Customer Testimonials
John Blackledge was my salesperson he was great in every aspect of getting the car that I wanted. He did a very good job for me and would do the same for anyone else that needs a new car. I enjoyed working with him. I am now enjoying my new car EQB 300 2024 it's a beautiful SUV. Thank you John for you help in finding a great suv.
Very great salesman David and his team to get my new car Dealer Ship Beautiful
Awesome they’re very professional, very patient and willing to work with the customers needs.
Thank you Katrin for your sincerity. You found me a great car deal and worked with me all the way through the purchasing process. This was the perfect birthday gift.
Purchase a pre-owned Lexus outstanding service from start to finish Thank you Charlotte and Harry This was a surprise for me teen son they definitely made his day
I experienced the most fabulous customer service at Rusnak. It was so worth the hour+ drive to buy my first Mercedes from Billy T. He’s professional, kind and gives his undivided attention. David Y was fantastic at explaining all of the great features of my GLC. I couldn’t be happier with my purchase and experience. Highly recommend Billy and this dealership.
From the moment I stepped into the dealership, I was struck by the attention to detail in the design and layout of Mercedes-Benz of Arcadia. The interior exudes an air of sophistication and modern luxury, perfectly reflecting the premium quality of the Mercedes-Benz brand. The showroom’s clean lines, tasteful décor, and well-organized space made it clear that this dealership places a high value on creating an environment that is both inviting and professional. The overall ambiance enhanced the purchasing experience, setting the tone for what I knew would be a top-tier interaction.
Clean, spacious showroom, convenience location, more car to choose from, good parking lot for customers…
Friendly, highly service oriented, professional, Made buying the car easy and a pleasure. My husband & I had Katrin Bassenger helping us. Her attention to detail & assisting us with finding the right auto was great. Very appreciative of all that she did for us. Everyone we met with seemed to just go over & above to help us. Love my new 2025 GLC 300, & so glad I walked in to Rusnak Mercedes in Arcadia.
Mark our sales rep went above & beyond to provide excellent service. Very knowledgeable about the car I purchased was able to assert questions about the EQB
Soliman was attentive, knowledgeable. Harry in finance was great. Really detailed and covered all questions we had.
From front desk to service everyone is great and very helpful and go out of the way to help me w my new car took time to fix two things for me and show me how while I made a appt. Going back NXT week for my oil service Mr. Rusnak (my sis Mayfield great friends w Liz god bless her) you have a great team over in Arcadia!!
The salesman, Mark Stuber is very friendly and straightforward. He gave a very precise description of the car and pricing with good explanation. Not changing his word! That is very important! He gained my trust very quickly. He has an excellent treatment to the customers. I am very happy with him and will give more business to him. James
This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The General Manager is very personable and accommodating. I would return and buy again.
People are knowledgeable and friendly. Lots of cars to choose from. Katrin was especially helpful
professional, courteous, and prompt service! excellent track record for years and will continue preferring Rusnak Arcadia!
Best experience ever buying a car! Beautiful dealership! Kevin Wang, our salesman, was amazing! Very knowledgeable, friendly and helpful! Can’t say enough about him! We definitely would recommend him and Rusnak to all of our friends and family! Just so happy with our overall experience there!
Very nice place on all aspects, nice building, nice selection of cars, and nice people.
My Fiancé and I were shopping around to get me a new car. I loved my previous Audi and was shopping around between Audi and Mercedes. When we got to Mercedes in Arcadia we were really pleased with how kind everyone was. I guess we were sort of expecting to be pushed around into getting a car, but it was a relaxing experience. We had the pleasure of working with Jay Cao who showed us the GLC 300 I was wanting and gave us the space to consider our options. In the end, we came back and moved forward with the ...
We have been working the Scott many years. He is always great. Very patient and excellent customer services.
Made the drive up from San Diego since it was the only dealer with the car we wanted. They were very easy to work with over the phone. Most of the paperwork was handled ahead of time. Car was ready when we got there.
Katrin Bassenger is who you need to deal with. I was purchasing from out of state, and she went above and beyond to make me comfortable and help make the process very smooth. She was available 24/7 to chat and answer any questions. Could not have done this without her!
Exemplary customer service, professional sales and finance staff. Exceeded all expectations and delivered as promised
A great experience at Mercedes Benz Arcadia. Ryan Li was super professional, knowledgeable, patient, and great to work with. Can’t wait for the new car! 😊
Mercedes-Benz of Arcadia has always been great to work with.
Excellent service, very respectful staff. Props to Harry and Jay for helping me lease a new car. The team is very respectful, attentive, well informed about the vehicles. Pristine interior, lounge with a nice coffee maker. highly recommend if you were considering coming for a vehicle or even making this your service destination.
The best experience we have had at a Mercedes dealerships was in the market to get a car and went and talk to Amish five dealerships till we, my family and I came to Arcadia. Brian was lovely to talk to very helpful and extremely engage with his customers and eager to assist. A not hassle no gimmick And or games on the deals either. You will not be disappointed. I am getting my Mbnz no where else from now on .
Bruce Chang was very helpful and did an excellent job in processing my new lease.
