Customer Testimonials
We had such a wonderful experience leasing our vehicle. Everyone we met along the way from sales to finance was knowledgeable, helpful and kind. Katrin was patient with us, and we never felt rushed or pressured. Ted in finance was fun and fast! Then Katrin took the time to show us every detail in the operation of our vehicle. We would absolutely recommend Rusnak Arcadia Mercedes-Benz to anyone who is even thinking about purchasing or leasing a vehicle.
I want to say thank you to Ian, Celina, and the rest of the team for making my experience with them luxurious and highly enjoyable. Ian took care of me every step of the way. He was honest, knowledgeable, and got me so excited to drive off with my new Mercedes Benz. 10/10 recommend and I will be back!
A fantastic experience buying my car here. Mark made it so easy to purchase my EQE - from another state! He was patient with all of my questions and gave me all the information that I needed. Katrina in the Finance Department guided through the remote purchase process flawlessly. I even received my registration and tags weeks early! Highly recommend Mercedes Benz of Arcadia - 5 stars!
Great experience servicing my Mercedes here. My advisor was friendly, communicative, and made everything easy. Great service! I’ll definitely will be purchasing my next vehicle here!
Great experience leasing a car here. Staff was friendly, easygoing, organized. Got a good price. I used a leasing broker, which made it even smoother. Delighted by how easy it was and will start with Arcadia next time I'm looking for a car.
I drove over an hour to visit Ian Wu, and I would do it again in a heartbeat- he completely exceeded my expectations.
From the moment I walked in, Ian made the entire experience feel easy and pressure-free. He took the time to truly understand what I was looking for, answered every question with patience and genuine expertise, and never once made me feel rushed. It’s rare to work with someone who is both incredibly knowledgeable and just a genuinely good person to be around.
I couldn’t be happier and will absolutely be sending everyone I know to ... Read More Google - Jun 3, 2026
Yohan Chen, is my Service Advisor. I’ve been a Mercedes Benz owner over 45 years. I have had the honor to work with over 50 Service Advisors all over the USA. Hands down Yohan Chen is the best of the best. His attitude, attention to detail, empathy, understanding of his Customers needs are outstanding and exceptional. I go to this Dealership only because of Yohan Chen. Thank you. Huntley Goldburg.
Mark Stueber has been very prompt and responsive to my inquiries for a Sprinter van. Professional and courteous
Kevin Wang is amazing!!! My wife and I were very nervous about buying a car online, it is something we have never done before. We could tell from the very first conversation with Kevin that we were in good hands. We hammered him with questions, photos and videos, and never once did he make us feel like a burden. He included a home charger and polished the curb rash off the rims after the deal was already done! We would also like to say thank you to the sales manager John for answering all our questions and Katrina with finance ... Read More Google - May 23, 2026
We had a wonderful experience with this dealership Kat was incredibly kind, patient, and helpful throughout the whole process of getting our new car. She took the time to answer all our questions, never made us feel rushed, and genuinely cared about making sure we were comfortable with every step. Their professionalism and friendliness made what can often be a stressful process feel easy and enjoyable. We truly appreciate all their help and highly recommend them to anyone looking for a new vehicle.
I would like to express my deepest appreciation and sincere gratitude to Mrs. Katrin Bassenger at Rusnak Mercedes-Benz of Arcadia. She is an exceptionally professional, kind, and caring individual. Throughout my experience, I felt completely comfortable and genuinely well taken care of—not only as a customer, but as a person. Her dedication, attentiveness, and commitment to excellence truly set her apart. My highest praise and utmost respect go to Mrs. Katrin Bassenger. Once again, thank you to her and to the entire team at Rusnak Mercedes-Benz of Arcadia for providing such an outstanding experience.
Excellent experience from start to finish! The staff is professional, knowledgeable, and truly focused on customer satisfaction. They made the entire process smooth, transparent, and stress-free. The showroom is clean and well-organized, and the selection of vehicles is impressive. Whether it’s sales or service, they take the time to answer questions and make sure you’re taken care of. Highly recommend Mercedes-Benz of Arcadia for anyone looking for top-quality service and a premium experience. Will definitely be coming back!
I returned to Mercedes-Benz of Arcadia for my second vehicle purchase, and I’m really glad I did. I had the pleasure of working with Fabian Jacobo, who was knowledgeable, patient, and very polite. He provided excellent customer service throughout the entire process. Fabian is always cheerful and welcoming, which made the experience even more enjoyable. Thank you, Fabian, for the great service we experienced last night!
