Customer Testimonials
Everything was very efficient
Excellent Service by Kat! Due to Kat’s extraordinary service I go to Rusnak Mercedise Benz of Arcadia! Kat is amazing woman who goes above and beyond to provide great service to her clients!
Rebecca my assigned customer rep is technically knowledgeable about everything! As a first time customer at Rusnak Arcadia and this being my first Mercedes vehicle, Rebecca made my customer experience very pleasant! As this is my first service at Mercedes, I felt my charges was fair and reasonable because of Rebecca who put herself in my shoes.
We had a wonderful experience at Mercedes of Arcadia / Rusnak. Stacey made the experience fun and simple.
Excellent service and fast. Also my sales rep. Stacey Huynh is Excellent, she treated us like family.
Corry was extremely helpful when we came to find a car. We told him our needs and he gave us several options to choose from. He was patient with us while remaining conscientious. I probably wouldn’t have gotten a car if it wasn’t for him going the extra mile, making sure we were getting the best deal possible.
Great experience and kept the car in good maintenance
I recently purchased a vehicle here at Mercedes-Benz of Arcadia. I have to say this is the best experience I had at any car dealership. Scott was my salesperson. Very professional, patience and friendly. He was able to answer all my questions with great detail and professionalism. He helped me to picked out the car of my dream! I’m more than happy with the purchasing experience. This is the guy to go for if you want to purchase your next car. Highly HIGHLY recommended to all!!
I feel that there's a lot that comes to mind when you think about Mercedes Benz of Arcadia; the ambiance as you walk in, the arrangement of vehicles on their lot, the welcome of the receptionist, the perfectly adjusted temperature, bottles of Rusnak labeled water, and just from a visual standpoint its all very well put together. Their showroom both on ground and upstairs in the AMG section is stunning and perfectly clean each time I've walked in. I've been a customer here for over 20 years, and my parents and my in-laws have probably bought over 20 cars ...
Yohan Chen is a great service advisor. He keeps me informed on the progress of my repairs. He responds quickly to my calls and concerns.
Great service!
Mercedes Benz of Arcadia is an is the best place to buy and service your Mercedes in San Gabriel valley! The team is very professional and friendly. I came in recently to get my recalls fixed, and they did additional work to inspect my car for other potential issues. They found some other parts that need to be fixed and sent me pictures and descriptions. I can decide and select the items that I want them to take care over the phone. It’s very convenient.
Stacey was awesome!
Great service, I will always be back
Bruce was so patient but also efficient in helping me getting into a new car. I appreciate him and love my new vehicle.
Great service from advisor Yohan, would recommend this dealership!
Very easy to do business with them, very friendly and a no pressure environment. Andy's service was great, and the complete process went very smoothly.
Work was done promptly, accurately, received a quick call to approve additional parts; Yohan does a good job taking care of his customers!
Corey was very knowledgeable about the car and it’s options. This is why I picked the GLS over the X7. I also appreciated his patience while deciding on the car.
Kevin Wang is very nice and knowledgeable sales. He was very patiently explained all the detail to me. Show me all the functions. Even after I come home, if I have any question to call him. He still very patients. Very nice shopping experience.
My experience was great. Joseph made the car buying process a breeze and was nice and informative every step of the way.
Excellent service and very friendly and competent employees
Great experience, purchased my new Mercedes here and thanks to Peter got me a great deal and helped me to search for Lender all day long. Overall I'm extremely satisfied with the Service and the ppl here.
this is the best dealership everyone is so nice !!! Kathrin and Barby are the best!! Kathrin made buying my first luxury car so easy and such a fun experience ! If your looking to buy a new car definitely ask for Kathrin.
Rebecca my service advisor is tops!
Perry was excellent, experienced and eager to get to the bottom of the problem to solve my. Invents
I enjoyed the time in this dealership. Mr. Nan was so friendly and professionally. We look forward to seeing him next time.
If you want to buy the car of your dreams go to Mercedes of Arcadia, and ask for Corry Polk. Corry made my experience such a pleasure! Corry is very knowledgeable, thorough and kind. He gave me the time I needed to make my decision. On delivery he reviewed everything again to be sure I was comfortable. I have to say it was it was a seamless experience!
Peter provided excellent service, fantastic place.
Excellent purchase experience at Mercedes Benz of Arcadia. Scott is the sales person to ask for. Couldn’t be more pleased with my experience.
