Customer Testimonials
Great customer service, fast and smooth transaction. Will most likely do business with in the future
Had the pleasure of working with Marc. After visiting other dealerships, he was the most knowledgeable, easy to communicate with and got us the best price!
Everyone at Mercedes, Arcadia was so nice and professional ! Thru explained everything to me and made sure I understood every facet of the paperwork ! I am so happy with my beautiful Mercedes! Thank you !
Great customer service
As a first time MB buyer, this dealership was very helpful. We would like to commend Grigory for the accommodations on fixing and replacing the problem. Also, the rental arrangement was very convenient and easy. Thank you to Ophelia & Kat for the wonderful service, attentiveness, friendly and professional environment. Keep up the great service! Thank you from our family to yours!!!
absolute best dealership. Fair deal which led to a win-win. Easy without any back and forth
Best service
They are professional and friendly and went through instruction from outside to indide of the car
I had the pleasure of working with Sadie Ching when purchasing my Mercedes, and I can’t express enough how exceptional her customer service was. From the moment I walked into the dealership, Sadie went above and beyond to ensure that I had the best possible experience. She was not only knowledgeable about the vehicles but also attentive to my needs and preferences.
This dealership has the best customer service provided by Denise. She always tries her best to give us the best deal and finds the car with the exact options that we want.
Marc and Grig are the best 😎 Very good deal, great service, fun people; for sure I would recommend for other friends and family.
Mr.Wang’s service was really excellent. Especially he drove the car for our family.
Everyone was courteous and professional.
We really appreciated Marc Hung's service. He's very professional affable and very knowledgeable. Definitely will refer him to my friends and family. He's very frank and made it really easy to purchase the right mercedes we wanted.
I had an absolutely outstanding experience at Rusnak Mercedes dealership, and I can't sing their praises enough! From the moment I walked through the doors, I was greeted with warm smiles and exceptional service. The team here, especially Sadith and Scott, went above and beyond to make my car-buying experience truly five-star. Sadith and Scott were incredibly friendly, attentive, and welcoming. They took the time to listen to my needs and preferences, ensuring that I found the perfect vehicle that matched my requirements. Their knowledge and expertise were evident as they patiently answered all my questions and guided me ...
I leased a '23 EQE from them and I can safely say they offer the most competitive pricing in all of SoCal. Not only that, but they have the best customer service too. Solomon was particularly great! Super kind, patient, attentive, and went above and beyond. Highly recommend.
(Translated by Google) A great car buying experience. Mr. Xiao gave us a deal that was hard to refuse. We are very happy to lease our new car. (Original) 非常棒的购车体验，Mr. Xiao 给我们一个难以拒绝的Deal, 非常开心Lease到新车
Mercedes Service at another level cost is higher though
Tyler Hillier Service Sales Advisor and Tech 1252 are great. I had a issue with my Sprinter drive shaft breaking and the whole thing had to be replaced. Luckily it was still under warranty and Tyler and Tech 1252 had it fixed in two days. Thanks MB of Arcadia
We are grateful for the customer service and services received at this MB of Arcadia, both the sales person Mark and Billy in finances were helpful and provided exceptional services, thank you!
Denise went above and beyond for us! I went there looking for a specific vehicle and the vehicle and model weren't at this location, but Denise told me she could she what she could do and FOUND the EXACT vehicle I wanted in less than three days with ZERO miles. My experience at Mercedes of Arcadia was amazing. I really loved how everyone there wasn't pushy at all either because that can be off-putting. If you're looking to get a Mercedes, go in and ask for Denise. She'll make your entire visit very pleasant and memorable. ...
Andy Lok and Ben Wong were courteous and professional. Overall, an excellent experience was had. Would go back for sure.
Just got my brand new EQE 350 from Scott, very happy, no more gas bill. Scott always super helpful, professional and friendly. You will always get the best deal and the right choice with him.
Great customer service. Sadie was wonderful! She met all my needs, purchased my vehicle quickly, helped set up my phone device and showed me how to use all my features.
My experience with Mercedes-Benz Arcadia-Rusnak was exceptional!! My salesperson, Stacey Huynh, was excellent. Always so professional and Great at her job. I have a long relationship with Stacey and Mercedes-Benz, I will definitely purchase Mercedes-Benz for my future vehicle. I love my car!!!
