reason I have my new car. He was really great to work with.
Roberto Was the best sale man on this world i should have do this review sooner but i was to busy. He is going to take car you since the moment you put your step into the dealership. He is so helpful, i can get anything wrong with him. He should be the guy u need to call if you want to buy a car. Thank you so much for taking care of me. And dealership, if you read this, you broke my license plate frame and sent me the screws????????
Roberto was great. Very helpful and extremely knowledgable. He took us out for a test drive and I would highly recommend him.
Roberto Boratto is a great salesperson and professional. He went above and beyond to ensure I was happy and comfortable with my purchase
Roberto is very professional, knowledgeable and patient. He took the time to explain all details and help me chose the right model. Very happy working with him.
Roberto was excellent in the interaction we had with him at Rusnak Mercedes . We came as strangers and ended up leaving as friends although we did not purchase the car since it was not accessible for my mother. He did go out of his way and drove the car to our house for her to try it and was extremely cooperative and opened with us and gave us all the options but unfortunately we did not purchase the car yet that did not change his demeanour and he remained extremely professional and friendly, and next time we are in the ... Read More DealerRater - Jan 24, 2026
My fiancé and I went into Mercedes to look around and Roberto was great to work with. He took the time to answer all my questions and made sure I felt comfortable every step of the way. He was so professional and knowledgeable.
So happy with my experience here, Roberto was really great at explaining the car mechanics and dynamics of driving. Plus we both come from Italy so it was an even better experience for me.
had an excellent experience working with Roberto at Mercedes-Benz Rusnak Arcadia. From start to finish, Roberto was professional, knowledgeable, and truly went above and beyond to make the entire process smooth and stress-free.
He was very responsive, patient with all my questions, and took the time to explain every detail clearly. Even after the purchase, he continued to follow up and help resolve any issues, which really shows his commitment to customer satisfaction—not just making a sale.
If you’re looking for a sales representative who is honest, attentive, and genuinely cares about his customers, I highly recommend Roberto. ... Read More DealerRater - Jan 15, 2026
Roberto and Mark were great. Low pressure, to the point and helpful. We came in to explore a car that was rare but he helped us find a car that meets our needs better. Also surprised us at the end of the process. Good experience overall. Beautiful facility.
Two weeks ago when I came to MB of Arcadia to see the new GLB250 vehicles, I was lucky to have the assistance of Roberto. He is truly interested in matching the customer with the correct vehicle for their needs. His sincerity, patience, knowledge of all the cars and honesty are above other sales persons. When I purchase a new car, it will be with Roberto's help.
Roberto made the process so easy and painless. I sincerely appreciate his patience, help and expertise.
Roberto was amazing! He answered all my questions, even the ones I asked more than once. I had gone to a different dealership before, and they didn’t explain anything the way he did. Roberto was patient, efficient, and made sure I fully understood every detail. I really appreciated his time.
Katrin was very professional, helpful and stress free approach, as I purchased 2022 GLE 350 from Newark Delaware. I will recommend her anytime.
Thank you, Roberto, for the excellent service at Rusnak Arcadia. I really appreciated your professionalism and patience while helping me test drive the E450 wagon and E53 sedan. You made the experience smooth, informative, and enjoyable.
Very efficient and negotiable. Sales manager was very transparent and made more than enough accommodations for us. Roberto was pleasant aswell, highly recommended to deal with Mercedes of Arcadia and Roberto!
Excellent help and very friendly. I was well taken care of and service was quick. Thanks Roberto
Great guy. Made himself available to me and was very helpful. He was considerate of my time when it came to doing the finances. Thank you!
My experience at Rusnak Mercedes-Benz was outstanding! Roberto Boratto was patient, knowledgeable, and genuinely helpful throughout the entire process. He provided excellent suggestions and made the experience smooth, informative, and comfortable. I truly appreciate the exceptional level of service he delivered. Highly recommend
During my recent visit to this dealership, I was thoroughly impressed by their inventory. Subsequently, I was matched with Roberto, who significantly enhanced my experience. Roberto’s most commendable attribute was his non-intrusive approach. He actively listened to my preferences and provided tailored advice, ensuring that I made an informed decision. His genuine concern for my needs transcended the pursuit of the lowest price, resulting in a mutually beneficial outcome for both the dealership and myself. I wholeheartedly recommend this dealership and Roberto to my family and friends.
