Customer Testimonials

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DealerRater Feb 22, 2024

Marc Hung is a professional and respectful sales representative. Rusnak has a huge selection of used vehicles and fair prices.

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DealerRater Feb 21, 2024

I recently had to upgrade my car and Briana was very helpful and knowledgeable. She really help me getting a great deal!

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DealerRater Feb 20, 2024

Purchased a certified preowned SL-Class that required some detailing prior to delivery. At the time of delivery, we noticed a few areas needed additional work, and MBZ of Arcadia did not hesitate to take the car back to complete the work properly. Not only was the detailing completed correctly, but everyone I worked with did so with genuine friendly professionalism. Thank you MBZ of Arcadia!

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DealerRater Feb 19, 2024

Great buying experience Denise was exceptional process was fairly quick pricing competitive car was prepped and detailed

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DealerRater Feb 19, 2024

This is my third time buying a car from you and I always love your service you provide.

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DealerRater Feb 19, 2024

Mark Hung was very professional and made our experience an enjoyable one. He was thorough and pleasant to work with.

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Google Feb 16, 2024

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DealerRater Feb 15, 2024

I loved the way Katrin treated me. She is a top noche sales Rep. she explained everything to me from beginning to the end. A professional who delivers. I recommend her if you are looking to buy or lease a MBZ.

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Google Feb 14, 2024

Met Kevin Wang on Sat, he was very easy to work with and delivered on everything he promised. Would definitely recommend him to my friends.

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DealerRater Feb 14, 2024

It was awesome, professional staff, very friendly and very helpful. Thank you very much for amazing customer service. 👌 Much appreciated!

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DealerRater Feb 12, 2024

Great dealership store. Staff was nice. Many different inventory and options. Also been around the neighborhood for many years

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DealerRater Feb 12, 2024

Nice clean place , friendly employees and Sales man Peter, was very helpful & attentive. He sold me 2020 Mercedes E class. Great customer service. Loved the free coffee too.

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Google Feb 10, 2024

Everyone was very nice and professional. They made my car buying experience quick, easy and painless.

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Google Feb 8, 2024

Most pleasant experience I’ve ever had purchasing a car. Stacey was very kind, patient and knowledgeable. I highly recommend this dealership! Thanks again Stacey :)!!

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Google Feb 7, 2024

I trust Rusnak and their products, I’ve had many great experiences with them, this is not the first time I buy a car from them this is my 5rh car and I will always buy their products. The sales people are so professional and the cars are delivered perfect. Trusted name.

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Google Feb 6, 2024

"Buying a car from Mercedes Arcadia dealership was an absolute delight, largely thanks to Stacy. From the moment I stepped onto the lot, Stacy's professionalism and genuine warmth made the entire experience seamless. She listened attentively to my needs and preferences, guiding me through their impressive selection with patience and expertise. Stacy's knowledge of the vehicles, coupled with her transparent communication about pricing and financing options, instilled confidence in my decision-making process. Her dedication to customer satisfaction extended beyond the sale, as she ensured all my questions were answered and even followed up post-purchase to ensure everything ...

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DealerRater Feb 4, 2024

Efficient and friendly service. The sales team tried to accommodate my needs in a way that you can feel they are on your side.

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DealerRater Feb 4, 2024

It’s very nice experience to shopping my next Mercedes Benz vehicle through its nice staff

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DealerRater Feb 4, 2024

Superb experience easy to work with timely transaction will purchase another car from Rusnak again

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DealerRater Feb 1, 2024

Bruce in the Sales dept was very professional and friendly. He answered all our questions via email and text before our visit. Because of this, we did not even go to BMW for the test drive (they did not even reply to our request...). Billy in the Finance dept made signing a present experience as well. He was professional and friendly as well. He explained clearly to the terms and contract.

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Google Jan 31, 2024

Great experience. Scott was patient with us, answered all of our questions, and helped to get us a good deal that worked of our budget. Billy from finance was also very helpful and had the solutions that worked. Also a shout out to David who took us on test drive and walked us through all the features of the vehicle. Overall, they made it easy to get the vehicle we wanted.

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DealerRater Jan 29, 2024

Thank you Katrin for great service You make our dreams come true Highly recommend to anyone who needs any help to look for Katrin. She is amazing

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DealerRater Jan 27, 2024

I had an excellent experience working with Andy Lok at Arcadia Mercedes-Benz. This was my first time purchasing a car of my own, and Andy and the rest of the staff made what can be a very stressful process a seamless one. I'd been searching for a specific vehicle model for weeks and had been to test drive a few other similar models, but after meeting with Andy, I ended up returning to Arcadia Mercedes-Benz because the service was unmatched. At other dealerships, I felt pressured, talked down to, and like I wasn't being met with transparency. Andy, ...

