Customer Testimonials
i called from Bakersfield and was under the impression that the car was sold then kevin wong called me back so calling all the people that have been lied to or cheated plz visit this dealership there is nothing but honest people and when i say that i mean every single word of it out of my 11plus years of buying cars from different dealerships this was the most pleasant experience kevin is a true gentle man and will go above and beyond to get you in the right car he even came on his day off to make sure ...
Katrin and Barby were amazing! Really love coming to this dealership. Every purchase I have made with Mercedes/Rusnak has felt so effortless with these two women. Truly appreciate their kindness and customer service
Amazing service! Everything was made easy from finding the right car to doing the paperwork. I would refer this dealership to anyone looking for a new car.
Great Dealership with a great deal for my G63. I love this place and love the car as well!!!
Bruce is very knowledgeable and I received great service from him. I will recommend this dealership.
Had a absolutely wonderful time here at Rusnak with my hands down BEST sales Peter Liew. Highly recommend him if you want to get a great deal.
All were very helpful in making the transition from a lese to a purchase, Especially Khaled, who went out of his way every step of the way.
I was in the market for a Sprinter passenger van and because of the pandemic and people traveling via campers or sprinters etc, it was very difficult to find exactly what I wanted. I don’t reside in Arcadia; however, I am familiar with the area so I called not expecting to find one. I was immediately connected to Sprinter sales expert, Mr. Rodney Kordani. First of all, Mr. Kordani was so polite from the very beginning of our conversation which unfortunately is a very rare occurrence these days. I explained to him what I wanted and the difficulty I ...
Great customer service
Jon is an amazing person to work with, He sold me a Sprinter van with absolutely no hassle and a quick and easy transaction.
Correy provided exceptional service. He was able to find a car that suited my needs within the price range that I was looking for. I would not hesitate to recommend Correy’s services to my peers in the future.
Another great experience at Mercedes-Benz of Arcadia. Went in on a whim to look at a SUV and left the dealership with just what I was looking for. Big thanks to Katrin and Willy for helping me along the whole process, especially since I was the last customer for the night. Highly recommend this dealership.
Corry was the best salesperson ever! He was very patient with me as I have been car shopping for over 2 months. 10/10 recommend. Thank you!
Katrin helped me out and let me tell you she was AMAZING. I walked in wanting a car that was not financially the best fit for me. She advised me on which cars were a better fit for me and was so patient. She pushed for me and I was able to purchase my vey own FIRST car with no co signer at 20! Not only did she make sure we were happy with our purchase but she went above and beyond for me and got me q lower insurance rate. She was very patient with us regardless of being on ...
Peter Liew was super helpful and we have owned Mercedes for over 30 years and my husband is a fan of Mercedes. And Peter is the first sales manager that make our buying experience a wonderful experience and leaving the place feeling great instead of feeling exhausted. Wished we met him earlier but and he is going to be our “go to person” for our future purchases for our Mercedes!
Very friendly! Went to buy a new coupe and everything went smoothly. The sales guy Bo even gave me his WeChat so that I can ask questions about how to use the features in the car at any time after the purchase!
Kevin Wang was awesome. He was super helpful and so honest about everything. It sometimes difficult to trust sales people but I would recommend Kevin and his manager Tommy to my family and closest of friends. It’s people like them that keeps me coming back. Thank you!!!
Bruce was so helpful and transparent. I was able to walk out of there satisfied with in a few hours and am so grateful. He made things super easy and straight forward and I appreciate that.
My 2021 GLE350 was overheated on 101 E on 6/30/2021. Towed to Arcadia Mercedes. Service advisor Rebecca So called me and provided me a service vehicle because of the July 4th weekend and the lengthy service time required. Really appreciated because parts were needed till after July 4th.
Service advisor, Stacey is very experienced/professional/helpful.
Peter is great. Made it very easy and is a great team player with the customer. He facilitates everything and is mindful of your time. Doesn’t waste your time, something very important to me.
