Customer Testimonials
It was a very nice experience purchasing a car from Mercedes-Benz of Arcadia. All the staff were very professional and helpful throughout the entire process. I never felt pressured or stressed out, and was at ease knowing the staff were taking care of me. If you're looking to buy a Mercedes, I definitely recommend this dealership.
Truly excellent customer service in their service department.
Very efficient services.
I have been going to Rusnak for the last 3 cars. Each time, I had Scott Hong assisting me. He’s very knowledgeable and courteous. Always provides an enjoyable, quick and smooth service. Just recently got a 2021 E class and it’s amazing. When I told Scott the packages I was looking for, he was able to get it from other dealership right away and still gave me a nice deal. My kids are enjoying all the bells and whistles this new car has. Let’s just say now the little ones are very entertained with the panorama roof view and ...
My agent Marc is really nice and actually---everyone in the dealership is nice and made me and my son feel relaxed the whole time. I didn't feel the pressure of car buying unlike in the past. They offered me everything that i think is for my advantage. Marc even did a follow up to ensure that my good car buying experience did not end when we leave the lot.
Exceptional Service rep took care of all my needs. I drive to Arcadia over Ontario which is only 5 miles away
Kat is the best! Professional! Grade A Customer Service! You want a car just call Kat. Best in the business! She gets things done. Always gets the deal I need!
Rebecca was great.
Best car buying experience ever thanks to Kat. Not only she is professional and resourceful, but she is also such a lovely human being. She goes above and beyond to provide you with excellent service.
Consistently great work and customer service time after time and at least cost than other dealerships. Convenient hours, availability of loaner vehicles, wonderful manager, Mr. Marsh, great amenities.
Katrin came in on her day off and me and my buddy both picked new cars to lease. She was very aggressive with the dealership guys upstairs and got us both very good deals on leases. She is devoted and will make sure you leave at the end of the day happy. I recommend her to everyone. She even lnows every car inside and out it was like a human Mercedes Benz car manual.
Huge thank you to Stacy from Mercedes! She was referred to me from my family member, now I see why he has used her for over 7+ years! She is very helpful, patient and professional. We originally went in for the GLC and ended up leaving with the GLE. We absolutely love the car! Newly renovated, Rusnak of Arcadia is super nice, and follows covid guidelines. Also thank you to Jimmy for assisting us as well. If your in the market for a Benz go to Rusnak of Arcadia and ask for Stacy or Jimmy! Great people!
The service was awesome. Dropped off my car, picked up a loaner in less than ten minutes. When I returned I literally got our of the loaner, and exchanged keys with my service writer and got in my car and left. I have never experienced better service in the over 50 years I have been driving
Customer service at Benz Arcadia has always been outstanding @ their service department. I don’t have to say anything much, they just know and sometimes even better! Two thumbs up!
一个月前在这里买的c300。jimmy 非常好 帮助我很多 如果我有朋友要买奔驰 我一定会推荐到这里。
Katrina is bloody awesome, my first experience from buying a german engineered car and she made me understand how the car work, she has a great work effort, and loves to go above and beyond for her customers. Thank you
They made booking a service appointment very easy, quick vehicle drop off and excellent attention by my service rep.
Katrin was amazing to work with. Very helpful and patient. Thank you!
From the moment my wife and I met Katrin, we knew she was the real deal. Very professional and most of all no attitude. Kat helped us refi our end of lease hassle free. I’m now a Rusnak Mercedes customer for life!
Perry Rosie is excellent. Customer focused and very knowledgeable. We are very pleased!
We had one of the best experience buying our 2020 GLC 300 AMG Line at Mercedes-Benz of Arcadia. Our sales person Scott was the best! It was a super laid back no pressure no gimmicks buying experience. Also credit manager Barbie was really nice to work with as well, there was no up-sale pressure at all. We vey much appreciate the level of service and attention we received. Scott and Mercedes-Benz of Arcadia showed us that car buying doesn’t have to be a dreadful experience. We highly recommend this dealership.
Working with Bruce was easy, he communicated throughout the experience and made every visit quick, efficient and easy. I would recommend him for future shopping.
Perry was very helpful and easy to work with
Excellent service, impeccable, courteous, professional. My sevice adviser was Joseph YU, always with this guy, he knows cars and take care real good. I was there on that day he stepped out for lunch and to my surprised i was greeted by the Service Director, Mike Marsh, very nice person, caring, eager to help, so he asked another service adviser to help me out. Overall, exceed my expectation every time and I always have Rusnak sevice my car, I have two, been there a lot. Thumb up for Joe and Mike. Yours
The service rep and staff there are always friendly, professional. Love to go there for the best car services.
Stacey was our saleswoman she was with us through the whole process. They posted an out the door price and it was actually under by a few dollars. Nice dealership, great service, friendly, and finance was a breeze to deal with. We did have our own financing. This is a quality dealership and I highly recommended it. We bought a 2018 GLE 350 and couldn’t be happier.
I came in to look around and met Bruce. He instantly assisted me with all the questions I had. He is very helpful, friendly and professional.
Recently purchased a Benz for my mother. We were lucky to have Scott as our sales consultant. He was patient and courteous. Made the entire experience wonderful for my mother. She loves her new car and the service provided by Scott, PJ and Andy (finance manager) They were an exceptional team. Will visit again for my next car.
Service department very responsive to customer. Service rep, Ophelia, first rate.
It was one of my best experiences when I purchased 2020 Mercedes Benz sprinter from this dealership. I want to thank my salesperson Rodney Kordani for his best service and for his efforts to give me the best deal. I highly recommend to ask for Rodney Kordani if You go to this dealer.
Very professional and courteous
Katrina...{www!} "Wonderful to Work With"! Katrina has become like a good friend. A friend in the Auto Business! How often have you ever heard anyone say that anymore? Katrina called us to let us know when our Certified Mercedes vehicle might be ready for sale. She stayed in touch with us to make sure that we got the opportunity to purchase the car we had been looking for over quite some time. Katrina does her job head and shoulders above others. She responds to text messages & email swiftly and stays in touch with you throughout the ...
Joe is absolutely an excellent advisor. The whole service process is well organized. Haven't purchased a vehicle here but definitely will when it comes time.
Always great customer service and care for my E class MBZ
I had a very urgent issue with my brand new car that I had leased from another Dealership. I could not have been treated better. I received quick, insightful, and world class service. They treated me like gold and have earned my business going forward!
Marc is very helpful and patient. We took the test drive two week ago and decide to purchase/lease the car at Rusnak Mercedes Benz mainly due to the good service that provided by Marc. He is very experienced and has good knowledge of the car. He also recommended which car that fit my life style. We will recommend our family and friend to him. Thanks.
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