Customer Testimonials

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DealerRater Feb 12, 2025

I had an excellent experience with Krystal at Mercedes Benz of Arcadia. She was very knowledgeable and professional. Krystal took very good care of me. I would recommend this dealership to anyone in the market for a new Mercedes.

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DealerRater Feb 8, 2025

Everyone was very professional and worked quickly to help us close our purchase. Katrin was very responsive to our needs and communication was very efficient. Even when we experienced an issue afterwards, she worked quickly to resolve the matter and make it easy for us. Thank you Mercedes of Arcadia!

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DealerRater Feb 4, 2025

If you’re buying a benz and close to Arcadia go and look for Katrin. She’s knowledgeable, nice and kind, and very helpful.

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DealerRater Jan 30, 2025

Kat was extremely helpful with a very complex transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Mercedes of Arcadia in the future.

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DealerRater Jan 29, 2025

The staff are attentive and courteous. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer.

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DealerRater Jan 14, 2025

Joseph was awesome - the car however is NOT; less than 4 weeks, already has axel and major mechanical issue. We paid $175,000 for a car that has issues already! UNBELIEVABLE!!!!!!!!!!!

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DealerRater Jan 4, 2025

Every person I dealt with was very knowledgeable and professional. The showroom is so elegant and beautiful.

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DealerRater Jan 3, 2025

Looking for a reputable used car for my Mom, Kevin Wang says he knows how important family is and showed us very good treatment. We are glad we met him here. This dealership has good employees.

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DealerRater Dec 30, 2024

We had an excellent experience leasing a vehicle from this dealership. The staff was professional and helpful. We worked with Alexander Xu, who went above and beyond to assist us. His expertise and friendly demeanor made the entire experience smooth and enjoyable. If we are in the market for another vehicle in the future, we would not hesitate to work with Alexander again. Highly recommended!

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DealerRater Dec 28, 2024

I worked with Bo who made the experience super easy and seamless. He really went above and beyond. Would highly recommend!

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DealerRater Dec 19, 2024

I had been looking for a Mercedes SLK for my wife, across the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, and a good price- I knew it would be a task and take time to find. Finally I found one at Mercedes Of Arcadia, down by Los Angeles, California, which had just come in the market when I found it. I called as soon as i found the listing and spoke with Katrin Bassenger, who ended up being my sales women for ...

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DealerRater Dec 17, 2024

Great experience!!! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!!

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DealerRater Dec 12, 2024

The best dealership !!!! Service is over the top- they’ll find you what you want, make a fair deal, and treat you like family !

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DealerRater Dec 7, 2024

We are happy we chose Rusnak to purchase our hybrid Mercedes due to Rashad’s calmness and efficiency. Nailah explained the technology after the transaction thoroughly and patiently. Harry guided us through the financial process and answered all of our questions to our satisfaction.

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DealerRater Dec 5, 2024

All the service people are fantastic very polite and Very knowledgeable Phil service manager is fantastic

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DealerRater Nov 28, 2024

I was in touch with Mark Stueber from internet sales. He was very responsive and when we met him at the dealer he brought the car out to us, let us test drive it and was helpful throughout the entire process. We really felt like he had our best interest in mind. We are very happy with our purchase and our interactions with Mark. Celina in financing was great as well!

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DealerRater Nov 24, 2024

Very good service and professional customer service very friendly and helpful customer care the sales man was able to assist me in the best possible ways

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DealerRater Nov 21, 2024

Exceptional Experience with Katrin Bassenger at Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me with a warm smile and a wealth of knowledge about the vehicles. Katrin took the time to understand my needs, providing insightful recommendations without any pressure, making the process enjoyable. She also guided me through financing options with transparency and care. I highly recommend Katrin Bassenger for anyone in the market for a luxury vehicle. Thank you for making my car-buying journey so memorable!

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DealerRater Nov 9, 2024

Over the past 8 years, Denise Justice has helped me with 3 Mercedes CLA’s. Denise is not only a wonderful person, but is knowledgeable, straightforward, and has excellent follow through. I trust her! Trust is huge! The service department is fantastic! Ophelia has been extremely helpful and professional!

