I just got home from buying a CPO E300 at Mercedes of Arcadia and I couldn’t be happier. My experience was five star from beginning to end. Silvia Lee, one of the Internet Managers, was a superstar who took great care of me throughout. She kicked off the process by personally taking photos of a new arrival that didn’t have any photos up yet on the website and sending them to me by email after my first inquiry. She then made sure the car was ready for me to see the next day. After examining the car and doing a quick test drive, I was ready to purchase the car. The dealership put four new tires on the car and detailed it, all while Silvia followed me to Burbank Airport (in rush hour traffic) so I could drop off my rental car and get back to the dealership to drive off in my new car. What a great way to end the day!Thank you to everyone at Mercedes of Arcadia, but especially Silvia, for taking such great care of me today. I have purchased a lot of cars and this was the best experience I’ve had. I can’t recommend them enough!
Great services rendered. Sales Consultant Marc Hung did a very nice job.
Billy was my salesman to help me to purchase new vehicle. He had a great business service that lead me to choice this dealership. I appreciate his efforts and service.
Top quality customer services & reliable mechanical repair performances as always.
Recommended by internet sales Denise Justice, I have had the pleasure of working with service advisor Perry Roeder. Words do not adequately express the level of professionalism and service Perry has demonstrated. Not due to any issue with Rusnak, I had to bring my Mercedes in for service, multiple times within a short time; admittedly it was frustrating to say the least. Perry was more than accommodating in helping me obtain loaner vehicles (without having an appointment), maintaining relative updates on my vehicle, communicating with shop foreman, and being more than personable and professional. In addition, his humor and kindness were MORE than appreciated. The attention to the problem and his concern in resolving my vehicle’s issue helped me to feel less stressed about the situation. Business to business, the respect and customer service I have experienced with Perry and Rusnak Mercedes is comparable to none. Thank you! Rusnak will continue to have my business.
Khaled is the best salesperson ever. He takes the time to make sure every detail of the transaction is monitored and kept on track. I find him to be an extraordinary ingredient to the sales experience at Rusnak
Just wanted to give a shout out to Arcadia Mercedes-Benz for their professionalism and workmanship on a difficult problem with my car. Thank you for your capable assistance.
I was seen early, handled quickly and charged less than quoted. Yeah, I’m impressed.
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