Very patient to help us answer all kinds of questions, great car buying experience. I will recommend it to my friends.
thax jose at parts
Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town
Great Customer service by Scott/Stacy @ Mercedes Benz Arcadia. The purchase transaction/financing was a good experience. I would recommend to friends/family.
I recently went into Mercedes-Benz of Arcadia to view a used Hyundai Santa Fe that was posted on the internet at the dealership in Arcadia. I was contacted immediately about my interest by Scott & made an appointment to see the vehicle. Great Customer Service by Scott/Stacy. I bought the vehicle and was very happy about the transaction & financing. Mind you I traveled over 60 miles because I knew that the dealership was very reputable. All in all great experience!!
I recently leased a EQB 350 from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. He also secured a great deal for me. I'll definitely recommend him to friends and will be a return customer!
I recently leased a EQB 350 from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. He also secured a great deal for me. I'll definitely recommend him to friends and will be a return customer!
We recently leased a car from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. I'll definitely recommend him to friends and will be a return customer myself!
My car was recalled to the Mecedes Centre to add a valve in the spare Tyre area to prevent water from entering the gas tank and they overhaul the car for adding engine oil etc
We had an excellent experience at the MERCEDES BENZ OF ARCADIA. Mr. Bo assisted us with finding and purchasing our beautiful vehicle! Everyone there is friendly and professional. Thank you so much Mr. Bo. We highly recommend Rusnak Mercedes Benz of Arcadia ♥️
Stacy was excellent, we were in and out.
Scott and Stacey were very easy to work with. Straight forward and knowledgeable. Finance manager, not so much.
Great team to deal with.
Had an excellent experience at Mercedes of Arcadia.where I was able to purchase a pristine Porsche Cayenne S which was a trade-in and is a joy to drive. Received exceptional personal service from salespersons Stacey and Scott who made the transaction very easy and at a price which was haggle free and attractive. Kevin delivered the car which was nicely detailed to my home which was an hours drive away in a very professional manner. I have no hesitation in recommending this dealership and the aforementioned persons if you are seeking a top quality car and personal service.
Just bought my GLC from Katrin! She went above and beyond to get me the model I want. From the first time we met she patiently showed us the cars and test drove with us. Since my model was in transit and I needed to get a new car badly, she sourced it and made it happen for me! We stayed late to make sure it was detailed well and ready for me. Then she gave me quick tips on how to drive my new car. Look for Katrin if you’re ready to get your new car. I highly ...
I had a great experience with Mercedes Benz of Arcadia. Rhong was my salesperson and he was excellent as a sales professional by being very knowledgeable and honest. Rhong did his best and gave me a deal that was quite satisfying. I was also impressed with the finance manager at Arcadia Mercedes Benz in being very efficient. Overall I highly recommend Mercedes Benz of Arcadia to anyone who is planning to buy or lease a Mercedes Benz.
Have been a loyal customer for over 15 years and Rusnak sales and service associates have always delivered excellent service. Always a positive experience dealing with them.
My experience was fantastic. I bought my dream car, and am incredibly excited. But, while I did a fair amount of research, I had some thoughts about a few different models and questions. It is, after all, a large, consequential purchase. Rong was the sales consultant I was lucky enough to get. I was able to establish a great rapport with him quickly. Once he got a sense of me and what was important to me, he answered my questions in meaningful ways, which allowed me to very confidently make my choice. He was never pushy. Only respectful. He also ...
I completed an out of state purchase here on a 2019 e450 wagon and it was great. Scott helped me through the entire process, and it went as smooth as I could have imagined. Stacey also helped me the few times Scott was busy or out of office. I flew out the second it became available, looked at the car, purchased it (if you're out of state you need to pay upfront, not lease), went through the paperwork, and flew home. It still needed to complete CPO certification (including new tires) before shipping out, and Scott stayed in touch with ...
Definitely ask for Kevin W! He helped me with my lease pickup and he was a joy to work with. He is very knowledgeable about electric vehicles and showed me everything I needed to know. He also helped me set up all my digital accounts and phone apps. Will definitely be coming back!
I recently had the pleasure of purchasing a vehicle from Mercedes Arcadia, and I must commend Kevin Wang for his outstanding service. From the moment I stepped into the dealership, Kevin made me feel welcome and valued. His deep knowledge of the Mercedes lineup was evident as he expertly guided me through the features and benefits of various models, helping me make an informed decision tailored to my needs. Kevin was patient, understanding, and not once did I feel pressured. He answered all my questions with clarity and went above and beyond to ensure the purchasing process was smooth and ...
Excellent sales woman. The person who went Through the car features and finance manager
Katrin Bassenger was very easy to work with. She listened carefully to our needs in search of the new vehicle... then gave us recommendations and options with explaining all the cons and pros of the vehicles. Overall a very pleasant, knowledgable, and thorough person to work with. This was a easy process! I will HIGHLY recommend her to my friends and relatives if they are in the market for Mercedes. I'm a very satisfied customer.
Well it starts off with our salesperson Kathleen. This is the only way we would have purchased the car. She helped us pick the right car and hand held the process right to the end. Finance was great.