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DealerRater Nov 7, 2024

The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a Mercedes Benz, this is the dealership you should visit. Ask William Ho and Scott for help. Thanks again, Rusnak Arcadia.

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DealerRater Nov 1, 2024

Our salesman Sean was super nice. Got us the car of my dream and a great deal. 5 star.

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DealerRater Oct 30, 2024

Forgot to also mention Celina Currier finance manager very thorough and professional and explaining all the options for buying or leasing a car highway recommend

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DealerRater Oct 29, 2024

I've been looking for a new Mercedes for over a year and have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz of Arcadia and a salesperson named John Blackledge sent me a text. John was extremely knowledgeable and willing to answer questions and help point me in a right direction I cannot tell you how incredibly satisfied I am with this experience. John so informative he was willing to work with me to get me in the right car and help ...

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DealerRater Oct 28, 2024

This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia.

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DealerRater Oct 28, 2024

Superb customer service and great selection of vehicles. Sales staff are always willing to show inventory not listed on website.

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DealerRater Oct 24, 2024

Guys, if you’re looking for a great service advisor for you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer. Reason 2: Very professional, with lots knowledge on MBZ. Reasons 3: Save money for customers. Do extras for customers. Reasons 4: Return calls promptly and courteous. Reason 5: A honest person. Work with Integrity.

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DealerRater Oct 16, 2024

Great Service great people. Scott helped me out with my needs. I really appreciated the great jobs he did.

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DealerRater Oct 12, 2024

John Blackledge was my salesperson he was great in every aspect of getting the car that I wanted. He did a very good job for me and would do the same for anyone else that needs a new car. I enjoyed working with him. I am now enjoying my new car EQB 300 2024 it's a beautiful SUV. Thank you John for you help in finding a great suv.

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DealerRater Oct 12, 2024

Very great salesman David and his team to get my new car Dealer Ship Beautiful

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DealerRater Oct 10, 2024

Awesome they’re very professional, very patient and willing to work with the customers needs.

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DealerRater Oct 2, 2024

Thank you Katrin for your sincerity. You found me a great car deal and worked with me all the way through the purchasing process. This was the perfect birthday gift.

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DealerRater Sep 29, 2024

Purchase a pre-owned Lexus outstanding service from start to finish Thank you Charlotte and Harry This was a surprise for me teen son they definitely made his day

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DealerRater Sep 25, 2024

I experienced the most fabulous customer service at Rusnak. It was so worth the hour+ drive to buy my first Mercedes from Billy T. He’s professional, kind and gives his undivided attention. David Y was fantastic at explaining all of the great features of my GLC. I couldn’t be happier with my purchase and experience. Highly recommend Billy and this dealership.

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DealerRater Sep 17, 2024

From the moment I stepped into the dealership, I was struck by the attention to detail in the design and layout of Mercedes-Benz of Arcadia. The interior exudes an air of sophistication and modern luxury, perfectly reflecting the premium quality of the Mercedes-Benz brand. The showroom’s clean lines, tasteful décor, and well-organized space made it clear that this dealership places a high value on creating an environment that is both inviting and professional. The overall ambiance enhanced the purchasing experience, setting the tone for what I knew would be a top-tier interaction.

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DealerRater Sep 15, 2024

Clean, spacious showroom, convenience location, more car to choose from, good parking lot for customers…

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DealerRater Sep 14, 2024

Friendly, highly service oriented, professional, Made buying the car easy and a pleasure. My husband & I had Katrin Bassenger helping us. Her attention to detail & assisting us with finding the right auto was great. Very appreciative of all that she did for us. Everyone we met with seemed to just go over & above to help us. Love my new 2025 GLC 300, & so glad I walked in to Rusnak Mercedes in Arcadia.

