Customer Testimonials
Roberto was really helpful. Excellent service very professional and friendly. I highly recommend him to assist you for your next car purchase.
⭐️⭐️⭐️⭐️⭐️
I had an absolutely stellar experience purchasing my 2025 Mercedes-Benz E-Class thanks to Joseph Ma and his incredible assistant Charles. From start to finish, the service was nothing short of white-glove VIP treatment. Joseph helped me find the exact car I wanted at an amazing price, and Charles went above and beyond to walk me through every detail of the digital setup.
This was my first Mercedes—and I’ve owned other luxury brands before—but I’ve never received this level of personalized care and attention. It truly felt like they were focused on delivering the perfect experience. I couldn’... Read More Google - Jun 17, 2025
Detailed and very on it to complete all tasks
Roberto at Rusnak Mercedes of Arcadia is outstanding. He’s personable, kind, and incredibly knowledgeable about the Mercedes-Benz brand. His professionalism, honesty, and friendly approach made all the difference—I had other options, but I chose this dealership because of him. Roberto is someone you can truly trust.
I just got my Mercedes and I love it! The agent who helped me "Kevin Wang" was super knowledgable, professional, and made the whole process easy. Great service and a great car couldn't be happier!!
A big shout out to Devin H, the preowned Manager...I appreciate how he helped me with one of my tire after service department closed at 6pm. A nice gentleman with a good heart!!!
We recently purchased a Mercedes-Benz GLE 450e hybrid, and our entire experience was outstanding -- thanks to Kevin Wang. We actually walked into the dealership just to look around with no specific plans, and while we were browsing, Kevin noticed us and kindly came over to ask if we needed any help. He wasn't pushy at all -- just very genuine and friendly. That first impression really set the tone for everything that followed. Kevin was incredibly patient and thorough in explaining the details of the GLE 450e, especially since this was our first time buying a hybrid. He ... Read More Yelp - Jun 9, 2025
Katrin Bassenger once again demonstrated exceptional expertise. As my third vehicle from Rusnak Arcadia, I consistently derive great satisfaction from purchasing a Mercedes-Benz. Her unwavering patience during our test drive of my forthcoming GLC 350e left me astounded by its futuristic features and exceptional quality. She graciously showcased the available future options and features of this remarkable machine. I extend my sincere gratitude to Katrin Bassenger for her invaluable assistance. Her expertise has instilled in me a strong desire to continue patronizing Rusnak Arcadia.
Rusnak Arcadia provides exceptional service, and Yohan Chen is a big part of that experience. As a service advisor, Yohan is highly professional, attentive, and knowledgeable. He takes the time to explain everything clearly and ensures that all service needs are handled efficiently and with care. His friendly attitude and attention to detail make every visit smooth and stress-free. With professionals like Yohan on the team, it’s easy to see why Rusnak Arcadia is known for outstanding customer service.
Rusnack Mercedes Arcadia’s staff was professional, courteous and respectful during our recent purchase. I will be recommending them to my family and friends.
Very grateful for your help and assistance in solving my problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much!
From start to finish, Mercedes-Benz in Arcadia has delivered an outstanding experience. The craftsmanship, performance, and attention to detail in their vehicles are truly unmatched. I recently purchased a C300, and it has exceeded all expectations — smooth ride, intuitive technology, and a luxurious interior that makes every drive feel special.
Customer service was equally impressive. The staff was knowledgeable, professional, and genuinely helpful, making the buying process seamless and stress-free. They took the time to answer all my questions and ensure I got the right vehicle for my needs.
Whether you’re looking for luxury, performance, or cutting-edge safety features, ... Read More Google - Jun 4, 2025
We like this dealership a lot. The service is amazing, they have a variety of autos, we have been clients for a long time. If we are looking for a automobile is the first place we go.
I walked in search for a car Roberto greeted my family and I very polite and professional. Hands down the best car salesman I have encountered he was understanding of our needs and what I wanted. Explained everything with detail and knowledge from the sale to the actual car. Roberto was patient with me and surely was the reason for my purchase he made me feel comfortable and not pressured. If you have a chance, I highly recommend him 100 %.
Purchased a CPO Mercedes E450 convertible...was one of the most seamless car purchases I've ever made. Over the last 25 years - after buying many CPO BMWs and Porsches -- I have found that there are two kinds of dealers: those like Rusnak that make buying an easy and respectful process, and those that immediately turn you off and you just walk way.
