Customer Testimonials

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DealerRater Jul 21, 2024

professional, courteous, and prompt service! excellent track record for years and will continue preferring Rusnak Arcadia!

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DealerRater Jul 18, 2024

Best experience ever buying a car! Beautiful dealership! Kevin Wang, our salesman, was amazing! Very knowledgeable, friendly and helpful! Can’t say enough about him! We definitely would recommend him and Rusnak to all of our friends and family! Just so happy with our overall experience there!

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DealerRater Jul 18, 2024

Very nice place on all aspects, nice building, nice selection of cars, and nice people.

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Google Jun 15, 2024

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Google Jun 10, 2024

My Fiancé and I were shopping around to get me a new car. I loved my previous Audi and was shopping around between Audi and Mercedes. When we got to Mercedes in Arcadia we were really pleased with how kind everyone was. I guess we were sort of expecting to be pushed around into getting a car, but it was a relaxing experience. We had the pleasure of working with Jay Cao who showed us the GLC 300 I was wanting and gave us the space to consider our options. In the end, we came back and moved forward with the ...

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DealerRater Jun 9, 2024

We have been working the Scott many years. He is always great. Very patient and excellent customer services.

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Google Jun 8, 2024

Made the drive up from San Diego since it was the only dealer with the car we wanted. They were very easy to work with over the phone. Most of the paperwork was handled ahead of time. Car was ready when we got there.

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DealerRater Jun 1, 2024

Katrin Bassenger is who you need to deal with. I was purchasing from out of state, and she went above and beyond to make me comfortable and help make the process very smooth. She was available 24/7 to chat and answer any questions. Could not have done this without her!

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DealerRater May 30, 2024

Exemplary customer service, professional sales and finance staff. Exceeded all expectations and delivered as promised

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Google May 26, 2024

A great experience at Mercedes Benz Arcadia. Ryan Li was super professional, knowledgeable, patient, and great to work with. Can’t wait for the new car! 😊

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Google May 26, 2024

Mercedes-Benz of Arcadia has always been great to work with.

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Google May 23, 2024

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Google May 21, 2024

Excellent service, very respectful staff. Props to Harry and Jay for helping me lease a new car. The team is very respectful, attentive, well informed about the vehicles. Pristine interior, lounge with a nice coffee maker. highly recommend if you were considering coming for a vehicle or even making this your service destination.

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Google May 21, 2024

The best experience we have had at a Mercedes dealerships was in the market to get a car and went and talk to Amish five dealerships till we, my family and I came to Arcadia. Brian was lovely to talk to very helpful and extremely engage with his customers and eager to assist. A not hassle no gimmick And or games on the deals either. You will not be disappointed. I am getting my Mbnz no where else from now on .

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Google May 21, 2024

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DealerRater May 19, 2024

Bruce Chang was very helpful and did an excellent job in processing my new lease.

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Google May 17, 2024

Very patient to help us answer all kinds of questions, great car buying experience. I will recommend it to my friends.

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Google May 15, 2024

thax jose at parts

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DealerRater May 14, 2024

Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town

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DealerRater May 14, 2024

Great Customer service by Scott/Stacy @ Mercedes Benz Arcadia. The purchase transaction/financing was a good experience. I would recommend to friends/family.

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Google May 14, 2024

I recently went into Mercedes-Benz of Arcadia to view a used Hyundai Santa Fe that was posted on the internet at the dealership in Arcadia. I was contacted immediately about my interest by Scott & made an appointment to see the vehicle. Great Customer Service by Scott/Stacy. I bought the vehicle and was very happy about the transaction & financing. Mind you I traveled over 60 miles because I knew that the dealership was very reputable. All in all great experience!!

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DealerRater May 14, 2024

I recently leased a EQB 350 from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. He also secured a great deal for me. I'll definitely recommend him to friends and will be a return customer!

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Google May 14, 2024

I recently leased a EQB 350 from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. He also secured a great deal for me. I'll definitely recommend him to friends and will be a return customer!