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DealerRater Sep 11, 2024

Mark our sales rep went above & beyond to provide excellent service. Very knowledgeable about the car I purchased was able to assert questions about the EQB

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DealerRater Sep 10, 2024

Soliman was attentive, knowledgeable. Harry in finance was great. Really detailed and covered all questions we had.

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DealerRater Sep 1, 2024

From front desk to service everyone is great and very helpful and go out of the way to help me w my new car took time to fix two things for me and show me how while I made a appt. Going back NXT week for my oil service Mr. Rusnak (my sis Mayfield great friends w Liz god bless her) you have a great team over in Arcadia!!

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DealerRater Aug 6, 2024

The salesman, Mark Stuber is very friendly and straightforward. He gave a very precise description of the car and pricing with good explanation. Not changing his word! That is very important! He gained my trust very quickly. He has an excellent treatment to the customers. I am very happy with him and will give more business to him. James

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DealerRater Aug 6, 2024

This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The General Manager is very personable and accommodating. I would return and buy again.

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DealerRater Jul 25, 2024

People are knowledgeable and friendly. Lots of cars to choose from. Katrin was especially helpful

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DealerRater Jul 21, 2024

professional, courteous, and prompt service! excellent track record for years and will continue preferring Rusnak Arcadia!

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DealerRater Jul 18, 2024

Best experience ever buying a car! Beautiful dealership! Kevin Wang, our salesman, was amazing! Very knowledgeable, friendly and helpful! Can’t say enough about him! We definitely would recommend him and Rusnak to all of our friends and family! Just so happy with our overall experience there!

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DealerRater Jul 18, 2024

Very nice place on all aspects, nice building, nice selection of cars, and nice people.

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Google Jun 15, 2024

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Google Jun 10, 2024

My Fiancé and I were shopping around to get me a new car. I loved my previous Audi and was shopping around between Audi and Mercedes. When we got to Mercedes in Arcadia we were really pleased with how kind everyone was. I guess we were sort of expecting to be pushed around into getting a car, but it was a relaxing experience. We had the pleasure of working with Jay Cao who showed us the GLC 300 I was wanting and gave us the space to consider our options. In the end, we came back and moved forward with the ...

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DealerRater Jun 9, 2024

We have been working the Scott many years. He is always great. Very patient and excellent customer services.

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Google Jun 8, 2024

Made the drive up from San Diego since it was the only dealer with the car we wanted. They were very easy to work with over the phone. Most of the paperwork was handled ahead of time. Car was ready when we got there.

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DealerRater Jun 1, 2024

Katrin Bassenger is who you need to deal with. I was purchasing from out of state, and she went above and beyond to make me comfortable and help make the process very smooth. She was available 24/7 to chat and answer any questions. Could not have done this without her!

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DealerRater May 30, 2024

Exemplary customer service, professional sales and finance staff. Exceeded all expectations and delivered as promised

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Google May 26, 2024

A great experience at Mercedes Benz Arcadia. Ryan Li was super professional, knowledgeable, patient, and great to work with. Can’t wait for the new car! 😊

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Google May 26, 2024

Mercedes-Benz of Arcadia has always been great to work with.

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Google May 23, 2024

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Google May 21, 2024

Excellent service, very respectful staff. Props to Harry and Jay for helping me lease a new car. The team is very respectful, attentive, well informed about the vehicles. Pristine interior, lounge with a nice coffee maker. highly recommend if you were considering coming for a vehicle or even making this your service destination.

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Google May 21, 2024

The best experience we have had at a Mercedes dealerships was in the market to get a car and went and talk to Amish five dealerships till we, my family and I came to Arcadia. Brian was lovely to talk to very helpful and extremely engage with his customers and eager to assist. A not hassle no gimmick And or games on the deals either. You will not be disappointed. I am getting my Mbnz no where else from now on .

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Google May 21, 2024

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DealerRater May 19, 2024

Bruce Chang was very helpful and did an excellent job in processing my new lease.

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Google May 17, 2024

Very patient to help us answer all kinds of questions, great car buying experience. I will recommend it to my friends.