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Google Jan 25, 2024

After weeks of searching and outreach to multiple dealerships, Winnie and Stacy helped me get into my new car. They were friendly, informative and patient. I recommend Mercedes-Benz of Arcadia for making the vehicle maintenance and sales process a pleasurable experience. Excellent client services

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Google Jan 25, 2024

Scott and Stacey did an amazing job finding the car I was looking for within my budget and personal tastes. They were friendly and courteous and took the time to address any questions I had. I am a five time customer of Mercedes and recommend this dealership to existing and new Mercedes customers because it wasn't stressful, I was treated with respect, and got a beautiful car without any hassle. Thank you!!

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DealerRater Jan 23, 2024

I received excellent service from Mark S. He showed me all the size cars and then we drove around in a perfect choice car.He explained so many features of the car and was very patient.Fortunately you exactly was I was looking for. Other salesmen were very courteous while we waited for the paperwork. I would definitely recommend Mercedes enz of Arcadia to my friends and family.

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Google Jan 23, 2024

I hate that Rusnak Arcadia was the 5th (!) and last Mercedes dealership I came to when it should have been my 1st choice. Too much time and effort wasted elsewhere. I was 4 days past my lease deadline for my 2021 GLC300 so I was frantically trying to find a good deal on a new lease. Was aiming for the new 2024 GLC300 but because of *inflation* the monthly rates everyone was giving me was ridiculous. BUT I believe fate saved the best for last, because my salesman, Joseph at Rusnak Arcadia, was fantastic. He listened to my needs, stayed in the $ range ...

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Google Jan 23, 2024

I want to say thank you “Kevin” , who was nice to me, with patient explaining all my options, eventually he finds good deals and programs to lease car in Mercedes Benz. Of course I will be back next 3 years.

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Google Jan 23, 2024

Very positive and easy experience working with Scott at Rusnak to find our next EV lease. We've had a Chevy Bolt for the last few years and two Fiat EVs before that. We were open to trying a new EV SUV and he very quickly found us the best possible deal on a brand new 2023 EQB when other dealers were offering only used EQBs for higher cost. Scott and everyone at Mercedes Arcadia was warm, welcoming and willing to make the process convenient for us with paperwork; not a "salesy" or pushy environment, very respectful of your ...

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DealerRater Jan 20, 2024

After weeks of searching and outreach to multiple dealerships, Winnie and Stacey helped me get into my new car. I recommend Mercedes-Benz of Arcadia for making the vehicle maintenance and sales process a pleasurable experience. Excellent client services.

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DealerRater Jan 20, 2024

Really easy to work with and had all paper work ready when I got there. Wish they would have waxed the car during the detail. Had a really good experience. Thank you stacy

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DealerRater Jan 16, 2024

Excelente great sales team this is the way I think why do I need to write 25 words if the first 4 represent my thoughts

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Google Jan 16, 2024

I recently have a Mercedes-Benz EQE from the Rusknak dealership, and I have mixed feelings about the overall experience. Firstly, I must say that the car itself is fantastic. The Mercedes-Benz EQE boasts impressive features, cutting-edge technology, and a sleek design that truly lives up to the brand's reputation for luxury and performance. I couldn't be happier with my choice of vehicle. The dealership's service, too, was commendable. The staff was courteous, knowledgeable, and always ready to assist. They made sure I had a smooth test drive and answered all my questions, which I appreciated. However, there ...

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DealerRater Jan 15, 2024

Excellent service and great facility, we are very pleased to lease our favorite car here.

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DealerRater Jan 15, 2024

I have good experience when I visit the sales team every time after I got my new eqe , they explained to me in details how to use the car.

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DealerRater Jan 12, 2024

Very good service, I would recommend to my family and friends,thank you very much

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DealerRater Jan 9, 2024

I had a fantastic experience at Mercedes of Arcadia. Alyssa's online assistance was both friendly and efficient. Upon arrival, Mark, our sales rep, showcased impressive knowledge and professionalism. The showroom is stunning, and the finance team ensured a fast and courteous process, meeting all our needs efficiently. Highly recommend!

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DealerRater Jan 7, 2024

The agent who helped very nice. Answer all my questions about the car. Showed me How to work function in the car? Explain everything about the car to me. He was very helpful.