Bought a vehicle at Rusnak Arcadia. Sales Consultant Alex Xu made the process seamless. His assistance and patience is superb. There was no pressure in purchasing which is important. He connected us with David Yu after the purchase who walked us through the features if the car. Definitely recommending Alex Xu. You will be satisfied with the service and knowledge he possesses.
I purchased a used Mercedes Benz GLC yesterday and my overall experience was excellent. My sales representative Katrin was very helpful and professional from the moment we met her till the moment I drove my car from the dealership. Thank you again Katrin
Awesome facility with a great selection of inventory! Really friendly and helpful staff as well. Highly recommend stopping by!
Great help. Great food
Lovely dealership, lovely staff, everyone is so helpful. We didn’t feel rushed at all
The entire team here is absolutely phenomenal. From the moment I walked in, I was treated like family. Martha greeted me with such genuine warmth and kindness, which immediately set the tone for a great experience. Liz took excellent care of me and made sure all of my service requests were handled smoothly and professionally.
I especially want to highlight Roberto. He was incredibly helpful, knowledgeable, and attentive throughout the entire process. He took the time to walk me through everything, answered all of my questions with patience, and made me feel completely confident and taken care of. Even though ... Read More DealerRater - Feb 21, 2026
They know what you need and will always get the jobs done for you and your family.
Roberto is the reason I have my new car. He was really great to work with.
Roberto Was the best sale man on this world i should have do this review sooner but i was to busy. He is going to take car you since the moment you put your step into the dealership. He is so helpful, i can get anything wrong with him. He should be the guy u need to call if you want to buy a car. Thank you so much for taking care of me. And dealership, if you read this, you broke my license plate frame and sent me the screws????????
Roberto was great. Very helpful and extremely knowledgable. He took us out for a test drive and I would highly recommend him.
Roberto Boratto is a great salesperson and professional. He went above and beyond to ensure I was happy and comfortable with my purchase
Roberto is very professional, knowledgeable and patient. He took the time to explain all details and help me chose the right model. Very happy working with him.
My service manager, Stacy Yee, went above and beyond to solve my problem. She was awesome!
This was by far our best car buying experience. From start to finish everything went smoothly and even though we just stop by to look we walked away with a nice car at a good price. The sales staff Charlotte, Sam but especially Jose Hurtado the general manager went out of their way to make us feel like family. Thanks again for the goodies and the great impression you made with me and my wife and I look forward to purchasing another vehicle Very soon.
Roberto was excellent in the interaction we had with him at Rusnak Mercedes . We came as strangers and ended up leaving as friends although we did not purchase the car since it was not accessible for my mother. He did go out of his way and drove the car to our house for her to try it and was extremely cooperative and opened with us and gave us all the options but unfortunately we did not purchase the car yet that did not change his demeanour and he remained extremely professional and friendly, and next time we are in the ... Read More DealerRater - Jan 24, 2026
My fiancé and I went into Mercedes to look around and Roberto was great to work with. He took the time to answer all my questions and made sure I felt comfortable every step of the way. He was so professional and knowledgeable.
So happy with my experience here, Roberto was really great at explaining the car mechanics and dynamics of driving. Plus we both come from Italy so it was an even better experience for me.
had an excellent experience working with Roberto at Mercedes-Benz Rusnak Arcadia. From start to finish, Roberto was professional, knowledgeable, and truly went above and beyond to make the entire process smooth and stress-free.
He was very responsive, patient with all my questions, and took the time to explain every detail clearly. Even after the purchase, he continued to follow up and help resolve any issues, which really shows his commitment to customer satisfaction—not just making a sale.
If you’re looking for a sales representative who is honest, attentive, and genuinely cares about his customers, I highly recommend Roberto. ... Read More DealerRater - Jan 15, 2026
Leased an EV from here. There was miscommunication by the sales team regarding the required service window, but our service rep Liz was fantastic and resolved our concern.
Roberto and Mark were great. Low pressure, to the point and helpful. We came in to explore a car that was rare but he helped us find a car that meets our needs better. Also surprised us at the end of the process. Good experience overall. Beautiful facility.