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Google May 15, 2024

thax jose at parts

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DealerRater May 14, 2024

Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town

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DealerRater May 14, 2024

Great Customer service by Scott/Stacy @ Mercedes Benz Arcadia. The purchase transaction/financing was a good experience. I would recommend to friends/family.

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Google May 14, 2024

I recently went into Mercedes-Benz of Arcadia to view a used Hyundai Santa Fe that was posted on the internet at the dealership in Arcadia. I was contacted immediately about my interest by Scott & made an appointment to see the vehicle. Great Customer Service by Scott/Stacy. I bought the vehicle and was very happy about the transaction & financing. Mind you I traveled over 60 miles because I knew that the dealership was very reputable. All in all great experience!!

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DealerRater May 14, 2024

I recently leased a EQB 350 from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. He also secured a great deal for me. I'll definitely recommend him to friends and will be a return customer!

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Google May 14, 2024

I recently leased a EQB 350 from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. He also secured a great deal for me. I'll definitely recommend him to friends and will be a return customer!

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Google May 14, 2024

We recently leased a car from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. I'll definitely recommend him to friends and will be a return customer myself!

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Google May 12, 2024

My car was recalled to the Mecedes Centre to add a valve in the spare Tyre area to prevent water from entering the gas tank and they overhaul the car for adding engine oil etc

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Google May 10, 2024

We had an excellent experience at the MERCEDES BENZ OF ARCADIA. Mr. Bo assisted us with finding and purchasing our beautiful vehicle! Everyone there is friendly and professional. Thank you so much Mr. Bo. We highly recommend Rusnak Mercedes Benz of Arcadia ♥️

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Google May 10, 2024

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Google May 10, 2024

Stacy was excellent, we were in and out.

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DealerRater May 9, 2024

Scott and Stacey were very easy to work with. Straight forward and knowledgeable. Finance manager, not so much.

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Google May 7, 2024

Great team to deal with.

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DealerRater May 5, 2024

Had an excellent experience at Mercedes of Arcadia.where I was able to purchase a pristine Porsche Cayenne S which was a trade-in and is a joy to drive. Received exceptional personal service from salespersons Stacey and Scott who made the transaction very easy and at a price which was haggle free and attractive. Kevin delivered the car which was nicely detailed to my home which was an hours drive away in a very professional manner. I have no hesitation in recommending this dealership and the aforementioned persons if you are seeking a top quality car and personal service.

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DealerRater May 4, 2024

Just bought my GLC from Katrin! She went above and beyond to get me the model I want. From the first time we met she patiently showed us the cars and test drove with us. Since my model was in transit and I needed to get a new car badly, she sourced it and made it happen for me! We stayed late to make sure it was detailed well and ready for me. Then she gave me quick tips on how to drive my new car. Look for Katrin if you’re ready to get your new car. I highly ...

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Google May 4, 2024

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Google May 3, 2024

I had a great experience with Mercedes Benz of Arcadia. Rhong was my salesperson and he was excellent as a sales professional by being very knowledgeable and honest. Rhong did his best and gave me a deal that was quite satisfying. I was also impressed with the finance manager at Arcadia Mercedes Benz in being very efficient. Overall I highly recommend Mercedes Benz of Arcadia to anyone who is planning to buy or lease a Mercedes Benz.

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DealerRater May 3, 2024

Have been a loyal customer for over 15 years and Rusnak sales and service associates have always delivered excellent service. Always a positive experience dealing with them.

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Google May 2, 2024

My experience was fantastic. I bought my dream car, and am incredibly excited. But, while I did a fair amount of research, I had some thoughts about a few different models and questions. It is, after all, a large, consequential purchase. Rong was the sales consultant I was lucky enough to get. I was able to establish a great rapport with him quickly. Once he got a sense of me and what was important to me, he answered my questions in meaningful ways, which allowed me to very confidently make my choice. He was never pushy. Only respectful. He also ...