I had a great experience at Mercedes-Benz of Arcadia thanks to Roberto. He was very kind, patient, and helpful throughout the entire process. I truly appreciated his professionalism and the way he made everything simple and stress-free. I highly recommend asking for Roberto if you visit!
Roberto is a very nice and kind person. He is very professional about car especially Mercedes-Benz. My family really enjoy while we are there at the dealership not only that the dealer itself is very clean and beautiful. I am strongly recommended whoever want to buy Mercedes-Benz. Please go check it out Mercedes-Benz of Acadia and looking for Roberto. You will not be disappointed.
Wonderful dealer with competent staff especially Roberto the salesman and the finance guy was great
On 10/10/2025 I purchased my 4th car from this dealership. Once again, the service from this staff surpassed my expectations. My salesman Roberto Boratto was exceptional. He made sure that I left the dealership 100% satisfied.
Roberto was very kind and he was an extremely helpful. Very honest and trustworthy, which is refreshing for this industry.
Roberto Boratto was very helpful and professional. I would recommend Roberto to anyone looking to buy a car.
Kevin was super helpful and patient! He explained everything to my family in detail and went above and beyond to make the whole process smooth. Even after we got the car, he was quick to reply and helped us solve any questions. Really appreciate his great service — highly recommend him!
Thank you to Roberto and Mercedes of Arcadia. I had a wonderful purchase experience and I am thrilled with my new Mercedes!
I was completely impressed with Roberto's professionalism, kindness, and exceptional customer service. Roberto was incredibly attentive and made sure I have the color and the package I want for my new MB. He went above and beyond to provide me with the best deal experience ever! I highly recommend Roberto and will definitely be returning for other MBs for my family members. Thank you very much! Roberto.
I dealt with Roberto Barrato and to be honest he is fun and has a great personality. He made us laugh and was really good at explaining things about the car I was interested. He made a rememberable impression on me, and that is key . I felt I could trust what he said and he made sense. Very personable qualities. I give him 5 stars and I like that he didn’t pressure me.
Kat was extremely pleasant to work with and I drove away with a great vehicle. I believe she was able to personalize the purchase experience which made the process more enjoyable. Thank you Kat!
Rusnak of Arcadia is beautiful dealership inside and out. My sales advisor Mark Stueber was amazing!
The environment is nice and clean. The staff are very friendly and very cooperative with each others!
Roberto was fantastic in helping me answer any questions about a car and for taking me on a test drive. He was courteous, friendly, and did not pressure me at all throughout the process. I would love to work with him again!
The sales representative, Charlotte, was wonderful. She was not only knowledgeable but kind and courteous. The others representatives were also knowledgeable.
I have been leasing cars since 2000 and I can say without any doubt Roberto has been the best so far. I have worked with him several times and no matter the outcome of the deal, he is very helpful and kind. He spends all the time customer needs to provide detailed responses. He is just awesome!
Roberto offered an amazing service! He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that are not obvious. I would recommend him to anyone interested in buying a car at this dealer. Thank you, Roberto!
Roberto showed me and my husband a GLB , we did a test drive and took the time to explain the characteristics of the vehicle, even though we didnt made our purchase since the vehicle we were looking for (3rd row) was not available. He was very attentive without being pushy to take a decision. He even followed up a couple days after to see if he could be of any help.
Amazing sales team. Quick. Hands on. Honest. Efficient. Attentive. Roberto and GM William were amazing
Bo Xiang, Sales Representative was very professional and knowledgeable of the vehicle we purchased. He kept us informed about the arrival of the vehicle from beginning to end. He took over from Bruce who is on vacation. We went over many features of the car. There is a lot to learn on the. 2026 450E. Bo said he would make an additional appointment to go over some of the new features. Bo was very easy to work with and made the purchase a smooth one.