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Google May 14, 2024

We recently leased a car from the Benz dealer in Arcadia, CA, and had the pleasure of working with Kevin Wang. Kevin was not only incredibly friendly and helpful but also very professional and experienced. He was thoughtful throughout the entire process, ensuring everything went smoothly. I'll definitely recommend him to friends and will be a return customer myself!

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Google May 12, 2024

My car was recalled to the Mecedes Centre to add a valve in the spare Tyre area to prevent water from entering the gas tank and they overhaul the car for adding engine oil etc

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Google May 10, 2024

We had an excellent experience at the MERCEDES BENZ OF ARCADIA. Mr. Bo assisted us with finding and purchasing our beautiful vehicle! Everyone there is friendly and professional. Thank you so much Mr. Bo. We highly recommend Rusnak Mercedes Benz of Arcadia ♥️

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Google May 10, 2024

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Google May 10, 2024

Stacy was excellent, we were in and out.

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DealerRater May 9, 2024

Scott and Stacey were very easy to work with. Straight forward and knowledgeable. Finance manager, not so much.

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Google May 7, 2024

Great team to deal with.

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DealerRater May 5, 2024

Had an excellent experience at Mercedes of Arcadia.where I was able to purchase a pristine Porsche Cayenne S which was a trade-in and is a joy to drive. Received exceptional personal service from salespersons Stacey and Scott who made the transaction very easy and at a price which was haggle free and attractive. Kevin delivered the car which was nicely detailed to my home which was an hours drive away in a very professional manner. I have no hesitation in recommending this dealership and the aforementioned persons if you are seeking a top quality car and personal service.

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DealerRater May 4, 2024

Just bought my GLC from Katrin! She went above and beyond to get me the model I want. From the first time we met she patiently showed us the cars and test drove with us. Since my model was in transit and I needed to get a new car badly, she sourced it and made it happen for me! We stayed late to make sure it was detailed well and ready for me. Then she gave me quick tips on how to drive my new car. Look for Katrin if you’re ready to get your new car. I highly ...

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Google May 4, 2024

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Google May 3, 2024

I had a great experience with Mercedes Benz of Arcadia. Rhong was my salesperson and he was excellent as a sales professional by being very knowledgeable and honest. Rhong did his best and gave me a deal that was quite satisfying. I was also impressed with the finance manager at Arcadia Mercedes Benz in being very efficient. Overall I highly recommend Mercedes Benz of Arcadia to anyone who is planning to buy or lease a Mercedes Benz.

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DealerRater May 3, 2024

Have been a loyal customer for over 15 years and Rusnak sales and service associates have always delivered excellent service. Always a positive experience dealing with them.

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Google May 2, 2024

My experience was fantastic. I bought my dream car, and am incredibly excited. But, while I did a fair amount of research, I had some thoughts about a few different models and questions. It is, after all, a large, consequential purchase. Rong was the sales consultant I was lucky enough to get. I was able to establish a great rapport with him quickly. Once he got a sense of me and what was important to me, he answered my questions in meaningful ways, which allowed me to very confidently make my choice. He was never pushy. Only respectful. He also ...

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Google May 2, 2024

I completed an out of state purchase here on a 2019 e450 wagon and it was great. Scott helped me through the entire process, and it went as smooth as I could have imagined. Stacey also helped me the few times Scott was busy or out of office. I flew out the second it became available, looked at the car, purchased it (if you're out of state you need to pay upfront, not lease), went through the paperwork, and flew home. It still needed to complete CPO certification (including new tires) before shipping out, and Scott stayed in touch with ...

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Google May 2, 2024

Definitely ask for Kevin W! He helped me with my lease pickup and he was a joy to work with. He is very knowledgeable about electric vehicles and showed me everything I needed to know. He also helped me set up all my digital accounts and phone apps. Will definitely be coming back!