While in Arcadia for a medical appointment, our Mercedes overheated. We had the vehicle towed to Mercedes-Benz of Arcadia. The next morning, I went and spoke with Perry/Service Department. I explained our dilemma and although we didn't have an appointment he took our vehicle in right away. What's more is he went out his way to secure a loaner vehicle so we could make our medical appointment later that afternoon. He had the vehicle accurately diagnosed and delivered when promised. Thank you to Mercedes-Benz especially Perry for going above and beyond for us. From processing, obtaining a ... Read More Yelp - May 25, 2025
While in Arcadia for a medical appointment, our Mercedes overheated. We had the vehicle towed to Mercedes-Benz of Arcadia. The next morning, I went and spoke with Perry/Service Department. I explained our dilemma and although we didn't have an appointment he took our vehicle in right away. What's more is he went out his way to secure a loaner vehicle so we could make our medical appointment later that afternoon. He had the vehicle accurately diagnosed and delivered when promised. Thank you to Mercedes-Benz especially Perry for going above and beyond for us. From processing, obtaining a ... Read More Google - May 25, 2025
This dealership provides excellent Customer service. My sales person Krystal Cortez practically spent the entire day with me to explain and demonstrate all the features of the car as well as both active freeway and street navigation. I have never had this level of personal service with regard to the product demonstration and customer care all the way through finance and Finally driving off the lot. I would give Russ Nick Mercedes-Benz five stars with consideration of the excellent service I received from Kristal Cortez.
Very good service and the salesman Scott is excellent
I was looking for a new car and was able to work with Roberto. He helped me find what I was looking for. He explained the details about the car very well and was polite and knowledgeable. Had a great experience buying this car.
This dealership is clean and professional, with courteous and attentive staff who were compassionate and patient.
Luxury cars in a luxury environment and a professional friendly atmosphere. Make sure you go to this dealership before you buy.
Luxury vehicles in a professional and friendly atmosphere.
After being turned away from the Glendale Calstar for service. They said they were too busy. I went to Arcadia Rusnak to see if they could look at my car. They were absolutely amazing. Such personal service. My service advisor Jack Shen was so kind and helpful. The manager Mike Marsh saw me sitting for a few minutes and came over To see if i was being helped. These all seem like normal things in the service industry but at Glendale there was none of this. I was never going to buy Mercedes again but now I found my place. ... Read More Yelp - May 15, 2025
I recently had the pleasure of working with Roberto Boratto at Mercedes-Benz of Arcadia, and it was truly one of the most exceptional car-buying experiences I've ever had. Roberto was not only professional and courteous, but also incredibly patient and transparent throughout the entire process. His genuine investment in ensuring I found the perfect vehicle was evident from start to finish.
Roberto took the time to thoroughly explain every detail, addressing all my questions and concerns with ease. His negotiation skills were impressive, securing a deal that met my needs perfectly. What truly stood out was his neutral and ... Read More Google - May 6, 2025
I recently had the pleasure of working with Roberto Boratto at Mercedes-Benz of Arcadia, and it was truly one of the most exceptional car-buying experiences I've ever had. Roberto was not only professional and courteous, but also incredibly patient and transparent throughout the entire process. His genuine investment in ensuring I found the perfect vehicle was evident from start to finish.
Roberto took the time to thoroughly explain every detail, addressing all my questions and concerns with ease. His negotiation skills were impressive, securing a deal that met my needs perfectly. What truly stood out was his neutral and ... Read More DealerRater - May 6, 2025
An absolute pleasure! Dealership is clean, Krystal very professional, confident about the product and exceptionally helpful! Wonderful experience! Thank you Jose(GM) Krystal(SLS) and Katrina(FI)! 😊
My girlfriend was looking for a new car and decided to look at Mercedes-Benz of Arcadia. Kevin Wang assisted in finding a car that checked all her boxes. He was extremely patient and helpful throughout the entire process--from test driving, answering questions, and more importantly: securing the best deal! He found all the discounts and special offers to meet my girlfriend's budget. Kevin is honest and transparent and did not pressure my girlfriend to close a deal. He just wanted to make sure that she felt confident enough to make the purchase, and that's exactly what happened. Typically, ... Read More Yelp - May 5, 2025
Roberto was very professional and made the whole process very easy and simple for us
I had the absolute pleasure of working with Kevin Wang at Mercedes Benz of Arcadia--it was a top-tier experience from start to finish. Not only was he incredibly accommodating and helpful, but he also managed to make the entire car-buying process surprisingly painless (yes, really!). I found the vehicle I'd been searching for, and Kevin handled the details with ease and expertise. Do yourself a favor and let these fantastic folks take care of you--you'll be glad you did!