Great Dealer large inventory good deals expert product knowledge Very good Customer service clean Showroom
I can't say enough about MB of Arcadia, they truly deliver! From the lovely Sadith Ching who helped us with our test drives & made the whole experience special, to the amazing Peter Lieu who made it so quick and easy with paperwork for our lease, this was a truly incredible and luxe experience! Previously my husband and I had shared a Tesla Model 3 for 5+ years and I really wanted an luxury EV SUV (we have solar at our house and are used to the EV lifestyle, just wanted an upgrade to a second vehicle). The timing is perfect ...
The customer service was amazing and the dealership is beautiful Denise did an amazing job putting us into the car of our dreams. Will definitely be going back for my next vehicle.
Excellent Service , very knowledgeable, good inventory, fast service.
Sadie is a wonderful sales agent. My mom is 86 and she took great care of her. She is fun and quite competent, but mostly, she provided us with exceptional customer service. She definitely deserves a huge raise and promotion!
From the moment I stepped into the dealership, I was warmly greeted and immediately paired with a consultant named Bruce who guided me through the entire process. Bruce was not only knowledgeable but also incredibly attentive to my needs. He introduced me to various models, offering suggestions based on my preferences to ensure the car I selected was the perfect fit for me. What impressed me even more was how thoroughly he explained the car's features of every aspect. Whenever I've had questions or needed clarification on something related to the car, Bruce responds promptly to my texts. ...
Denise Justice was great to deal with. Very professional. I would purchase with her again.
Bo Xiao is very knowledgeable and helpful. Definitely will him a referral to my friends
Katrin bassenger was an amazing sales I really enjoy having her as my sales I’m thankful she was my sales!!
I had Solomon as my sales person and he was very informed and helpful with me and comparing Mercedes products.
Friendly and knowledgeable staff. It was very pleasant car buying experience.
Very pleasant experience, the whole buying experience was quick and the process was informative
This is the best Mercedes dealer in Cali. Andy delivered my car and had everything ready for me because I had to take care of my daughter.
Amazing service, fast, on time, fair prices, they took care of me and my family. Thank you!
Great experiences at Mercedes Benz of Arcadia. Bruce is the best person that helped me with selecting and procuring great Mercedes Benz car for me. I've worked with him over 8 years and I can't find anyone better than him. Michael is also an excellent financial advisor. He has helped me a lot through finical process. Overall excellent excellent place for great vehicle.
Very helpful and nice. Bo helped us with our new EV and it was a smooth process
PJ Nan was so helpful in my car search journey! He reached out every time a new shipment came in and reviewed each car’s features and gave me the best options. 10/10 service!!
I went in to purchase a used vehicle and Mark was very courteous and professional. We agreed on a price and completed all necessary paperwork without a hitch. I recommend this dealer.
Stacey Huynh was awesome! She’s professional and very knowledgeable. She took excellent care of me and my family. Ted in finance was very patient! Thank you, Arcadia Mercedes Benz!!
My service advisor is very honest and made me at peace driving my car . She is always accommodating .
Bruce was very informative and showed professional courtesy. Kept me informed through the entire process of my new car purchase.
Great selection and staff. Easy to find what you’re looking for and they make getting the deal done easy.
Best dealer and Jay is the best person.I recommend him to everyoone. I will come back to him for my next car. Thanks Jay again.
Saidy was amazing, and made my purchasing experience great. Saidy puts her clients needs first.
Ophelia has been fantastic to work with. Very responsive and very helpful Always thoughtful with great suggestions and support
Compared with my previous experience (not MB dealer) its so smooth and fast and got best deal.
I recently had a pleasure of leasing an EQB from Kevin Wang. He was friendly, knowledgeable, and helpful, and they made the entire process as smooth and stress-free as possible.
Scott Hong and Soloman at Rusnak Mercedez in Arcadia provided exceptional service and went above and beyond to assist me and my family with leasing and refinancing our vehicles. It's wonderful that Scott even made arrangements to accommodate our needs with a bigger rental car for our baby. Soloman's willingness to come to my house and assist me with all the paperwork while patiently and clearly answering my questions shows their dedication and commitment to making the process as smooth and convenient as possible for me. Thank you for providing the excellent customer service! Their professionalism, trustworthiness, and ...