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Google Apr 30, 2024

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Google Apr 27, 2024

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Google Apr 26, 2024

I recently had the pleasure of purchasing a vehicle from Mercedes Arcadia, and I must commend Kevin Wang for his outstanding service. From the moment I stepped into the dealership, Kevin made me feel welcome and valued. His deep knowledge of the Mercedes lineup was evident as he expertly guided me through the features and benefits of various models, helping me make an informed decision tailored to my needs. Kevin was patient, understanding, and not once did I feel pressured. He answered all my questions with clarity and went above and beyond to ensure the purchasing process was smooth and ...

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Google Apr 25, 2024

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Google Apr 20, 2024

Excellent sales woman. The person who went Through the car features and finance manager

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DealerRater Apr 19, 2024

Katrin Bassenger was very easy to work with. She listened carefully to our needs in search of the new vehicle... then gave us recommendations and options with explaining all the cons and pros of the vehicles. Overall a very pleasant, knowledgable, and thorough person to work with. This was a easy process! I will HIGHLY recommend her to my friends and relatives if they are in the market for Mercedes. I'm a very satisfied customer.

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Google Apr 18, 2024

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DealerRater Apr 16, 2024

Well it starts off with our salesperson Kathleen. This is the only way we would have purchased the car. She helped us pick the right car and hand held the process right to the end. Finance was great.

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Google Apr 14, 2024

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DealerRater Apr 11, 2024

Great showroom with plenty of selection of car and EV. Friendly sales and services ce personnel.

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Google Apr 11, 2024

Great cars and EV selection. Friendly sales and service personnel. The showroom is recently upgraded, very good car shopping experience.

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Google Apr 10, 2024

The sales rep Stacy was excellent. The customer service was superb and finance and have you have a wonderful team.

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Google Apr 9, 2024

Took my car to get serviced and my service advisor Perry Roeder was great! He kept me updated and made sure get me out quickly! Was greatly satisfied with the the customer service

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Google Apr 3, 2024

Purchased a new Sprinter van through Rodney. Great hassle-free purchase experience overall. Rodney was extremely helpful and great to work with.

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DealerRater Mar 31, 2024

Ease of doing business. No hard sell. Product knowledge. Patient in explaining vehicle. Listens to what options customer wants. Finance person friendly snd not pushy. Ryan was a super salesman. Very professional and respectful. Accommodating to our wsnts

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DealerRater Mar 30, 2024

No pressure sales. Ryan and Billy both answer all questions. This is the first time i purchased a car without feeling pressured. Would recommend this dealership

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Google Mar 30, 2024

Ryan did very good job for me. He is super professional and recommended the car perfectly matches our need!

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Google Mar 28, 2024

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Google Mar 25, 2024

Very professional, friendly and helpful. Very happy with my new car thank you Bruce and Billy I really appreciate you 😊

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Google Mar 23, 2024

We spent the day going to a few different dealerships, and it is clear that customer service has definitely declined at most places, especially after 2020. Our experience at Arcadia’s Mercedes was wonderful and way exceeded our low expectations due to our dealings earlier in the day. Jack and Greg went over and beyond to help us find our perfect car. Not only great customer service, but genuine care in getting to know their clients. Even after our purchase, they followed up to make sure everything was going smoothly. The lot is expansive which means great inventory, and the dealership ...

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Google Mar 22, 2024

Recently purchased a Mercedes Metris from Mercedes Benz Arcadia, and I couldn't be happier with my experience. Rod Kordani assisted me throughout the process, and his professionalism and knowledge were impressive. The entire transaction was smooth, and I felt well taken care of from start to finish. Highly recommend this dealership and Rod for anyone in search of a quality vehicle and excellent service.

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DealerRater Mar 16, 2024

Very customer friendly and treated like royalty. Katrin Bessinger is very honest and professional and not pushing in the contrary she very patience and understanding. Love her attitude and kindness. Would recommend her to anyone interested in an awesome and honest car buying process. She's simply the best.

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Google Mar 15, 2024

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DealerRater Mar 14, 2024

Amazing customer service excellent job very nice approaching very respectfully professional approving to customer Thank you

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Google Mar 11, 2024

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Google Mar 11, 2024

I had a good experience at this place. Jack is really nice, I recommend everyone to buy or lease car from him.