I had the absolute pleasure of working with Kevin Wang at Mercedes Benz of Arcadia—it was a top-tier experience from start to finish. Not only was he incredibly accommodating and helpful, but he also managed to make the entire car-buying process surprisingly painless (yes, really!). I found the vehicle I’d been searching for, and Kevin handled the details with ease and expertise. Do yourself a favor and let these fantastic folks take care of you—you’ll be glad you did!
This MBenz dealership is very convenient to us and that’s why I chose it initially. We also bring our current older model Mercedes Benz cars to this dealership for service from time to time. Roberto was very helpful as I have a VW iD4 EV and after reading I wanted to try a hybrid. We test drove one with a few more options than I wanted but I liked the car. He throughly explained everything and negotiated on my behalf the down payment i needed plus monthly payments. I have about 3 more payments on my VW but did not ... Read More DealerRater - Apr 30, 2025
Super great buying experience for my CPO Mercedes. I looked online first and asked for a test drive. I was lucky to have Kevin Wang help me. He's knowledgeable and has a no pressure attitude. He is just what i needed to find the car I wanted. Thank you Kevin!
This dealership is pretty efficient. I have always had good service through out the years
Came in with family to return their lease and help them with the process. To be clear, we had an absolutely fantastic experience here. Let’s start with some history and establish the historically bad here for context:
We came in for a lease return following a pretty poor experience with our first gen GLB. It was riddled with small electronics and misc issues within the first 100 miles. No that’s not a typo, borderline lemon it was that bad. We barely drove it 100 ish miles and already had noises and what might as well been a Christmas tree on ... Read More DealerRater - Apr 22, 2025
Came in with family to return their lease and help them with the process. To be clear, we had an absolutely fantastic experience here. Let's start with some history and establish the historically bad here for context: We came in for a lease return following a pretty poor experience with our first gen GLB. It was riddled with small electronics and misc issues within the first 100 miles. No that's not a typo, borderline lemon it was that bad. We barely drove it 100 ish miles and already had noises and what might as well been a Christmas tree on ... Read More Yelp - Apr 21, 2025
Came in with family to return their lease and help them with the process. To be clear, we had an absolutely fantastic experience here. Let’s start with some history and establish the historically bad here for context:
We came in for a lease return following a pretty poor experience with our first gen GLB. It was riddled with small electronics and misc issues within the first 100 miles. No that’s not a typo, borderline lemon it was that bad. We barely drove it 100 ish miles and already had noises and what might as well been a Christmas tree on ... Read More Google - Apr 21, 2025
I come service my car here. Tyler Hiller is the best service guy here. I will not go any where else. They treat me with respect and are meticulous. My car is in great hands.
Great customer service! Sam & Bo found me the car I want and made the buying process easy & fast! Bo even delivered the car to me which was so convenient since I am not nearby the dealership. Thanks guys!
Great customer service! Sam & Bo found me the car I want and made the buying process easy & fast! Bo even delivered the car to me which was so convenient since I am not nearby the dealership. Thanks guys!
Excellent service from start to finish. Thank you Andy Rudy Perales ....
I highly recommend Mercedes Benz of Arcadia. Kevin Wang was so genuine and helpful that he would focus on what customer's need instead of just trying to sell. He was very patient on getting us a vehicle that we liked with the best deal. We would not be able get this done without him. We will definitely go back again.
On March 31st, 2025, I went to this dealership to test drive a car and hopefully trade in my car and buy a car. We were there all of an hour and they did not even negotiate or give me a good price on my trade in. They gave me one offer only with an inflated apr and a deflated price for my trade in, so we left. Krystal was no help at all!!! So then on April 5 we went to Mercedes Benz of South Bay in Torrance and they treated us like royalty. They gave us a great trade in ... Read More DealerRater - Apr 16, 2025
I recently purchased a 2025 Mercedes-Benz GLC, and I couldn’t be happier with the experience—thanks to Kevin Wang! From the moment I stepped into the dealership, Kevin was professional, knowledgeable, and incredibly helpful. He patiently answered all my questions, walked me through every detail of the vehicle, and made sure I felt confident and comfortable throughout the entire process.