(Translated by Google) This is the top recommended Mercedes dealership in the area. The service is excellent, especially Bill and Bruce, who were very professional, patient, and meticulous in explaining the pros and cons. Thumbs up to them! 👍🏻 (Original) 附近奔驰经销商首选推荐这家，服务态度超级好特别是Bill和Bruce两个工作人员非常专业有耐心且很细心的跟你讲解利弊，给这两位工作人员点个赞👍🏻
Two weeks ago when I came to MB of Arcadia to see the new GLB250 vehicles, I was lucky to have the assistance of Roberto. He is truly interested in matching the customer with the correct vehicle for their needs. His sincerity, patience, knowledge of all the cars and honesty are above other sales persons. When I purchase a new car, it will be with Roberto's help.
Roberto made the process so easy and painless. I sincerely appreciate his patience, help and expertise.
Smooth and easy process from start to finish. I was in and out within two hours with a GLB 250 for my little family, straight to the point and very pleased with the overall experience. Kevin Wang and his team were absolutely incredible and handled everything with accuracy and professionalism. If you're looking to get a good deal and a stress free car buying experience; Mercedes-Benz of Arcadia is the place to go. Exceptional customer service!
Smooth and easy process from start to finish. I was in and out within two hours—no haggling, straight to the point, and very pleased with the overall experience. Kevin was absolutely incredible and handled everything with speed and professionalism. If you’re looking for a stress free car buying experience, Mercedes-Benz of Arcadia is the place to go.
Roberto was amazing! He answered all my questions, even the ones I asked more than once. I had gone to a different dealership before, and they didn’t explain anything the way he did. Roberto was patient, efficient, and made sure I fully understood every detail. I really appreciated his time.
Katrin was very professional, helpful and stress free approach, as I purchased 2022 GLE 350 from Newark Delaware. I will recommend her anytime.
Thank you, Roberto, for the excellent service at Rusnak Arcadia. I really appreciated your professionalism and patience while helping me test drive the E450 wagon and E53 sedan. You made the experience smooth, informative, and enjoyable.
Very efficient and negotiable. Sales manager was very transparent and made more than enough accommodations for us. Roberto was pleasant aswell, highly recommended to deal with Mercedes of Arcadia and Roberto!
Excellent help and very friendly. I was well taken care of and service was quick. Thanks Roberto
Bruce was a great and efficient salesman! Gave me a great deal on a used E class and did a phenomenal job with the entire buying journey. Highly would recommend coming in and buying a car from him! Billy in finance was great too, he gave me a great interest rate on the car. Overall everyone was extremely hospitable and I would buy my next Mercedes again from here 🙂
I had an amazing experience with Perry during my recent service visit. He was incredibly helpful, attentive, and made the whole process so easy for me especially since I brought my baby with me. He understood my situation right away and made sure everything was handled quickly and efficiently. His professionalism and kindness truly stood out. Thank you, Perry, for making my visit stress-free and providing exceptional service!
Great guy. Made himself available to me and was very helpful. He was considerate of my time when it came to doing the finances. Thank you!
My experience at Rusnak Mercedes-Benz was outstanding! Roberto Boratto was patient, knowledgeable, and genuinely helpful throughout the entire process. He provided excellent suggestions and made the experience smooth, informative, and comfortable. I truly appreciate the exceptional level of service he delivered. Highly recommend
Kevin was by far the best salesperson we’ve ever worked with in all the years we’ve been buying cars. From the moment we walked in, he made us feel comfortable, listened to what we wanted, and never made us feel pressured. He was patient, honest, and truly cared about helping us find the right car — not just making a sale.
The entire process was smooth, quick, and stress-free. Everyone treated us with so much respect, and it honestly felt like they valued our time and business. This is exactly how car buying should be for everyone.
If you ... Read More Google - Nov 9, 2025
I had an amazing experience buying from Mercedes of Arcadia. Charlotte was super friendly and helpful. She made sure all our questions were answered. I brought my own financing from my bank, and they accepted it with no hassle or pressure to finance through them. Overall, it was a phenomenal experience, and they’ve definitely earned a customer for life. Again, thank you Charlotte for the great experience.
During my recent visit to this dealership, I was thoroughly impressed by their inventory. Subsequently, I was matched with Roberto, who significantly enhanced my experience. Roberto’s most commendable attribute was his non-intrusive approach. He actively listened to my preferences and provided tailored advice, ensuring that I made an informed decision. His genuine concern for my needs transcended the pursuit of the lowest price, resulting in a mutually beneficial outcome for both the dealership and myself. I wholeheartedly recommend this dealership and Roberto to my family and friends.
I had a great experience at Mercedes-Benz of Arcadia thanks to Roberto. He was very kind, patient, and helpful throughout the entire process. I truly appreciated his professionalism and the way he made everything simple and stress-free. I highly recommend asking for Roberto if you visit!
