Customer Testimonials
I had the best experience ever if all car dealers all people could be as supportive as Mercedes-Benz we would be in a better place thank you so much for the great experience
We recently purchased a vehicle from MB of Arcadia. Smooth process, very friendly staff. Our sales person Katrin went above and beyond to meet our expectations. Thank you
Mercedes Benz of Arcadia completely exceeded my expectations. From the moment I stepped into the showroom until the delivery of my vehicle I was completely blown away by the quality of service and the experience I had. Every single member of their staff made me feel like I was their most cherished customer.
Kat was amazing and helpful. She went above and beyond for us. Would highly recommend her to our friends and family.
Katrin Bassenger is a superb customer service representative. Truly, it was the most enjoyable car purchase we have ever experienced (and we have owned many, many cars as my husband is a fan of buying cars)! I did not walk in expecting to walk out with a car but Katrin listened to what I wanted, kept searching the inventory and suddenly after looking at a few different choices, the perfect car rolled off the truck literally while we were standing there. She knew it had all of the appointments that I was looking for (and even some I didn't ...
Kat was so helpful and went above and beyond to help us purchase our first SUV. Everyone was so professional and welcoming.
It was best car buying experience with no pressure from sells person and her manager. They were very knowledgeable and professional. This dealership will be my first choice for buying MB.
Anthony & Katrina went above & beyond to help me get the car I wanted. Anthony really cares about making sure the customers leave happy. Barby was also very helpful and pleasant. Thank you all very much.
Excellent service and staff. Very pleased with the dealership.
Excellent service and staff.
Location is very convenient to me and the service is top notch. I can't say enough good things about service advisor Rebecca So, her experience and knowledge with MB cars/suv is excellent and she is super attentive to customers' needs and wants. I'm very happy with their service department.
Super easy transaction, honest stuff and it’s rare nowadays,
Excellent services always
just great . Very Professional personnel. Secretaries , sales persons and sale manager
Excellent customer service and management!
Exceptional services! Peter Liew is the best in the industry! I want to say experience was no pressure no hassle and best deal in town! 5 stars is not enough to show his excellent services!
Mr. Kevin Wang is very professional throughout the entire sales process, we had a great experience purchasing a new SUV from him and Mr. Dong, the manager.
Sales PJ NAN is super good. He is honest and friendly. If you fine sales make an appointment with him.You won't be disappointed.
Our representative Rodney was very detailed and informative about every step and answered all our questions and went above and beyond to get us the van we wanted.
Bruce was very helpful, made us feel very welcome and answered all our questions
Easy, quick, professional and a great deal. The whole experience was perfect.
Sadie was the most professional, not only was her costumer service on point, she also made us feel very comfortable and made us laugh!!! Please see Sadie when you are ready to purchase a car.
Wow!!! Great people work in this location! Sadie and Salamon were nothing short of espectacular! Very easy going and pleasant to work with. Love the car!!!
Buying a new vehicle has never been easy: the process is often tedious, long, and unnecessarily dramatic; I absolutely dread it. However, Rodney K of Rusnak Mercedes-Benz of Arcadia changed my mind by making the process so easy. After making the decision to purchase a new Sprinter Van, we began to search a large portion of Southern CA dealerships from San Diego up to Bakersfield. It quickly became apparent that there is much variation in how dealerships interact with potential customers and stock inventory. We live in Orange and were willing to travel a bit to get what we wanted. ...
Took my CLA 250 in to get serviced at this location, thanks to Ms. Rebecca she always makes my visits so seamless and easy! She is the friendliest and always extremely helpful when I stop by I’m so appreciative of her attentiveness!!! Thanks to the service guys for refreshing my car, this is def my fav location. Thank you!!
I worked wit Kat there. She was super helpful and knowledgable. I definitely recommend the experience if you’re in the market for a beautiful Mercedes!
It was great
Sadie Ching is my girl who helped me to get the only car I want. Very nice and professional, thanks girl.
Great customer service, good test drive experience.
Katrin was awesome. She is one of the best dealer in LA area. I highly recommend katrin.
katrin is the one of the best dealer. we are very grateful for her services.
The dealership it’s very clean and easy to park But the best part of the place it’s Katrin she is very patient and she doesn’t rush you and understand you I already got 2 Benz’s from here and hopefully more in. The future Thx Katrin you are the best !!!
The service was excellent
Perry has been working with us and is excellant. Absolutely no complaints. Very happy
yohan chen was excellent !!!
Always great work/service.
Great Service Advisor In and out in 1.5 hrs as promised Work perfect
Friendly and professional.
Great service
I have been soo stressed looking for a car, One day After almost giving up, I was online & liked a car on Mercedes Benz Arcadia website, As soon as I requested a quote Mr. mark hung contacted me immediately, He informed me that he would E-mail me the application, so we can go from there, Mr. mark hung was very helpful answered all my questions, After submitting my application online, I received a call back informing me that I was approved, The process was all online, I summited all paper work online, very easy, going, I got quoted a ...
Great service as always! Big thanks to Willy Chia!
Very caring and professional, She has helped me navigate the struggles of picking a new car, I appreciate her advice.
Fantastic service. Katrin (my sales person) was energetic, communicated fast and precisely, and helped me get the best deal I could find. Would definitely recommend to anyone looking for a vehicle
Service department at the Mercedes Benz of Arcadia is absolutely great. The staff is well trained, courteous, and efficient. The operation is properly run, with relatively easy availability of loaners (unlike other dealers) and the technicians generally seem to know what they are doing. I highly recommend Mercedes Benz of Arcadia!