Had the best first car buying experience here thanks to Kevin who got me the best price on my GLC300 4matic, he was friendly, professional , and helped me in every way possible, he even took the time to text me and answer all my questions on his days off, I would def recommend you ask for Kevin if you want to buy a car. Thank you so much you rock!
Best first car buying experience ever. Thanks to Kevin who got me a great deal on my GLC300 4matic I got the car of my dreams. He was super friendly ,very professional, he was awsome , thanks again.
My service manager Yohan was very professional and accommodating with respect to my service needs.
Ask for Ophelia... she is the absolute best! She is efficient, “gets it”, and is great at follow up... makes the experience easy and seamless.
I have a good experience for purchase the Mercedes. The sales Jack is the one who help me to get my ride. He knows the car model very well. Such as, the technology, functions, engine, safety issue and the like. In addition, he has patience for all my questions regarding about the car. Therefore，I am so happy to take my car from store with his help, everything go right!
We had an amazingly experience and our agent Jack Shen was a complete professional as he helped us with every step with the purchase of our car.
Me and my husband just purchased a GLC 300 from here. Dealer Kelvin Wang is patient and friendly, he spend a lot of time help us to find our required car. Anyone who want to purchase car or rent car , I would like to recommend Kelvin Wang. Good dealer! Very Nice! Overall, it was a wonderful car purchasing experience!!!
Excellent experience and very professional and made the car buying experience easy!
I had the best purchase experience with Scott Hong and William Ho and I highly recommend for anyone who want to buy a Mercedes Benz to ask for them.
Tyler is absolutely the best Service Advisor I have ever had the pleasure to work with. He was extremely knowledgeable and efficient.
I purchased a Mercedes from Kat, she is extraordinary! Very knowledgeable, professional, and made the process so easy! Billy Kwan in Finance is amazing also!
Thanks to victor and Cory for helping me get into a 2021 Glb 250!!! There very professional and I didn’t feel like I was rushed into a deal. 5 star experience for me!
It is our first time owning a Mercedes Benz. We came to the right place and to the right person. Katrin Bassenger excellent customer service very professional and very knowledgeable. She took her time to educate my wife and I on all the different classes and styles that Mercedes of Arcadia has to offer. Because of Katrin’s expertise and professionalism my wife and I walked out with a 2021 SUV GLE 350. Happy family and very pleased with the service. Thank you Katrin and see you a few months for my daughters purchase.
Awesome customer service received from Service Advisor Perry Roeder. He took the time to explain what service “B” entailed and assisted with a few additional issues which needed to be resolved. A great conversationalist and positive guy. I will be back. Ask for Perry, you won’t be disappointed.
Had a great experience at Rusnak thanks to Jay. He’s helpful, easy going, and straightforward. If you’re looking to get a car, Jay is your guy!
I had a great experience at this dealership. Service was quick and to the point. My experience was pleasant due to my sales representative Stacey Huynh. Stacey paid close attention to my needs and met my budget. Stacey was very courteous of my time. I had my 10 year old daughter with me and the loan officer had another client therefore it was going to be a while. Stacey advised us to go grab lunch and come back, once we returned the loan officer took us right in. Did not feel pressured nor did I feel as if I wasted my ...
Bruce was awesome! Very responsive and made the buying process very smooth and informative. For anyone looking to purchase at Mercedes Arcadia, I highly recommend Bruce
Stacy Yee is the best. Had a deadline and she made sure my car was ready well ahead of time.
My wife and I were looking for an SUV and we were told about Mercedes Benz of Arcadia through a friend. We worked with Stacey and she was awesome. They didn’t have the exact car we wanted, but Stacey put in the work and got us the exact car we wanted within a week. She is kind, professional and not pushy which is very important to us. Thank you Stacey and Mercedes Benz of Arcadia for your hard work and professionalism.
Friendly and fast. Thumbs up for Stacy Yee, very helpful as always.
This is my second time buying a car from MBZ of Arcadia. Both times I worked with Andy Lok. He's the best. Fast, efficient, no BS. He's very nice guy and knowledgeable. I have referred him to all my friends and family for the next time they will be looking for a mercedes. Also, Michael at finance was very nice too. Friendly and great attitude. Thank You to MBZ of Arcadia for excellent service and experience.
Absolutely loved How professional and knowledgeable everyone was. We are very happy and luck to have worked with corry. I would definitely recommend this location- especially corry!
What a great experience! Everyone was very professional and helpful. Corry Polk was our guy he made the transition very easy and painless. He was very knowledgeable about everything. He is absolutely amazing! I’m very happy I worked with him!
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