Customer Testimonials
Highly recommended, Brianna and the finance department just the best plus all the new models immediately available
Thank you Denise Justice for your great customer service. Our car leasing experience is great with her. She managed to get us the exact vehicle we asked for. She treats us like family. Mercedes is lucky to have such a great person working for them. Thank you Denise
Having Denise Justice back has made car buying/leasing easy again. I have worked with her for 2 of my leases and she makes the entire process flow so smoothly and elegantly. She is an asset to this dealership and exercises patience, understanding, and genuinely wants to help you into your dream vehicle. She is amazing and I cannot imagine working with anyone else.
Perry is great
Kat is very friendly and approachable. She helps out everything during the car collection and follow up.
Brianna helped me purchase my new Mercedes! She is the best. I had to order my car and she keep in touch with me until my car arrived. She provided the best customer service. Great experience!
I have a passion for leased cars as I’m always wanting the newest tech! - Kat has been by far the most knowledgeable and kindest person to work with. I recommend reaching out to her if you want to get a car purchased quickly and smooth!
I got help from Scott at the dealership and is the best there is, they really take good care of you at the dealership
Mercedes-Benz of Arcadia really helped me through the whole process. My sales rep Ivan was the man. Plenty of patience and helped me with all my concerns all the way to the end. Even hooked me up with a really good insurance agent good quotes to top it off.
Great car leasing experience! Jimmy helped me out to trade in my previous Mercedes and lease a new one. They are very honest and straightforward. No playing around....They have a great selection of cars, great customer service and they make the process of getting a new car less stressful. I would definitely recommend them!
I am so impressed with the team at Rusnak Mercedes. They always take great care of me and I am very appreciative. Love my car too. Thank you Bo, Barby, Brian and Huy!
If the “customer experience” you're seeking requires professional, courteous, and responsive staff —then you’ll want to visit Rusnak MBZ of Arcadia.
Barby sales manager great person to work with when you need a new Mercedes Ivan at sales personnel very active hard working gets the deal done 👍. I recommend this dealer for your new car very much 👍.
This is the best dealer I have been dealing with. Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and always update me promptly. I extend my service because of Mr. Yohan and the great coffee, cleanliness environment and courtesy at Mercedes.
After a long day of car shopping, my last stop was MB of Arcadia. I was pleasantly surprised with the amazing facility and level of customer service from the time I walked in. My sales person was Mark, and he gave me top-notch service from beginning to end. Needless to say, I walked out with a brand new car and couldn’t be happier!
One of the best dealers of MBZ, super clean location, friendly & professional staff.
took my car in w/o appointment. Oman took my car in real quick to fix the pipe shield that was loosened
Denise Justice is my hero! I had an urgent need to purchase a vehicle prior to Dec 31st 2022. She quickly helped me locate a 2023 Sprinter and processed a loan through Mercedes Financial in record time! (Thank you Rodney in the Sprinter department too)
My Sales Representative is very good and helpful. I enjoy her service a lot
I am so happy Denise Justice is back. She makes car leasing/buying such an easy process. She is efficient, warm, and a dream to work with. I’ve leased all my Mercedes’ from this dealership solely because of Denise. I’ve travelled to her from Orange County and Los Angeles just to work with her. Highly recommended working with Denise. She’s AMAZING!
They are the best! Service and helpful Thanks team
(Translated by Google) Excellent service (Original) Excelente servicio
Excellent service from Denise Justice. I have been a loyal customer of Rusnak for the past 40 years and will continue to do so.
Good service and customer care and I got an extended warranty
I was in the market to purchase a smaller sized SUV aka my new mommy ride and ended up with the GLC 300. After visiting Audi Pasadena and BMW Monrovia, my experience with Sadie Ching was by far the best. Sadie Ching made the process so smooth and easy. Not only was she professional but she was knowledgeable, transparent and easy to work with. I immediately felt so comfortable with her. I highly recommend her if you’re in the market .
Great buying experience. Sales and finance persons were terrific
I have leased/purchased 3 cars from MB Arcadia. There is only ONE reason why I come from San Francisco bay area - Denise Justice. I have been waiting for her to return before getting my next car. Her personalized service is second to none. She has been with me every step of the way every time. Denise listens to my wants and needs and has helped me to find or build the cars that have been perfect for me. Not once I have I been disappointed. I hear Denise is back in the showroom. Looking forward to my next visit.