Roberto is a very nice and kind person. He is very professional about car especially Mercedes-Benz. My family really enjoy while we are there at the dealership not only that the dealer itself is very clean and beautiful. I am strongly recommended whoever want to buy Mercedes-Benz. Please go check it out Mercedes-Benz of Acadia and looking for Roberto. You will not be disappointed.
Wonderful dealer with competent staff especially Roberto the salesman and the finance guy was great
I had an amazing experience with the team at Mercedes of Arcadia. Kevin showed superb salesmanship-he explained everything in great details and made the car buying process not only easy but genuinely fun with his great sense of humor. He went above and beyond the call of duty and made sure I understood every part before moving forward. Charles was also fantastic! He helped me setup my car and made sure I understood every part how to use them properly. His patience and knowledge really stood out. Last but not least Celina was equally impressive. She walked me through every ... Read More Google - Oct 29, 2025
I’ve been buying Mercedes from Rusnak Mercedes for over 10 years. Each one of my cars have been fantastic. I can’t say enough about the sales people I’ve had in the past and who I am working with today. Stacy Huynh was on top of things and took care of everything I needed.She even showed me things I never even thought of but so happy to have. I told her exactly what I wanted and she got it. I have a perfectly beautiful car today and my favorite dealership always pulls through. Also, the service department is ... Read More Google - Oct 23, 2025
Professional friendly informed staff. They all work as a great team to make sure everything is done right and up to mercedes standards . Definitely recommend if you’re looking for a car or even just information
Very nice reps. Taking good care of repairs!
On 10/10/2025 I purchased my 4th car from this dealership. Once again, the service from this staff surpassed my expectations. My salesman Roberto Boratto was exceptional. He made sure that I left the dealership 100% satisfied.
Great service at mercedes. Smooth easy buying process. I would highly recommend. Ask for my guy bill who was very understanding during the whole process and the manager Bobbie great guy. If your looking at a new luxury vehicle and mercedes is on your mind I would highly suggest you stop by and give these guys a chance to earn your business. They earned mine
Roberto was very kind and he was an extremely helpful. Very honest and trustworthy, which is refreshing for this industry.
Roberto Boratto was very helpful and professional. I would recommend Roberto to anyone looking to buy a car.
Kevin was super helpful and patient! He explained everything to my family in detail and went above and beyond to make the whole process smooth. Even after we got the car, he was quick to reply and helped us solve any questions. Really appreciate his great service — highly recommend him!
Thank you to Roberto and Mercedes of Arcadia. I am thrilled with my new Merecedes and my purchase experience.
Thank you to Roberto and Mercedes of Arcadia. I had a wonderful purchase experience and I am thrilled with my new Mercedes!
The best purchase experience by far & beyond (P.S: Love this Dealership)
I can’t express enough how grateful I am to Alex, William, and Billy for helping me bring home my 2022 Mercedes-Benz S580. From the moment I walked in, they treated me not just like a customer, but like family. Every conversation felt genuine, every step was handled with care, and every detail reflected their deep passion for what they do.
Buying a vehicle as special as the S580 isn’t just a transaction, it’s an experience. And this team made it unforgettable. Alex’s professionalism, William’s patience, and Billy’s warm personality created an atmosphere of trust and ... Read More Google - Oct 13, 2025
I was completely impressed with Roberto's professionalism, kindness, and exceptional customer service. Roberto was incredibly attentive and made sure I have the color and the package I want for my new MB. He went above and beyond to provide me with the best deal experience ever! I highly recommend Roberto and will definitely be returning for other MBs for my family members. Thank you very much! Roberto.
I dealt with Roberto Barrato and to be honest he is fun and has a great personality. He made us laugh and was really good at explaining things about the car I was interested. He made a rememberable impression on me, and that is key . I felt I could trust what he said and he made sense. Very personable qualities. I give him 5 stars and I like that he didn’t pressure me.
Kat was extremely pleasant to work with and I drove away with a great vehicle. I believe she was able to personalize the purchase experience which made the process more enjoyable. Thank you Kat!
Rusnak of Arcadia is beautiful dealership inside and out. My sales advisor Mark Stueber was amazing!
The environment is nice and clean. The staff are very friendly and very cooperative with each others!