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Google Jan 6, 2024

I recently purchased a Mercedes-Benz AMG GLC 43 from Mercedes Benz of Arcadia, and the experience was exceptional. Alyssa, who assisted me online, was incredibly helpful and professional. The 110-mile drive was well worth it as we were greeted by Mark, our knowledgeable and friendly sales representative. The entire team, including the finance expert, was professional and made the process seamless. The showroom was stunning, and the complimentary tea and coffee added a delightful touch. We'll definitely return for our future Mercedes needs. Highly recommended! ⭐⭐⭐⭐⭐

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Google Jan 6, 2024

Very good service

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Google Jan 5, 2024

Amazing Service and Great sales team. Thanks Kevin W. and Billy for lease financing.

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Google Jan 5, 2024

I had an exceptional experience with Brianna Escalona she was incredibly sweet and helpful throughout the entire process, She made my first car purchase so smooth and enjoyable, the whole process was done so fast she had so much knowledge and patience showing me the cars within my price range and cars I told her I liked, ensuring me that I made an informed decision as this is my first vehicle purchase ever I highly recommend her for her outstanding service, I was recommended by my sister who also purchased her vehicle with Brianna and my dad and cousin are ...

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Google Jan 4, 2024

staffs are very nice, friendly specially Solomon and Bruce. Feeling great when we were there. Nice environment.

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DealerRater Jan 1, 2024

The best dealership especially sap and financial department , I will recommend this dealership to others , thanks to Stacy , Greg , and Haary

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Google Jan 1, 2024

Had a great experience leasing a 2023 EQS SUV. The staff were very friendly. Mark our leasing agent was extremely patient and knowledgeable. He made the process go smoothly and we definitely will come back in the future

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DealerRater Dec 31, 2023

Staff is really nice. Very helpful. I went to get my car serviced. I couldn't be happier with the service I received. While I was there Katrin showed me around to see the car's I felt no pressure of buying. Showed me all the features the new car's have. Love them all!! Katrin professionalism and knowledge were apparent. She took the time to help getting the perfect car. Katrin's attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. Throughout the negotiation process, she worked diligently to secure a fair ...

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DealerRater Dec 31, 2023

As always Katrin is my favorite sales woman to go to. She helped me pick out my first Mercedes car uniquely for me and walked me through every detail to make sure I made the right choice. Shes very knowledgeable in her work and i absolutely recommend her for all things Mercedes.

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DealerRater Dec 31, 2023

Thankyou so much to Katrin Bassenger for always taking care of my family in purchasing a car. Today I purchased my first Mercedes Car and I couldn’t have done with without Katrin and the rest of the Mercedes Crew. Katrin was very knowledgeable of every detail in the car and made sure i chose the perfect one uniquely to me. Everyone was very welcoming and walked me through all the steps. I will definitely be coming back again to this dealership and recommend Katrin to take care of you.

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Google Dec 29, 2023

I had the best and professional services , especially from Mr Greg , Stacy , finance dept was the best he takes his time to explain everything to me and get best interest rate thank you Mr HARY

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DealerRater Dec 29, 2023

Scott Hong was amazing and we are so happy with the service. Will come back again!

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DealerRater Dec 28, 2023

I had an amazing experience in Mercedes- Benz of Arcadia. Everything went perfectly. Excellent and professional sales team!

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DealerRater Dec 28, 2023

Katrin, the dealer specialist extraordinaire! Her expertise and professionalism made buying my new car an absolute delight. She simplified the process, ensuring a smooth and efficient experience from start to finish. Thanks to her, I'm now cruising in my new wheels, and the satisfaction is unmatched. Highly recommend her for an stress-free car-buying journey!

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DealerRater Dec 28, 2023

Katrin, the dealer specialist, is a true gem! She effortlessly navigated me through the car-buying journey, making it a breeze. Her knowledge and dedication ensured I found the perfect vehicle hassle-free. Thanks to her, I'm now driving away in my dream car, absolutely delighted with the exceptional service!

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DealerRater Dec 28, 2023

Working with dealer specialist Katrin was an absolute pleasure! She made the entire car-buying process incredibly easy and seamless. Her professionalism and expertise guided me smoothly through everything. I’m thrilled with my new car and couldn’t be happier with the service I received. Highly recommend Katrin for an stress-free experience!

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Google Dec 25, 2023

So seamless and easy. The most amazing deal

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DealerRater Dec 24, 2023

This is our second Mercedes we have purchased in the past six months from Denise Justice. It was an amazing experience. We plan to purchase all our future cars from her.