Scott Hong and Soloman at Rusnak Mercedez in Arcadia provided exceptional service and went above and beyond to assist me and my family with leasing and refinancing our vehicles. It's wonderful that Scott even made arrangements to accommodate our needs with a bigger rental car for our baby. Soloman's willingness to come to my house and assist me with all the paperwork while patiently and clearly answering my questions shows their dedication and commitment to making the process as smooth and convenient as possible for me. Thank you for providing the excellent customer service! Their professionalism, trustworthiness, and ...
Sadie provided us with a great experience in buying my automobile. She was very knowledgeable and helpful at all the paperwork and showing me how my car had the various features. He is a great asset for Rusnak Mercedes
Marc, Solo & Michael were all very helpful. Our experience was a pleasure. Love the car!
Great customer service!!
Yohan Chen is the guy you want very professional one of the nicest service adviser I dealt with in years.
Great experience with a new car purchase at MB of Arcadia. Friendly team and a large selection of cars. We worked with Joseph, who was highly knowledgeable, professional and responsive. We visited several times to settle on a particular model and he made himself available every time and answered our questions in detail. Would definitely recommend seeking him out in your next purchase. Ted in the finance department was also a pleasure to speak with!
Jay cao is amazing, make sure you go to him! He’ll go above and beyond for you!
PJ Nan was so kind and knowledgable in helping us pick out a car. He made the entire process go smoothly and we couldn’t be happier with our purchase!
Beautiful facility. Excellent selection of what I was looking for. First visit and within one hour I was negotiating to buy. Within two hours I was ready to write a check and that included a test drive and appraisal of my trade-in. Extremely customer oriented.
Dealership was a greatly condition, well remodeled and showroom setup was perfect . Service is awesome as well
Solomon made my transaction on a EQE sedan frictionless. He arranged all the paperwork and details and delivered my dream blue Mercedes-Benz to me in Redondo Beach. Great dealership and sales person. Thanks!
Peter Liew is the most knowledgeable, approachable and available sales representative I have had the pleasure of working with over the years. I have trusted him on over 5 vehicles over the past 25 years and he never disappoints. He works extremely hard to make sure that the customer is 110% satisfied and makes you feel very comfortable through the process. No "hard-sell," no nonsense. he is always prepared to answer your questions 7 days a week and never leaves you hanging. If there is a car you want anywhere in the US, he will get it for you!
The best Mercedes dealer in the area. I had really good experience in buying my second Sclass with them. They provide very good customer service and the best price and rate for my lease.
Everyone there is so helpful, informative, and great to deal with for whatever the transaction is. I always have a wonderful experience there.
We had a Great buying experience at Rusnak Mercedes Benz, Bruce the salesperson went above and beyond to make my first buying experience nice and smooth, the price he offered was the actual final invoice we paid, NO hidden fee. He even delivered the car to my door without an extra charge.
Bruce the salesperson was excellent! He went above and beyond to make my first buying experience nice and smooth, the price he offered was the actual final invoice we paid, NO hidden fee. He even delivered the car to my door without an extra charge.
This has been the easiest and stress-free car buying experience we have had yet! Denise Justice went above any beyond for us and delivered superior service unlike anything we’ve encountered from other dealerships. This is our 5 vehicle from Mercedes-Benz and the first time purchasing from Mercedes-Benz of Arcadia. This is our new dealership moving forward for all future purchases. We got our 2023 S-Class and could not be happier. Denise worked with us remotely to secure our vehicle and we spent less than 30 minutes in the dealership to finalize paperwork and drive off the lot. Her follow up and follow ...
They made the purchase of my new GLB easy and pressure free. Mark Stueber was extremely helpful!
Mark was awesome. He was very helpful and respectful through the buying process. Had the answers to my questions. Overall a great experience. Highly recommend!
I had a very good experience with Andy. He was very respectful and kind. Would definitely come here again for my second Mercedes!
If your looking for a car go see Jay he's amazing no pressure, low haggling, did most of the negotiations on the phone and came in the nxt day to buy the car! Great experience!!!
Jack is sooo nice. He help us a lot and saved us a lot of time! It was a so nice to meet him.
Just wanted to say THANK YOU to Kevin Wang! Bought my EQS from him & couldn't be happier. He made the process extremely easy & quick, answered all my questions & was just amazing!
The sales person, Rodney, was very helpful and made sure that we understood everything that needed to be, and if anything was unclear he helped us by explaining everything clearly.