This was my first Mercedes purchase and my experience was amazing thanks to KATRIN BASSENGER. The process was faster than what I thought and she did everything possible to get me the best deal Mercedes Benz of Arcadia could give me. I recommend this dealer ship and I recommend KATRIN BESSENGER. She took good care of me! Thank you Katrin!
Very pleasant experience, highly recommend. Have been a customer for years. Sales Manager Perry is a super Star
She is experienced, knowledgeable, helpful, friendly and nice lady and i am so pleased working with her.
I have been to many Mercedes dealers and finally found the car I wanted at Rusnak MB Arcadia.Kevin is a very nice guy. He helped me order my car 6 months ago. After ordering, he helped me to check the production progress of the car everyday. He also helped me get a good price and sent me a lot of accessories. He did all the things he promised me. I am really satisfied. I will recommend him to all my friends. I hope other friends will come and buy cars from him. Please remember his name Kevin!
My favorite salesperson is back! I spoke to Denise Justice about my lease end recently and she’s just as amazing as she is as when she left. Always good to see her, can’t wait for my next Mercedes.
Excellent customer service provided to us by Mr Bo Very professional, knowledgeable, helpful in helping us find the right vehicle for our budget and family needs! This is our second new vehicle purchase with Mr Bo assistance! Thank you Mr Bo
I’ve always dreaded stepping foot on a dealership lot, or having to deal with haggling price or financing, but sometimes you just have to deal with it. I called M-B of Arcadia and spoke with Rodney Kordani. He told me that there were three Sprinters available in the configuration that I wanted. They were optioned out and I assumed would be out of my price range, but I decided to check them out anyway. I went to the dealership and looked at the Sprinters before going inside to meet Rodney. It was really good to just be able to ...
Based on such high accolades from a coworker who purchased an S-Class from Denise, I scheduled an appointment to meet and see if Denise could help me with my next New Car. I've never been more impressed with such a worry free New Car Purchase. By far the happiest I have ever been with a New Car Purchase. Denise is such a Super-Ultra Professional and Patient person.
Denise Justice, will, I promise, give you the most satisfying car dealer experience you ever had. I know the bar is low. But be sure to ask for Denise. This was not a paid political announcement.
good
I had one of the best experiences here when buying a car. I worked with Alec and he truly went above and beyond on making sure I got the best experience and got what I was looking for. Thank you again Alec and staff!
Beautiful two story dealership with wonderful employees. In particular my husband and I had a great experience with a new salesperson named Tatiana. If more salespeople were like her the car sales industry wouldn't have such a horrible reputation. Her sales partner, Kevin was also very nice. Ted, the finance manager was pleasant, helpful and funny. We drove out with a new E350 that we couldn't be happier with. We got a fair deal for a car that had the color combination we looked for for several months. If the need arose we would absolutely see Tatiana at ...
Truly a 5 Star dealer! Service is by far the best. And customer's are definitely their priority. Thanks again Mercedes Benz of Arcadia
Great experience. Scott was great with the purchase and Micheal in finance did a great job.
Fast, friendly, professional service, I got the most favorable loan rate and the best price here, I am a loyal customer of this shop, buy a car must come here, great staff!
I bought a new 2021 Mercedes Benz GLE450 from Peter Liew at Arcadia MB, and couldn’t be happier ! Peter was patient, trustworthy and honest with me and made the car buying experience a pleasure. He was recommended by a friend in Glendale and I drove down from Santa Barbara because he was so easy to work with. I recommend him to all of my friends and will gladly return to buy another one from him. Quite simply, he’s the best !
In a nutshell, this is a beautiful MB Dealership with an obvious commitment by its entire staff to provide the very highest level of follow through and overall customer service!
I had the best experience ever if all car dealers all people could be as supportive as Mercedes-Benz we would be in a better place thank you so much for the great experience
We recently purchased a vehicle from MB of Arcadia. Smooth process, very friendly staff. Our sales person Katrin went above and beyond to meet our expectations. Thank you
Mercedes Benz of Arcadia completely exceeded my expectations. From the moment I stepped into the showroom until the delivery of my vehicle I was completely blown away by the quality of service and the experience I had. Every single member of their staff made me feel like I was their most cherished customer.
Kat was amazing and helpful. She went above and beyond for us. Would highly recommend her to our friends and family.
Katrin Bassenger is a superb customer service representative. Truly, it was the most enjoyable car purchase we have ever experienced (and we have owned many, many cars as my husband is a fan of buying cars)! I did not walk in expecting to walk out with a car but Katrin listened to what I wanted, kept searching the inventory and suddenly after looking at a few different choices, the perfect car rolled off the truck literally while we were standing there. She knew it had all of the appointments that I was looking for (and even some I didn't ...