Roberto Boratto was one of the most genuine, patient, and professional salespeople I’ve ever dealt with. We came in last Friday to buy a car for my mom and he took the time to explain in detail each model so we could find the best fit. We didn’t feel rushed or pressured to buy. We explained we wanted to look at other brands before we made out final decision. On Saturday I texted him to let him know we wanted a Mercedes-Benz but were undecided on 3 different cars. By the time we arrived at the dealer, he had ... Read More DealerRater - Sep 23, 2025
Attentive but not pushy, delightful but not fake.
I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I walked off, visibly annoyed, Roberto noticed and approached me—not aggressively, not as a salesperson chasing a sale, but as a person who genuinely wanted me to leave the dealership with a better feeling about my evening.
He didn’t pressure me. He just asked if he could help turn the experience around. That simple gesture made a difference. I ended up sitting down with ... Read More DealerRater - Sep 23, 2025
Great experience with the most amazing sales and financial advisor! Both are knowledgeable, courteous, helpful to meet clients needs. Excellent!
Roberto is the reason I bought a Mercedes. I never wanted to consider one, but his approach and professionalism is why I’ll probably buy one again. Also my GLE is amazing.
TL;DR: Ask for Roberto before you arrive. Respectful and genuinely helpful. We popped in on a whim and he guided us straight to a model that actually fits our life. Got his number, texted the next day, and he had multiple cars ready for unrushed test drives. I got to compare and understand. He worked the deal I needed. Here's a good tell: his recommendation from the 3 x options we had was the most sensible $$ choice. For real. I ended up choosing a pricier spec, but his pick was the real value. We had a good time—wouldn’... Read More DealerRater - Sep 14, 2025
Professional salesmanship of Mr. R. Whitlow provided me the confidence I needed to purchase the car I wanted at this dealership. The promise to take care of the transaction at a very satisfactory had demonstrated in actions. This dealership has earned my referral to friends.
Awesome dealership with amazing people. I will definitely come back here for my next car.
Very attentive sales staff. Helpful but not pushy. Knowledgeable about the vehicles great follow up
Today I had a pleasure to have Roberto as my Salesman. He was patient and showed great hospitality. My wife and I are looking for a Mercedes GLE and he took his time to go over the cool little features at the new GLE provides. We still have a year and a half on our BMW lease, but we will be definitely coming back to Roberto.
Roberto was extremely helpful and understanding . Great sales person with a human approach. will recommend it !!!! Looking forward to our next purchase thanks to you
The dealership is beautiful and easy to see all the cars. So sophisticated that my trip to Arcadia from Culver City (takes an hour) was totally worth it. Katrin’s service is beyond imagination. I never thought that car shopping would be based on trust. She thinks of the customer’s needs proactively and focuses on my needs with her best. I will never go to any other sales person from now on.
Mercedes of Arcadia was very professional, and upfront with all terms and financing. They had the car we wanted on the lot. Roberto Boratto, our sales rep, was professional, helpful, patient and honest. He found the car we wanted on the lot, and held it for us even though we made no commitment to buy it. We were able to spend the week comparing other cars. We returned to Roberto and Mercedes and the car we wanted was waiting for us. It is the right car for us, and Roberto helped not only in choosing the right car, but explaining ... Read More DealerRater - Aug 25, 2025
Roberto is awesome! Had such a great experience test driving , he made my experience enjoyable and memorable! Very knowledgable on all things Mercedes.
Roberto was so easy to work with. Communication was excellent and very responsive. I was looking for all electric and had two models in mind. Roberto was so detailed with everything I asked and educated me more on the car which made the purchase so much more enjoyable. I got my first Mercedes at 21yrs (19 years ago!) old and have been a long time Rusnak Arcadia because of the people like Roberto. When I got home, I realized that I forgot my passport wallet with cash and credit cards after a test drive and Roberto assisted me finding it in ... Read More DealerRater - Aug 22, 2025
Katrin B is professional, helpful, knowledgable and patient even with me as a indecisive customer. I highly recommend this dealership because of her and really appreciate her help. Do not hesitate to reach out to her, her service will not disappoint you. Good job Katrin!
Best dealer from sales to service Oscar is a long time family friend and we only do business with him .
Excellent service from start to finish! Friendly staff, no pressure, and a smooth buying process.
The fastest and easiest transaction. They are the best and very efficient. Did not waste my time.