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Google Dec 24, 2023

Excellent service

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DealerRater Dec 24, 2023

A comfortable, competent and attentive experience. Made me feel confident about my decision to purchase.

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DealerRater Dec 24, 2023

If you are looking for a sales advisor that is going to represent your best interests and offer you stellar customer service, look no further - Brianna is the best there is. Attentive, knowledgeable, authentic, and is highly focused on meeting your needs. The best experience I ever had with buying a car because of Brianna.

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DealerRater Dec 21, 2023

Denise was an absolute professional searching and finding a new Mercedes. In the past, never having a go to person, I am thrilled I have Denise to call. She is my go to person for Mercedes Benz. I enjoyed working with her very much.

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Google Dec 20, 2023

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DealerRater Dec 20, 2023

Stacey worked swiftly to get the sale completed! Was a clear communicator and solution focused.

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Google Dec 19, 2023

Kevin Wang helped us with a new lease vehicle. Signing all of the paperwork was surprisingly fast. He even delivered the vehicle to my home. Highly appreciate the extra effort.

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Google Dec 16, 2023

Great experience and even delivery. Thank you Kevin Wang and Kevin Jung for all of your help. We are very happy with the deal we made with you.

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Google Dec 15, 2023

I always get my car serviced by ophelia. She's very knowledgeable, courteous and nice to talk to. 5 stars well deserved. Thank you!

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DealerRater Dec 14, 2023

The sales service was very attentive, professional, Kevin Wangs was a pleasure to work with throughout this process. Billy in the document section of this transaction was efficient and friendly and helpful completing this sale.

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DealerRater Dec 14, 2023

It was a pleasure meeting and conducting business with Katrin B. From the time we met online, she was very helpful in answering all my questions. Once at the dealership, she made sure things moved forward and was able to make sure I got into the vehicle I wanted. I am grateful for the time she spent going over the details of the car’s special functions. It was a pleasant experience.

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DealerRater Dec 11, 2023

Simple, transparent, efficient, no hassle, professional, excellent customer service through out the whole process. Highly recommended!

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DealerRater Dec 11, 2023

Appreciate everyone’s help in acquiring my new car. Alyssa was terrible communicating, so I called and talked to Bruce, who was great! Harry was very helpful as well. I would definitely purchase from Arcadia MBZ again!

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DealerRater Dec 10, 2023

Had the pleasure of purchasing my S580 Mercedes with Katrin B on December 1st, 2023. I purchased my wife’s 2018 GLS 450 from this dealership and Katrin. Both purchases were smooth and a complete positive experience. Katrin B definitely took time to ensure that I was getting the vehicle ai was looking for and helped make the finance process a pleasant one. Both car buying experiences were exceptional and she definitely remembered me and my wife even though the purchases were almost six years apart. This gives me the confidence as a car buyer that we are not just another customer to ...

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Google Dec 10, 2023

I did a lot of research on leasing a new car and I’m so glad that I found Kevin from Rusnak!! He was very attentive and helpful. I got my car at a very affordable price, thanks to him. I’ll definitely recommend him to anyone who wants to buy or lease a Mercedes car.

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Google Dec 9, 2023

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Google Dec 8, 2023

I just had a wonderful experience purchasing a car from Stacey Huynh at Mercedes Benz of Arcadia. Every part of the experience was great. She was very honest and straight forward, gave an accurate description of the vehicle so that when I showed up to the dealership there were no unhappy surprises. She was very negotiable, understanding, compromising and professional. She represents her dealership well and takes pride in her work. Everyone that I came into contact with was very nice at MB of Arcadia. I highly recommend Stacey Huynh.

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Google Dec 8, 2023

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DealerRater Dec 6, 2023

A++, highly recommended, great service, it has to be 15 words filler filler filler filler

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DealerRater Dec 5, 2023

Purchased 2 vehicles from Katrin so far and am planning on purchasing many more. Excellent inventory and professional service throughout the whole buying process.

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DealerRater Dec 5, 2023

This was the best car buying experience I’ve ever had! Everyone at Mercedes-Benz of Arcadia was so nice and helpful, especially my sale consultant, Marc Hung. I was not looking forward to shopping for a new car, but everyone at Mercedes-Benz of Arcadia actually made the experience enjoyable and easy. I decided to go electric and get an EQB. Marc and the team helped me get exactly the car I wanted. They also gave me a great deal! Given that it was my first electric car, they spent a lot of time explaining how to use all the very ...