The service advisor, Perry Roeder, was excellent. Good with updates.
Ophelia does a good job helping customers in the service department
Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor.
Purchased a new g63 from the wonderful team at Rusnak. The service and follow through at Rusnak was excellent from beginning to end. Highly recommend these folks.
Purchased a brand new G63 from this dealership. Excellent service, top notch facility, and smooth transaction overall. I would recommend them to anyone looking for a Mercedes in California.
Very good
Super communicative every step of the way. Much appreciated help. Would recommend this center over any of the centers around.
Great service from beginning to end and beyond. Bruce and Billy👍 . Highly recommend them for your next MB purchase/lease.
Thank you peter for not letting me need not to shop around and very easy to work with. 2 thumbs up
Everything was very efficient
Excellent Service by Kat! Due to Kat’s extraordinary service I go to Rusnak Mercedise Benz of Arcadia! Kat is amazing woman who goes above and beyond to provide great service to her clients!
Rebecca my assigned customer rep is technically knowledgeable about everything! As a first time customer at Rusnak Arcadia and this being my first Mercedes vehicle, Rebecca made my customer experience very pleasant! As this is my first service at Mercedes, I felt my charges was fair and reasonable because of Rebecca who put herself in my shoes.
We had a wonderful experience at Mercedes of Arcadia / Rusnak. Stacey made the experience fun and simple.
Rebecca was cheerful, knowledgeable, and efficient. I was very pleased with the entire process.
Corry was extremely helpful when we came to find a car. We told him our needs and he gave us several options to choose from. He was patient with us while remaining conscientious. I probably wouldn’t have gotten a car if it wasn’t for him going the extra mile, making sure we were getting the best deal possible.
Great experience and kept the car in good maintenance
I recently purchased a vehicle here at Mercedes-Benz of Arcadia. I have to say this is the best experience I had at any car dealership. Scott was my salesperson. Very professional, patience and friendly. He was able to answer all my questions with great detail and professionalism. He helped me to picked out the car of my dream! I’m more than happy with the purchasing experience. This is the guy to go for if you want to purchase your next car. Highly HIGHLY recommended to all!!
I feel that there's a lot that comes to mind when you think about Mercedes Benz of Arcadia; the ambiance as you walk in, the arrangement of vehicles on their lot, the welcome of the receptionist, the perfectly adjusted temperature, bottles of Rusnak labeled water, and just from a visual standpoint its all very well put together. Their showroom both on ground and upstairs in the AMG section is stunning and perfectly clean each time I've walked in. I've been a customer here for over 20 years, and my parents and my in-laws have probably bought over 20 cars ...
Yohan Chen is a great service advisor. He keeps me informed on the progress of my repairs. He responds quickly to my calls and concerns.
Great service!
Mercedes Benz of Arcadia is an is the best place to buy and service your Mercedes in San Gabriel valley! The team is very professional and friendly. I came in recently to get my recalls fixed, and they did additional work to inspect my car for other potential issues. They found some other parts that need to be fixed and sent me pictures and descriptions. I can decide and select the items that I want them to take care over the phone. It’s very convenient.
Stacey was awesome!
Great service, I will always be back
Bruce was so patient but also efficient in helping me getting into a new car. I appreciate him and love my new vehicle.
Great service from advisor Yohan, would recommend this dealership!
Very easy to do business with them, very friendly and a no pressure environment. Andy's service was great, and the complete process went very smoothly.
Work was done promptly, accurately, received a quick call to approve additional parts; Yohan does a good job taking care of his customers!
Corey was very knowledgeable about the car and it’s options. This is why I picked the GLS over the X7. I also appreciated his patience while deciding on the car.
Kevin Wang is very nice and knowledgeable sales. He was very patiently explained all the detail to me. Show me all the functions. Even after I come home, if I have any question to call him. He still very patients. Very nice shopping experience.
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