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Google Mar 9, 2024

Very professional great experience , will definitely refer family and friends

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DealerRater Mar 8, 2024

We worked with Mark Steuber and had a no hassle experience that led to us securing our 6th Mercedes-Benz. The entire team at Rusnak Arcadia was very accommodating and we were able to get our new GLE53 AMG without any issue. The deal was done efficiently and we were in and out of the dealership. Mark went above and beyond and we appreciated his calm approach to the process.

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Google Mar 8, 2024

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DealerRater Mar 6, 2024

Great service....The whole experience was quick , thorough and efficient! Love Rodney and Katrina! Happy Customer:)

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Google Mar 2, 2024

it was a fabulous experience. Knowledgeable sales people who cared and took their time answering every question I had.

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Google Feb 28, 2024

Always a pleasure to work with David Cho! He has made our experience with service amazing and has taken great care of us. We will be back for more services

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Google Feb 27, 2024

Always a pleasant experience at this dealership. A special shout-out to Kevin Wang from the sales team for always being there for customers and coming through with all his promises. Definitely recommend coming in and working with Kevin if you’re interested in getting a new car!

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DealerRater Feb 27, 2024

I always come back to this dealership for all of my car needs because of the amazing care, deals, and service they provide. Denise Justice makes the entire experience as enjoyable as it can be from the moment you walk in. She has a lifetime of experience and is extremely knowledgable, trustworthy, and beyond helpful. I'm always raving about Denise to anyone looking for a car. I can't recommend this dealership enough. Thank you so much!

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DealerRater Feb 23, 2024

Marc Hung is a professional and respectful sales representative. Rusnak has a huge selection of used vehicles and fair prices.

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DealerRater Feb 21, 2024

I recently had to upgrade my car and Briana was very helpful and knowledgeable. She really help me getting a great deal!

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DealerRater Feb 20, 2024

This is my third time buying a car from you and I always love your service you provide.

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DealerRater Feb 20, 2024

Purchased a certified preowned SL-Class that required some detailing prior to delivery. At the time of delivery, we noticed a few areas needed additional work, and MBZ of Arcadia did not hesitate to take the car back to complete the work properly. Not only was the detailing completed correctly, but everyone I worked with did so with genuine friendly professionalism. Thank you MBZ of Arcadia!

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DealerRater Feb 19, 2024

Great buying experience Denise was exceptional process was fairly quick pricing competitive car was prepped and detailed

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DealerRater Feb 19, 2024

Mark Hung was very professional and made our experience an enjoyable one. He was thorough and pleasant to work with.

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Google Feb 16, 2024

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DealerRater Feb 15, 2024

I loved the way Katrin treated me. She is a top noche sales Rep. she explained everything to me from beginning to the end. A professional who delivers. I recommend her if you are looking to buy or lease a MBZ.

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Google Feb 14, 2024

Met Kevin Wang on Sat, he was very easy to work with and delivered on everything he promised. Would definitely recommend him to my friends.

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DealerRater Feb 14, 2024

It was awesome, professional staff, very friendly and very helpful. Thank you very much for amazing customer service. 👌 Much appreciated!

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DealerRater Feb 12, 2024

Great dealership store. Staff was nice. Many different inventory and options. Also been around the neighborhood for many years

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DealerRater Feb 12, 2024

Nice clean place , friendly employees and Sales man Peter, was very helpful & attentive. He sold me 2020 Mercedes E class. Great customer service. Loved the free coffee too.

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Google Feb 10, 2024

Everyone was very nice and professional. They made my car buying experience quick, easy and painless.

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Google Feb 8, 2024

Most pleasant experience I’ve ever had purchasing a car. Stacey was very kind, patient and knowledgeable. I highly recommend this dealership! Thanks again Stacey :)!!

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Google Feb 7, 2024

I trust Rusnak and their products, I’ve had many great experiences with them, this is not the first time I buy a car from them this is my 5rh car and I will always buy their products. The sales people are so professional and the cars are delivered perfect. Trusted name.