(Translated by Google) I recently bought a car in this store. YINYANG's service is very thoughtful, including the after-sales service, he is also patient in answering questions. I must give it a thumbs up👍 (Original) 最近在这家店买了台车，YINYANG服务非常周到，包括后期服务也是不厌其烦的解答问题，必须好评👍
Roberto was fantastic in helping me answer any questions about a car and for taking me on a test drive. He was courteous, friendly, and did not pressure me at all throughout the process. I would love to work with him again!
The sales representative, Charlotte, was wonderful. She was not only knowledgeable but kind and courteous. The others representatives were also knowledgeable.
I have been leasing cars since 2000 and I can say without any doubt Roberto has been the best so far. I have worked with him several times and no matter the outcome of the deal, he is very helpful and kind. He spends all the time customer needs to provide detailed responses. He is just awesome!
Excellent service!!
I have purchased or leased several cars from Rusnak Arcadia Mercedes and they are always on point. No hassling, no upsell, always great on price and terms. I highly recommend Bo Xiao and Rusnak Mercedes if you’re looking for a new Mercedes!
Roberto offered an amazing service! He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that are not obvious. I would recommend him to anyone interested in buying a car at this dealer. Thank you, Roberto!
Roberto showed me and my husband a GLB , we did a test drive and took the time to explain the characteristics of the vehicle, even though we didnt made our purchase since the vehicle we were looking for (3rd row) was not available. He was very attentive without being pushy to take a decision. He even followed up a couple days after to see if he could be of any help.
Amazing sales team. Quick. Hands on. Honest. Efficient. Attentive. Roberto and GM William were amazing
Bo Xiang, Sales Representative was very professional and knowledgeable of the vehicle we purchased. He kept us informed about the arrival of the vehicle from beginning to end. He took over from Bruce who is on vacation. We went over many features of the car. There is a lot to learn on the. 2026 450E. Bo said he would make an additional appointment to go over some of the new features. Bo was very easy to work with and made the purchase a smooth one.
Roberto Boratto was one of the most genuine, patient, and professional salespeople I’ve ever dealt with. We came in last Friday to buy a car for my mom and he took the time to explain in detail each model so we could find the best fit. We didn’t feel rushed or pressured to buy. We explained we wanted to look at other brands before we made out final decision. On Saturday I texted him to let him know we wanted a Mercedes-Benz but were undecided on 3 different cars. By the time we arrived at the dealer, he had ... Read More DealerRater - Sep 23, 2025
Attentive but not pushy, delightful but not fake.
I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I walked off, visibly annoyed, Roberto noticed and approached me—not aggressively, not as a salesperson chasing a sale, but as a person who genuinely wanted me to leave the dealership with a better feeling about my evening.
He didn’t pressure me. He just asked if he could help turn the experience around. That simple gesture made a difference. I ended up sitting down with ... Read More DealerRater - Sep 23, 2025
I have always had a very positive experience with this dealer, especially Tyler Hillier in the service department. He is friendly and super helpful, I would highly recommend this dealer and Tyler.
Everyone at Mercedes Benz of Arcadiawas friendly and welcoming. Roberto went above and beyond to get us into our new car. We could not have had a better experience and recommend Mercedes-Benz of Arcadia to everyone.
Great experience with the most amazing sales and financial advisor! Both are knowledgeable, courteous, helpful to meet clients needs. Excellent!
Mercedes of Arcadia (Rusnak) always offers the top service, support and communication. Quality is never a question. But it is Perry Roder who keeps me in house and coming back. Perry makes the service experience an enjoyable and convenient one.
The salesperson, Kevin Wang was so kind, patient, and thorough throughout the entire car purchasing process. He was very helpful in going over all the options and the process of buying.
Roberto is the reason I bought a Mercedes. I never wanted to consider one, but his approach and professionalism is why I’ll probably buy one again. Also my GLE is amazing.
TL;DR: Ask for Roberto before you arrive. Respectful and genuinely helpful. We popped in on a whim and he guided us straight to a model that actually fits our life. Got his number, texted the next day, and he had multiple cars ready for unrushed test drives. I got to compare and understand. He worked the deal I needed. Here's a good tell: his recommendation from the 3 x options we had was the most sensible $$ choice. For real. I ended up choosing a pricier spec, but his pick was the real value. We had a good time—wouldn’... Read More DealerRater - Sep 14, 2025
Professional salesmanship of Mr. R. Whitlow provided me the confidence I needed to purchase the car I wanted at this dealership. The promise to take care of the transaction at a very satisfactory had demonstrated in actions. This dealership has earned my referral to friends.
Great service, amazing people. I had a very smooth experience with them and I recommend to anyone!