Mark was a pleasure to do business with. A complete professional, he was able to answer any questions and provided excellent guidance without ever being "salesy" or pressuring me in any way.
Roberto was great. I feel like Iearned everything I need to know and really appreciated how he was honest and not too pushy.
There are not enough words to describe Katrin’s professionalism, dedication, knowledge, character, etc., etc.! Easy to deal with.
I was very happy to work with Kat! She made the process of getting a new leased vehicle very smooth and pleasant. I appreciated her speed and attention to detail. She was also very responsive and did her best to get us a great deal. Highly recommend her! 🙂
The dealership’s location is great, so is it’s employees. Very professional, knowledgeable & helpful. I will recommend them for sure!
They really cater to the desires of the customer. Mark, especially was very professional. Thank you.
I wanted to share my excellent experience with Kat. I purchased my first MB with her 6 months ago, and unfortunately, my car was recently totaled in an accident. When I returned to Kat for assistance, she was incredibly helpful and went above and beyond to ensure I received a very good deal on a new vehicle. I cannot thank her enough for all the assistance. The best! Rose Santiago
I have now been with Mercedes through 2 vehicles and each time, Katrin B. has been my go to expert at Rusnak. Kat has been fantastic for working with me to find exactly what I'm looking for in a vehicle. Each time, no pressure given, hassle free- just straight to the point facts and insight. I definately recommend her and this dealership as its been great with each visit.
I had a bit of a hassle with my previous Mercedes trade-in bill. I reached out to Katrin, my go-to Mercedes expert, and guess what? She was super quick to fix it all up! Thanks a bunch, Katrin!
William and Scott are a great sales team and did a great job in showing us the vehicle and did everything to make the purchase an amazing experience
It’s really a pleasure to talk with Roberto, who connected with me immediately and gave me a detailed explanation of each model and showed me the deal I wanted. Thanks for his time!
This is my third car purchased from Rusnak Arcadia. Andy Lok has helped me complete all three car purchases. I like the staff here, especially Andy Lok, who always patiently explains the features of the car to me.
I truly appreciate Roberto at the Mercedes dealership for stepping in when my husbands out-of-state deal was facing delays. Time was of the essence, and he understood that. He was responsive, professional, and got things moving quickly by connecting us with Katrina Morris in finance. Thanks to his and Katrina's speedy effort, we were able to keep the process on track and continue the process. He also followed up to make sure things were back on track. Great job and thank you, Roberto!
I recently purchased a car from Rusnak Mercedes in Arcadia, and had an excellent experience. Katrin was incredibly helpful and patient, answering all my questions and guiding me through the process. They were transparent about pricing and financing options, which made me feel confident in my decision. I appreciated their knowledge and willingness to go the extra mile.Even after purschase was final, she still kept me updated until the vehical was shipped to my door.I highly recommend this dealership to anyone looking for a positive and stress-free car buying experience.
Purchased EQS 580 sedan from rusnak arcadia our sales consultant Tyler Kim was amazing made the whole process so smooth and pleasant! Billy in finance was another amazing guy! Seems like they just got a permanent loyal client for 2 generations since I bought this car for my 22 year old 😁 definitely a 5 🌟
Scott is warm and friendly. He helped me a lot . He is professional. I really recommend this place.
I highly recommend this dealership for the top notch service, quality of their cars, and maintenance care after the purchase. Their philosophy is to move their product and not be attached to it, which gives a potential buyer an upper-hand in negotiations. Try and test drive the EQ models, you will be impressed! I didn't expect this level of performance out of the electric car! Wow!
I walked into this dealership with 0 expectations of service, as I’ve had plenty of negative experiences at dealers. Roberto connected with me immediately. Though I was dressed poorly and I communicated that I am predominantly looking at non-luxury brands without intent to purchase today, Roberto was very kind and gave me all the time in the world to answer questions and present two vehicles of interest. I am very happy with his transparency and honesty, I am especially happy with the time and commitment provided to somebody at this juncture in the buying journey. I look forward to giving ... Read More DealerRater - Jul 2, 2025
Absolutely phenomenal experience thanks to Katrin!
I'm based in Dallas, Texas, and Katrin made the entire out-of-state purchase process seamless from start to finish. She communicated clearly and consistently, even giving me her personal number to stay in touch, and went above and beyond, coming in on her day off just to help us close the deal.