I LOVE my new car! Katrin was such a pleasure to work with. Very honest, & real. My husband bought me a AMG GTS, I had been looking for a car for years. This Dealership is very nice, employee's were very friendly, place was AWESOME. I would recommend this place to everyone! This place is definitely 5 Stars! Marianne Long Glendale, CA. May 15th 2022
Stacy was excellent to work with .. no beating around the bush. I wanted to buy a certain car and she made it happen.
Bought my first Benz here with Stacey. She was very fast to get back to all of my questions via email and made the buying process very simple. Finance was also very helpful in helping me navigate through my options. Highly recommend the dealership
Knowledgeable, expedient, and great experience.
Mr Chen is the best service advisor, I’m so enjoy his service!!!!!!!!!!!!!!!
Katrin was a pleasure to work with. She is a true expert in her craft with impeccable follow through.
I loved my experience with Katrin Bassenger!! She made my first car purchase very smooth. Katrina was very knowledgeable on all the cars and what fit purchase would be most ideal for my expectations. She was very professional, funny, provided excellent customer service, and overall very informative. I would recommend her to anybody and plan to! Thank you so much Katrin!!! 🙂 -Natalie
Incredible delivery and F&I staff. All my questions were answered. Loved using the electronic 'Docusign' process for the final paperwork. Dealership was immaculate and staff was wonderful.
Love the customer service!
Keven,is a great person ,find a good deal on the viecle and financing, I don't like to buy cars because takes for ever,and this time was less that2 hrs, fantastic.
Katrin was the best. I came in just to look around while getting my car serviced and the new s580 caught my eye. She helped me work out a good deal and I got approved immediately. She's the best in the business!
Drove out with a new GLB today and Khaled provided excellent honest service from the initial phone call to final sale all within a few hours. I was traveling in LA from the Bay Area and definitely walked away happy with the vehicle, thank you!
It was my first time here Arcadia ,the service was excellent I’ll be back!!!
My experience buying my new EQS 450+ was the best my salesman was Peter he took care of my needs and he gave us what we want we paid over $130000 with tax. This was our first electric car we love the car but the free 2 year charging was the worst experience we have to go through. We purchased the car on 4/23/22 and to now we still have not find out why my Mercedes Me can't get me going with the free charges. I been on the phone with Electrify American, Chargepoint and Mercedes Me. All three company is telling me ...
Alec was so helpful from day 1. He helped with getting my current car appraised for trade in. And also searched for the color theme I wanted on the new car. The process was smooth and professional. I wasn’t rushed or pushed.
Very Clean and professionals dealership. The staffs are SO WONDERFUL, especially the saleslady name: Stacy HUYNH. She is one of the best over all. 100% Satisfaction with her service and knowledge. Ask for her when you are there, I am sure she will take good care of you too.
First Mercedes bought here. Kevin Wang is wonderful. He’s kind, patient and honest. He believes the right car will come your way so he doesn’t pressure. Easy going and great experience. Will definitely come back
Ken Lam was amazing, very professional and informative. I went in for car service because the car can’t detect the keys. Ken noticed it was a battery problem. If it were to be somewhere else, I wouldn’t have my car till the next day. What a life saver!!!
Best customer service I’ve ever received from Ken Lam
I had a fun day with RUSNAK Mercedes Benz of Arcadia. Thank you Ivan Flores @ivanisrunning! I love the color combo on my 2022 E Class. I will be back soon for the new S Class or Maybach! 🦚 #coldwellbankergloballuxury#coldwellbanker#arcadia#margauxgibsonrealestate#arcadia#luxurylife#luxury
Best Service Ever!!! Khaled help me find the perfect vehicle… I’m more than happy!! I would definitely recommend. Thank you Rusnak!!!
Worked with Kat Bassenger. Helped us last year in ordering our Benz. Lead time was long which was to be expected. Preparations for paperwork from finance office did take long. Kat went above and beyond. She answered all questions and was patient in explaining all functions of our vehicle. From arriving to finishing paperwork took about 4 hours. Highly recommend. Will return.
Clean and nice, easy to find parking, plenty of parking but what really stands out about the dealership is Bruce. He’s on top of things and I felt he was working hard for me at all times. He’s fast and attentive. I would highly recommend him and plan on coming back for another Mercedes w him soon! Thanks Bruce for making this process as painless and smooth as possible!
Hands down best Mercedes dealer in LA , have the best service and parts departments , always outstanding professional customer service !! Dont go anywhere else!
5 Stars for Perry at the Service department! My first time taking my car to Rusnak for service and Perry happed to be my service advisor. He suggested me the best service packages for my Mercedes Benz and did an amazing customer service. Car was ready and done sooner than promised and was clean ready to go once I arrived for pickup. Thank you!
Very easy car buying experience. Rodney was a pleasure to work with.
Joseph was professional and friendly. He explained our options thoroughly. Barby in Finance was amazing. Never had such a great experience with a financial manager.
First time purchasing a car from Rusnak Arcadia and the experience is by far the best of any dealer. Peter Liew was wonderful to work with and easy going. We took the car for a test drive, and once that was the model we wanted, he went to work and took care of everything else. Again, the best buying experience!
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