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Google Feb 6, 2024

"Buying a car from Mercedes Arcadia dealership was an absolute delight, largely thanks to Stacy. From the moment I stepped onto the lot, Stacy's professionalism and genuine warmth made the entire experience seamless. She listened attentively to my needs and preferences, guiding me through their impressive selection with patience and expertise. Stacy's knowledge of the vehicles, coupled with her transparent communication about pricing and financing options, instilled confidence in my decision-making process. Her dedication to customer satisfaction extended beyond the sale, as she ensured all my questions were answered and even followed up post-purchase to ensure everything ...

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DealerRater Feb 4, 2024

Efficient and friendly service. The sales team tried to accommodate my needs in a way that you can feel they are on your side.

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DealerRater Feb 4, 2024

It’s very nice experience to shopping my next Mercedes Benz vehicle through its nice staff

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DealerRater Feb 4, 2024

Superb experience easy to work with timely transaction will purchase another car from Rusnak again

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DealerRater Feb 1, 2024

Bruce in the Sales dept was very professional and friendly. He answered all our questions via email and text before our visit. Because of this, we did not even go to BMW for the test drive (they did not even reply to our request...). Billy in the Finance dept made signing a present experience as well. He was professional and friendly as well. He explained clearly to the terms and contract.

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Google Jan 31, 2024

Great experience. Scott was patient with us, answered all of our questions, and helped to get us a good deal that worked of our budget. Billy from finance was also very helpful and had the solutions that worked. Also a shout out to David who took us on test drive and walked us through all the features of the vehicle. Overall, they made it easy to get the vehicle we wanted.

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DealerRater Jan 30, 2024

Thank you Katrin for great service You make our dreams come true Highly recommend to anyone who needs any help to look for Katrin. She is amazing

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DealerRater Jan 27, 2024

I had an excellent experience working with Andy Lok at Arcadia Mercedes-Benz. This was my first time purchasing a car of my own, and Andy and the rest of the staff made what can be a very stressful process a seamless one. I'd been searching for a specific vehicle model for weeks and had been to test drive a few other similar models, but after meeting with Andy, I ended up returning to Arcadia Mercedes-Benz because the service was unmatched. At other dealerships, I felt pressured, talked down to, and like I wasn't being met with transparency. Andy, ...

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Google Jan 25, 2024

After weeks of searching and outreach to multiple dealerships, Winnie and Stacy helped me get into my new car. They were friendly, informative and patient. I recommend Mercedes-Benz of Arcadia for making the vehicle maintenance and sales process a pleasurable experience. Excellent client services

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Google Jan 25, 2024

Scott and Stacey did an amazing job finding the car I was looking for within my budget and personal tastes. They were friendly and courteous and took the time to address any questions I had. I am a five time customer of Mercedes and recommend this dealership to existing and new Mercedes customers because it wasn't stressful, I was treated with respect, and got a beautiful car without any hassle. Thank you!!

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DealerRater Jan 23, 2024

I received excellent service from Mark S. He showed me all the size cars and then we drove around in a perfect choice car.He explained so many features of the car and was very patient.Fortunately you exactly was I was looking for. Other salesmen were very courteous while we waited for the paperwork. I would definitely recommend Mercedes enz of Arcadia to my friends and family.

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Google Jan 23, 2024

I hate that Rusnak Arcadia was the 5th (!) and last Mercedes dealership I came to when it should have been my 1st choice. Too much time and effort wasted elsewhere. I was 4 days past my lease deadline for my 2021 GLC300 so I was frantically trying to find a good deal on a new lease. Was aiming for the new 2024 GLC300 but because of *inflation* the monthly rates everyone was giving me was ridiculous. BUT I believe fate saved the best for last, because my salesman, Joseph at Rusnak Arcadia, was fantastic. He listened to my needs, stayed in the $ range ...

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Google Jan 23, 2024

I want to say thank you “Kevin” , who was nice to me, with patient explaining all my options, eventually he finds good deals and programs to lease car in Mercedes Benz. Of course I will be back next 3 years.


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