Kat was so helpful and went above and beyond to help us purchase our first SUV. Everyone was so professional and welcoming.
It was best car buying experience with no pressure from sells person and her manager. They were very knowledgeable and professional. This dealership will be my first choice for buying MB.
Anthony & Katrina went above & beyond to help me get the car I wanted. Anthony really cares about making sure the customers leave happy. Barby was also very helpful and pleasant. Thank you all very much.
Excellent service and staff. Very pleased with the dealership.
Excellent service and staff.
I just bought a 2022 C Class from Rusnak Arcadia. Jay and Edwin were great to deal with and took care of me. Got a nice car and a good deal. Thanks Jay and Edwin!
Location is very convenient to me and the service is top notch. I can't say enough good things about service advisor Rebecca So, her experience and knowledge with MB cars/suv is excellent and she is super attentive to customers' needs and wants. I'm very happy with their service department.
Super easy transaction, honest stuff and it’s rare nowadays,
Excellent services always
just great . Very Professional personnel. Secretaries , sales persons and sale manager
Excellent customer service and management!
Exceptional services! Peter Liew is the best in the industry! I want to say experience was no pressure no hassle and best deal in town! 5 stars is not enough to show his excellent services!
Mr. Kevin Wang is very professional throughout the entire sales process, we had a great experience purchasing a new SUV from him and Mr. Dong, the manager.
Sales PJ NAN is super good. He is honest and friendly. If you fine sales make an appointment with him.You won't be disappointed.
Our representative Rodney was very detailed and informative about every step and answered all our questions and went above and beyond to get us the van we wanted.
Bruce was very helpful, made us feel very welcome and answered all our questions
Easy, quick, professional and a great deal. The whole experience was perfect.
Sadie was the most professional, not only was her costumer service on point, she also made us feel very comfortable and made us laugh!!! Please see Sadie when you are ready to purchase a car.
Wow!!! Great people work in this location! Sadie and Salamon were nothing short of espectacular! Very easy going and pleasant to work with. Love the car!!!
Buying a new vehicle has never been easy: the process is often tedious, long, and unnecessarily dramatic; I absolutely dread it. However, Rodney K of Rusnak Mercedes-Benz of Arcadia changed my mind by making the process so easy. After making the decision to purchase a new Sprinter Van, we began to search a large portion of Southern CA dealerships from San Diego up to Bakersfield. It quickly became apparent that there is much variation in how dealerships interact with potential customers and stock inventory. We live in Orange and were willing to travel a bit to get what we wanted. ...
Professional people there to help you get your favorite Mercedes
Took my CLA 250 in to get serviced at this location, thanks to Ms. Rebecca she always makes my visits so seamless and easy! She is the friendliest and always extremely helpful when I stop by I’m so appreciative of her attentiveness!!! Thanks to the service guys for refreshing my car, this is def my fav location. Thank you!!
I worked wit Kat there. She was super helpful and knowledgable. I definitely recommend the experience if you’re in the market for a beautiful Mercedes!
It was great
Sadie Ching is my girl who helped me to get the only car I want. Very nice and professional, thanks girl.
Great customer service, good test drive experience.
Katrin was awesome. She is one of the best dealer in LA area. I highly recommend katrin.
katrin is the one of the best dealer. we are very grateful for her services.
The dealership it’s very clean and easy to park But the best part of the place it’s Katrin she is very patient and she doesn’t rush you and understand you I already got 2 Benz’s from here and hopefully more in. The future Thx Katrin you are the best !!!
The service was excellent
Perry has been working with us and is excellant. Absolutely no complaints. Very happy
yohan chen was excellent !!!
Always great work/service.
Great Service Advisor In and out in 1.5 hrs as promised Work perfect
Friendly and professional.
Great service
I have been soo stressed looking for a car, One day After almost giving up, I was online & liked a car on Mercedes Benz Arcadia website, As soon as I requested a quote Mr. mark hung contacted me immediately, He informed me that he would E-mail me the application, so we can go from there, Mr. mark hung was very helpful answered all my questions, After submitting my application online, I received a call back informing me that I was approved, The process was all online, I summited all paper work online, very easy, going, I got quoted a ...
Great service as always! Big thanks to Willy Chia!
Very caring and professional, She has helped me navigate the struggles of picking a new car, I appreciate her advice.