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Google May 2, 2024

I completed an out of state purchase here on a 2019 e450 wagon and it was great. Scott helped me through the entire process, and it went as smooth as I could have imagined. Stacey also helped me the few times Scott was busy or out of office. I flew out the second it became available, looked at the car, purchased it (if you're out of state you need to pay upfront, not lease), went through the paperwork, and flew home. It still needed to complete CPO certification (including new tires) before shipping out, and Scott stayed in touch with ...

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Google May 2, 2024

Definitely ask for Kevin W! He helped me with my lease pickup and he was a joy to work with. He is very knowledgeable about electric vehicles and showed me everything I needed to know. He also helped me set up all my digital accounts and phone apps. Will definitely be coming back!

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Google Apr 30, 2024

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Google Apr 27, 2024

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Google Apr 26, 2024

I recently had the pleasure of purchasing a vehicle from Mercedes Arcadia, and I must commend Kevin Wang for his outstanding service. From the moment I stepped into the dealership, Kevin made me feel welcome and valued. His deep knowledge of the Mercedes lineup was evident as he expertly guided me through the features and benefits of various models, helping me make an informed decision tailored to my needs. Kevin was patient, understanding, and not once did I feel pressured. He answered all my questions with clarity and went above and beyond to ensure the purchasing process was smooth and ...

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Google Apr 25, 2024

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Google Apr 20, 2024

Excellent sales woman. The person who went Through the car features and finance manager

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DealerRater Apr 19, 2024

Katrin Bassenger was very easy to work with. She listened carefully to our needs in search of the new vehicle... then gave us recommendations and options with explaining all the cons and pros of the vehicles. Overall a very pleasant, knowledgable, and thorough person to work with. This was a easy process! I will HIGHLY recommend her to my friends and relatives if they are in the market for Mercedes. I'm a very satisfied customer.

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Google Apr 18, 2024

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DealerRater Apr 16, 2024

Well it starts off with our salesperson Kathleen. This is the only way we would have purchased the car. She helped us pick the right car and hand held the process right to the end. Finance was great.

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Google Apr 14, 2024

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DealerRater Apr 11, 2024

Great showroom with plenty of selection of car and EV. Friendly sales and services ce personnel.

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Google Apr 11, 2024

Great cars and EV selection. Friendly sales and service personnel. The showroom is recently upgraded, very good car shopping experience.

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Google Apr 10, 2024

The sales rep Stacy was excellent. The customer service was superb and finance and have you have a wonderful team.

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Google Apr 9, 2024

Took my car to get serviced and my service advisor Perry Roeder was great! He kept me updated and made sure get me out quickly! Was greatly satisfied with the the customer service

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Google Apr 3, 2024

Purchased a new Sprinter van through Rodney. Great hassle-free purchase experience overall. Rodney was extremely helpful and great to work with.

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DealerRater Mar 31, 2024

Ease of doing business. No hard sell. Product knowledge. Patient in explaining vehicle. Listens to what options customer wants. Finance person friendly snd not pushy. Ryan was a super salesman. Very professional and respectful. Accommodating to our wsnts

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DealerRater Mar 30, 2024

No pressure sales. Ryan and Billy both answer all questions. This is the first time i purchased a car without feeling pressured. Would recommend this dealership

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Google Mar 30, 2024

Ryan did very good job for me. He is super professional and recommended the car perfectly matches our need!

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Google Mar 28, 2024

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Google Mar 25, 2024

Very professional, friendly and helpful. Very happy with my new car thank you Bruce and Billy I really appreciate you 😊

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Google Mar 23, 2024

We spent the day going to a few different dealerships, and it is clear that customer service has definitely declined at most places, especially after 2020. Our experience at Arcadia’s Mercedes was wonderful and way exceeded our low expectations due to our dealings earlier in the day. Jack and Greg went over and beyond to help us find our perfect car. Not only great customer service, but genuine care in getting to know their clients. Even after our purchase, they followed up to make sure everything was going smoothly. The lot is expansive which means great inventory, and the dealership ...


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