Great showroom with plenty of selection of car and EV. Friendly sales and services ce personnel.
Great cars and EV selection. Friendly sales and service personnel. The showroom is recently upgraded, very good car shopping experience.
The sales rep Stacy was excellent. The customer service was superb and finance and have you have a wonderful team.
Took my car to get serviced and my service advisor Perry Roeder was great! He kept me updated and made sure get me out quickly! Was greatly satisfied with the the customer service
Purchased a new Sprinter van through Rodney. Great hassle-free purchase experience overall. Rodney was extremely helpful and great to work with.
Ease of doing business. No hard sell. Product knowledge. Patient in explaining vehicle. Listens to what options customer wants. Finance person friendly snd not pushy. Ryan was a super salesman. Very professional and respectful. Accommodating to our wsnts
No pressure sales. Ryan and Billy both answer all questions. This is the first time i purchased a car without feeling pressured. Would recommend this dealership
Ryan did very good job for me. He is super professional and recommended the car perfectly matches our need！
Very professional, friendly and helpful. Very happy with my new car thank you Bruce and Billy I really appreciate you 😊
We spent the day going to a few different dealerships, and it is clear that customer service has definitely declined at most places, especially after 2020. Our experience at Arcadia’s Mercedes was wonderful and way exceeded our low expectations due to our dealings earlier in the day. Jack and Greg went over and beyond to help us find our perfect car. Not only great customer service, but genuine care in getting to know their clients. Even after our purchase, they followed up to make sure everything was going smoothly. The lot is expansive which means great inventory, and the dealership ...
Recently purchased a Mercedes Metris from Mercedes Benz Arcadia, and I couldn't be happier with my experience. Rod Kordani assisted me throughout the process, and his professionalism and knowledge were impressive. The entire transaction was smooth, and I felt well taken care of from start to finish. Highly recommend this dealership and Rod for anyone in search of a quality vehicle and excellent service.
Very customer friendly and treated like royalty. Katrin Bessinger is very honest and professional and not pushing in the contrary she very patience and understanding. Love her attitude and kindness. Would recommend her to anyone interested in an awesome and honest car buying process. She's simply the best.
Amazing customer service excellent job very nice approaching very respectfully professional approving to customer Thank you
I had a good experience at this place. Jack is really nice, I recommend everyone to buy or lease car from him.
Very professional great experience , will definitely refer family and friends
We worked with Mark Steuber and had a no hassle experience that led to us securing our 6th Mercedes-Benz. The entire team at Rusnak Arcadia was very accommodating and we were able to get our new GLE53 AMG without any issue. The deal was done efficiently and we were in and out of the dealership. Mark went above and beyond and we appreciated his calm approach to the process.
Great service....The whole experience was quick , thorough and efficient! Love Rodney and Katrina! Happy Customer:)
it was a fabulous experience. Knowledgeable sales people who cared and took their time answering every question I had.
Always a pleasure to work with David Cho! He has made our experience with service amazing and has taken great care of us. We will be back for more services
Always a pleasant experience at this dealership. A special shout-out to Kevin Wang from the sales team for always being there for customers and coming through with all his promises. Definitely recommend coming in and working with Kevin if you’re interested in getting a new car!
I always come back to this dealership for all of my car needs because of the amazing care, deals, and service they provide. Denise Justice makes the entire experience as enjoyable as it can be from the moment you walk in. She has a lifetime of experience and is extremely knowledgable, trustworthy, and beyond helpful. I'm always raving about Denise to anyone looking for a car. I can't recommend this dealership enough. Thank you so much!
Marc Hung is a professional and respectful sales representative. Rusnak has a huge selection of used vehicles and fair prices.
I recently had to upgrade my car and Briana was very helpful and knowledgeable. She really help me getting a great deal!
This is my third time buying a car from you and I always love your service you provide.
Purchased a certified preowned SL-Class that required some detailing prior to delivery. At the time of delivery, we noticed a few areas needed additional work, and MBZ of Arcadia did not hesitate to take the car back to complete the work properly. Not only was the detailing completed correctly, but everyone I worked with did so with genuine friendly professionalism. Thank you MBZ of Arcadia!
Great buying experience Denise was exceptional process was fairly quick pricing competitive car was prepped and detailed
Mark Hung was very professional and made our experience an enjoyable one. He was thorough and pleasant to work with.
I loved the way Katrin treated me. She is a top noche sales Rep. she explained everything to me from beginning to the end. A professional who delivers. I recommend her if you are looking to buy or lease a MBZ.
Met Kevin Wang on Sat, he was very easy to work with and delivered on everything he promised. Would definitely recommend him to my friends.
It was awesome, professional staff, very friendly and very helpful. Thank you very much for amazing customer service. 👌 Much appreciated!
Great dealership store. Staff was nice. Many different inventory and options. Also been around the neighborhood for many years
Nice clean place , friendly employees and Sales man Peter, was very helpful & attentive. He sold me 2020 Mercedes E class. Great customer service. Loved the free coffee too.
Everyone was very nice and professional. They made my car buying experience quick, easy and painless.