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Google Dec 2, 2023

The price was very good and everything was done quickly and accurately. kevin wang was one of the best dealers i have ever met.

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DealerRater Dec 1, 2023

Kat Bassenger is a super nice dealer! I have the best experience with her and get the best deal for my car:) Definitely recommend!

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DealerRater Nov 28, 2023

I have always had a positive experience with Mercedes Benz of Arcadia, from service to sales.

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Google Nov 27, 2023

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DealerRater Nov 27, 2023

Good and knowledgeable agent. Friendly and attentive to our needs. Took the time to show us options. Finance department is good.

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DealerRater Nov 27, 2023

The team at Mercedes Benz of Arcadia was amazingly helpful. Initially we spoke to Scott, who had his partner Stacey assist us. Both were extremely professional and prompt. They helped us find the exact car that we wanted with the options and color that we wanted. We had specific options (like massage chairs), and we had limited what colors we wanted as well, so finding the exact car wasn’t too easy. However, Scott and Stacey were able to find it for us. They sent us the photos and build sheet of the vehicle and we were able to agree ...

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Google Nov 26, 2023

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DealerRater Nov 22, 2023

I have been with this dealer for the past 10 years, couldn’t switch to other brand since day 1 driving a Mercedes Benz, the facility is clean,nice, staffs are friendly, professional and caring.

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DealerRater Nov 21, 2023

Solomon Wang was wonderful to deal with. Too smooth of a transaction. Love the car and the people that helped me.

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DealerRater Nov 20, 2023

Katrin was very knowledgeable and kind…. Actually the entire staff was awesome! Thank you Katrin for taking care of me! You’re awesome! Will be definitely referring you customers, it’s rare to find someone that goes above & beyond!

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Google Nov 19, 2023

Very satisfied with our absolutely amazing experience from the beginning to the end. Jay Cao initially reached out to me to see if I was still interested in a Mercedes (as I had initially reached out to him a few months ago), we discussed different options for the car that I was interested in, he helped us with the test drive, was very informative about all lease options and all available rebates for the car, was never pushy at all, very courteous, most importantly got us a very good deal (basically made the deal that I wanted happen), after we ...

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Google Nov 18, 2023

Stacey is a very good salesperson. Because we like her, we have purchased two cars through her. It is a great car buying experience and after-sales service.

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Google Nov 17, 2023

This was the most pleasant car buying experience ever!!! The salesman was very helpful and a pleasure to work with. From beginning to end, everyone worked diligently to make sure I got the car I wanted. I bought an EV, my first one, and the sales team patiently explained to me, everything I needed to know. I would highly recommend Rusnak if Arcadia!

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Google Nov 16, 2023

Joseph the sales and henry the finance are very helpful. Quick and easy. Excellent service 5star performance recommend for the next lease or purchase vehicle.

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Google Nov 16, 2023

All went well , a smooth experience

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Google Nov 15, 2023

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Google Nov 15, 2023

I had a very pleasant experience with Rusnsk of Arcadia. All the staff were very friendly and helpful and I was able to purchase my dream car, a GLC 300!

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DealerRater Nov 13, 2023

it was the BEST experience getting to work with Denise! I had a bad experience the last time I worked with a different Mercedes dealer, but needless to say I will always be coming back here to work with Denise on all my future cars.

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DealerRater Nov 11, 2023

The best all around. Perry has made it that way for us for at least 10 years

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Google Nov 9, 2023

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Google Nov 8, 2023

Wow, the dealership was absolutely amazing! Their team was incredibly helpful in assisting me with purchasing my dream vehicle. They were straightforward, efficient, and made the entire process an absolute breeze. Solomon Wang was an absolute rockstar and went above and beyond to ensure that everything was perfect with my purchase. Not to mention, the hospitality was top-notch! I couldn't be happier with my experience and I can't wait to hit the road in my new ride!

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DealerRater Nov 7, 2023

Rusnak Arcadia is a first rate organization. From the moment I requested assistance with buying a car I was given every courtesy and ended up buying a beautiful Mercedes that day. My experience from the test drive to signing papers was only great fun. I feel very lucky knowing I will service my car for a second time with Rusnak Arcadia. I bought my first Mercedes ten years ago with this group. Their organization continues to be the car dealership of my dreams. I wouldn’t buy a car from anyone else!

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Google Nov 6, 2023

Recently lease a car with Kevin Wang. He’s the most helpful. Super on top of everything and answered all my questions right away. Will definitely recommend him if anyone wants to lease or buy a car!


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