Kevin went above and beyond to help me find the exact GLC I wanted—white exterior, black interior, with all the features I was looking for, including the panoramic sunroof and auto-parking. He worked hard to get me a great ... Read More Google - Apr 16, 2025
Went To Mercedez Arcadia and Kevin Wang was the best. He understood our family and the needs of our Family. He took care of us and would recommend all my family and friends to him.
Our experience working with Mercedes Benz of Arcadia was great! We purchased a pre-owned Lexus and were treated just as if we bought a new Mercedes. They completed a multi point 150+ inspection of the car, it was cleaned immaculately and they performed an oil change. We worked with Kevin and I would highly recommend working with him.
Our sales consultant Kevin Wang was amazing. He made an amazing deal with us was was really easy to work with.I really recommend going to him when thinking about getting a mercedes.
Bought my wife GLS450 from them and it's a awesome truck and the service was great
Great dealership and had the opportunity to meet/talk with Roberto Boratto several times. He is very professional, informative and attentive. I appreciated most was the neutral, factual information void of pressure sales tactics that is so apparent and annoying with other salespeople. Thank you Roberto Boratto!!
Kevin Wang made the entire experience of purchasing my GLC300 truly exceptional! His in-depth knowledge, patience, and attentiveness shone through as he guided me seamlessly through each step. With professionalism and a genuine passion for helping me find the perfect car, Kevin transformed what could have been a stressful process into an enjoyable and effortless one. His friendly demeanor and expertise set him apart as one of the best salespeople I've ever had the pleasure of working with. I also want to extend my gratitude to Kevin’s manager, William, whose leadership and support were evident throughout the process. ... Read More Google - Apr 9, 2025
My husband and I just purchased our new car and had a wonderful experience at Mercedes Benz of Arcadia. We worked with Kevin Wang and he was super friendly and easy to work with. He didn't make us feel pressured at all. We are very happy with our new car! Go see Kevin Wang if you are in the market for a new or used car. You won't be disappointed.
Great facility , professional and knowledgeable staff and first class customer service! I would highly recommend MB Arcadia if you are looking for Mercedes Benz.
Mercedes-Benz of Arcadia was my first choice when I started looking for a new car, and I'm glad I went there. I was fortunate to work with Roberto Boratto as my sales consultant—he was knowledgeable, patient, polite, and provided excellent customer service. The rest of the team: Celina, the finance manager, and David, who helped me to set up the app, were also extremely helpful and patient throughout the entire purchasing process. Thank you all for the great service!
The dealership has good variety and good customer service. The dealer Kevin Wang helped me out with testing out different models and find me good deal!
Kevin Wang made the experience the best. He was really accommodating, he put a lot of effort into negotiating the best price for us and gave us frank guidance all along the way. I'm very happy I picked this dealership--great service!
I was pretty set on buying the car but not sure if Arcadia Rusnak will be the right place for me, I had so far experience only with West Covina location where I bought my previous MB. Hands down Arcadia is the place you want to get your MB and if you have ability to ask for Roberto please do. Because of Roberto, his polite, knowledgeable approach, patience and advice driven by genuine interest of trying to match the best vehicle to customer needs, I bought the car the same day I walked into this dealership. I felt like I ... Read More DealerRater - Apr 1, 2025
Alex was amazing!
I have been to several dealerships to find my first car after college and I find the best deal here with great help from Kevin Wang. He let us test drive several cars until we find our favorite and find us the best deal! He also give very sincere advice and give me plenty of time, did not pressure at all like a lot of dealers do. I'm super happy that I came here. Great service!
Kevin Wong's service is professional and friendly and meets my needs and saves time.
I had a wonderful purchase experience at the Arcadia Mercedes Benz dealership. Everyone was extremely helpful and made the entire process effortless. An extra big thanks to Dilan, he was my amazing sales associate who made the buying process incredibly enjoyable!
Hands-down one of the best car-buying experiences I’ve ever had. Roberto was not only professional, but incredibly patient, transparent, and genuinely invested in helping me find the perfect car for my needs.
I came in with a very specific set of requests—and Roberto went above and beyond to make it all happen. He walked me through every detail of the lease, answered all my questions with zero pressure, and helped me lock in a deal that I truly feel great about.
William, who’s been helping my family since I was a kid, also made sure I was ... Read More DealerRater - Mar 24, 2025
The entire staff was very helpful throughout the process from the general manager to our sales representative Oscar Valencia. There was no pressure and they were extremely helpful in finding the car we wanted.