From locking in the vehicle to ensuring timely delivery and walking us through setup, Katrin truly took care of everything. Her dedication, professionalism, and kindness made what could've been a stressful experience into something truly enjoyable.
If you're buying from ... Read More DealerRater - Jun 27, 2025
Good location.Solo Wang is amazing! He is very professional, knowledgeable, patience, friendly. He Selena is also professional and efficient. He is an excellent sales.!
Roberto was really helpful. Excellent service very professional and friendly. I highly recommend him to assist you for your next car purchase.
Roberto at Rusnak Mercedes of Arcadia is outstanding. He’s personable, kind, and incredibly knowledgeable about the Mercedes-Benz brand. His professionalism, honesty, and friendly approach made all the difference—I had other options, but I chose this dealership because of him. Roberto is someone you can truly trust.
Katrin Bassenger once again demonstrated exceptional expertise. As my third vehicle from Rusnak Arcadia, I consistently derive great satisfaction from purchasing a Mercedes-Benz. Her unwavering patience during our test drive of my forthcoming GLC 350e left me astounded by its futuristic features and exceptional quality. She graciously showcased the available future options and features of this remarkable machine. I extend my sincere gratitude to Katrin Bassenger for her invaluable assistance. Her expertise has instilled in me a strong desire to continue patronizing Rusnak Arcadia.
Rusnack Mercedes Arcadia’s staff was professional, courteous and respectful during our recent purchase. I will be recommending them to my family and friends.
Very grateful for your help and assistance in solving my problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much!
We like this dealership a lot. The service is amazing, they have a variety of autos, we have been clients for a long time. If we are looking for a automobile is the first place we go.
I walked in search for a car Roberto greeted my family and I very polite and professional. Hands down the best car salesman I have encountered he was understanding of our needs and what I wanted. Explained everything with detail and knowledge from the sale to the actual car. Roberto was patient with me and surely was the reason for my purchase he made me feel comfortable and not pressured. If you have a chance, I highly recommend him 100 %.
I was looking for a new car and was able to work with Roberto. He helped me find what I was looking for. He explained the details about the car very well and was polite and knowledgeable. Had a great experience buying this car.
This dealership is clean and professional, with courteous and attentive staff who were compassionate and patient.
Luxury cars in a luxury environment and a professional friendly atmosphere. Make sure you go to this dealership before you buy.
I recently had the pleasure of working with Roberto Boratto at Mercedes-Benz of Arcadia, and it was truly one of the most exceptional car-buying experiences I've ever had. Roberto was not only professional and courteous, but also incredibly patient and transparent throughout the entire process. His genuine investment in ensuring I found the perfect vehicle was evident from start to finish.
Roberto took the time to thoroughly explain every detail, addressing all my questions and concerns with ease. His negotiation skills were impressive, securing a deal that met my needs perfectly. What truly stood out was his neutral and ... Read More DealerRater - May 5, 2025
Roberto was very professional and made the whole process very easy and simple for us
This MBenz dealership is very convenient to us and that’s why I chose it initially. We also bring our current older model Mercedes Benz cars to this dealership for service from time to time. Roberto was very helpful as I have a VW iD4 EV and after reading I wanted to try a hybrid. We test drove one with a few more options than I wanted but I liked the car. He throughly explained everything and negotiated on my behalf the down payment i needed plus monthly payments. I have about 3 more payments on my VW but did not ... Read More DealerRater - Apr 29, 2025
This dealership is pretty efficient. I have always had good service through out the years
Came in with family to return their lease and help them with the process. To be clear, we had an absolutely fantastic experience here. Let’s start with some history and establish the historically bad here for context:
We came in for a lease return following a pretty poor experience with our first gen GLB. It was riddled with small electronics and misc issues within the first 100 miles. No that’s not a typo, borderline lemon it was that bad. We barely drove it 100 ish miles and already had noises and what might as well been a Christmas tree on ... Read More DealerRater - Apr 21, 2025
Great customer service! Sam & Bo found me the car I want and made the buying process easy & fast! Bo even delivered the car to me which was so convenient since I am not nearby the dealership. Thanks guys!