I experience with Stacey and Scott was excellent! They went above and beyond to make my dream car a reality. Stacey even delivered the car to my door step without an extra charge. I will recommend all my friends and family looking for a Mercedes to Mercedes if Arcadia
Polite service, good inventory, process time a little bit long, otherwise customer service was good.
Coming here for years, service has always been great. Alway friendly. Scott will always be my go to guy.
We had a Great buying experience at Rusnak Mercedes Benz and want to recognize Kevin Wang for the excellent care he provided throughout the entire process. Kevin was not only very knowledgeable, but customer focused. He was always available to answer our questions and helped us make our purchase that we will enjoy for many years. We are thrilled!
Very professional and helpful I love the car; and the salesperson are very nice with us, he explained everything clearly. Thanks.
Scott is super awesome and making extra steps to ensure my lease buyout was smooth and painless...five stars all the way...
Great Experience & great deal! Our salesperson Joseph was awesome he really took care of us and gave us a great deal on our new vehicle. Thank you so much to the team at RUSNAK Mercedes for taking good care of us and giving us such a great experience. Thank you so much Joseph along with Huy Nguyen, William Ho and Billy Kwan .
Rodney very professional . Best customer service . We are happy customer..Rodney treated us well . Best wishes to your company and thank you Rodney for pleasant experience . You are a keeper .
Jack was amazing as always. We are repeat customers and plan on coming back to Rusnak and working with him in the future. Greg was also very helpful and a pleasure to work with. Highly recommend!
Katrin was really professional and helpful! She answered all of our questions and guided us through the whole process. We found the exact car we wanted with her help. Highly recommended!
Marc was outstanding, professional , kind and knowledgeable . We love him and we will come back in the future.
We have just purchased our Mercedes from this dealership and bad a great experience! The teamwork of Katrin B and her college Solomon are immeasurable. They provided great service. The dealership is beautiful and inviting!
Mark did a great job putting this deal together. I will definitely be using them again.
I just leased my first Mercedes from Stacey Huynh at Rusnak of Arcadia and it was a great experience. Stacey knew I wasn’t satisfied with my first choice of car and she took her time and showed me another car that I loved at first sight. Stacey went above and beyond to get me a good deal. I would definitely recommend to visit Rusnak and ask for Stacey. She is honest and no pressure. Finance guy was very knowledgeable and not pushy. Entire experience was great.
Kevin Wang helped me got my new C300. My experience was GREAT! He was incredibly patient in answering all my queries from start to finish, allowed me to make decisions easier without the pressure and annoyance of a "typical" salesman. There was no hidden fees or markup. They were so transparent the whole time. Kevin Wang was absolutely exceptional! I would recommend him to anyone looking for a hassle free buying experience. Besides, I recommend obtaining your finances through Billy Kwan, the finance manager. Another stellar employee of the Arcadia Mercedes team. Thank you all for making this ...
Kevin Wang helped me got my new C300. My experience was GREAT! He was incredibly patient in answering all my queries from start to finish, allowed me to make decisions easier without the pressure and annoyance of a "typical" salesman. There was no hidden fees or markup. They were so transparent the whole time. Kevin Wang was absolutely exceptional! I would recommend him to anyone looking for a hassle free buying experience. Besides, I recommend obtaining your finances through Billy Kwan, the finance manager. Another stellar employee of the Arcadia Mercedes team. Thank you all for making this ...
Scott Hong at the Arcadia dealership always goes above and beyond to help me & my family lease and purchase our Mercedes. He is trustworthy, friendly & reliable.
Amazing service. I was able to purchase the car that I wanted with no issues. All the staff were friendly and helpful. Would definitely recommend this dealership.
Ivan did a fantastic job! We're supper appreciative of his service. Barb was also fantastic with the financing.
Service was amazing! Nice inventory, clean, spectacular customer service, fast, and knowledgeable. Made my experience all worth it.
I recently had the pleasure of working with Bruce at Mercedes Benz, and I must say that he did an exceptional job. Bruce's professionalism, knowledge, and genuine enthusiasm made my car-buying experience truly memorable. He took the time to understand my preferences and guided me towards the perfect car. Bruce's dedication to ensuring customer satisfaction, prompt responsiveness, and personalized service are truly commendable. I highly recommend Bruce to anyone in search of a car at Mercedes Benz. Thank you, Bruce, for making my experience outstanding.
Scott and Catherine were very helpful today walked out with a nice c300 ! Very nice