The easiest signing, they were personable, friendly and not just because of my car purchase
John Blackledge was a pleasure to work with and I highly recommend him and Rusnak Mercedes Benz. The car buying process with quick, easy, and efficient. John was attentive and patient. Ted in finance made the paperwork a breeze. An A+ experience all-around.
The main reason I want to give a five star rating is because of the salesman Roberto who sold me my car. Roberto was very professional, courteous and extremely helpful. It’s usually very hard for me to buy a car you spend most of the day but overall, I feel good about the purchase. Thank you to all who helped us buy the car especially Roberto.
Oscar was awesome, excellent customer service. That’s the most important for me, great service.
You just ask for it then Mr. Harry and Mr. Ted will give the answers!
Excellent service! First off and foremost thank you to the service manager Mike for all your help! Mike truly went above and beyond! Big shout out to all in sales who assisted especially Shaun Duron! You all are amazing and I am forever grateful! Arcadia Mercedes will always be my go to for all service and sales. Glendale Mercedes should definitely take notes and perhaps an etiquette session from Arcadia Mercedes! Again, thank you Mike and Shaun! You all are amazing!
They were very helpful & high costumer service They try they best way to find to help me with finaance
Amazing experience, Greate service very knowledgeable staff would recommend this place to anyone, Friendly staff
Amazing experience. Mark S went above and beyond during the purchase process. Very knowledgeable and helpful. Really took care of us during the purchase process and gave us a great experience.
Since 2010, I've leased over 15 Mercedes vehicles, primarily from one sales person. Given the relationship we had cultivated, I was able to special order a variety of vehicles and even get his only allocation for unique cars. So upon his retirement, I was concerned that I would have to start from scratch as I've never had much success with local San Diego dealers nor those in OC. Fortunately, he strongly recommended that I contact John Blackledge as my wife desired one of the first G580s.
I reached out to John in June, one year before my wife's ... Read More DealerRater - Feb 28, 2025
Mike Marsh, Scott and Stacy are the absolute best. Amazing service and best prices. Always a pleasure to work with. They go above and beyond, and make the experience truly special.
Very pleased with the whole purchase experience . Perfect Auto and the perfect price. So glad we went there after going elsewhere.
I had an excellent experience with Krystal at Mercedes Benz of Arcadia. She was very knowledgeable and professional. Krystal took very good care of me. I would recommend this dealership to anyone in the market for a new Mercedes.
Everyone was very professional and worked quickly to help us close our purchase. Katrin was very responsive to our needs and communication was very efficient. Even when we experienced an issue afterwards, she worked quickly to resolve the matter and make it easy for us. Thank you Mercedes of Arcadia!
If you’re buying a benz and close to Arcadia go and look for Katrin. She’s knowledgeable, nice and kind, and very helpful.
Kat was extremely helpful with a very complex transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Mercedes of Arcadia in the future.
The staff are attentive and courteous. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer.
It was one of the worst experiences I ever had buying a car. I was told the sales associate was new, but her listening skills, problem solving skills, organization and ability to convey information were beyond acceptable. This made for a very frustrating experience. Even the interaction among staff was subpar, which made me feel extremely uncomfortable.
Joseph was awesome - the car however is NOT; less than 4 weeks, already has axel and major mechanical issue. We paid $175,000 for a car that has issues already! UNBELIEVABLE!!!!!!!!!!!
Every person I dealt with was very knowledgeable and professional. The showroom is so elegant and beautiful.
Looking for a reputable used car for my Mom, Kevin Wang says he knows how important family is and showed us very good treatment. We are glad we met him here. This dealership has good employees.
We had an excellent experience leasing a vehicle from this dealership. The staff was professional and helpful. We worked with Alexander Xu, who went above and beyond to assist us. His expertise and friendly demeanor made the entire experience smooth and enjoyable. If we are in the market for another vehicle in the future, we would not hesitate to work with Alexander again. Highly recommended!
I worked with Bo who made the experience super easy and seamless. He really went above and beyond. Would highly recommend!
I had been looking for a Mercedes SLK for my wife, across the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, and a good price- I knew it would be a task and take time to find. Finally I found one at Mercedes Of Arcadia, down by Los Angeles, California, which had just come in the market when I found it. I called as soon as i found the listing and spoke with Katrin Bassenger, who ended up being my sales women for ... Read More DealerRater - Dec 19, 2024
Great experience!!! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!!
The best dealership !!!! Service is over the top- they’ll find you what you want, make a fair deal, and treat you like family !
