MBUSA Microchip Update

Due to the COVID-19 pandemic affecting the world-wide consumption and production of microchips, certain Mercedes-Benz USA models will be delivered by Mercedes-Benz USA without the microchip that operates the vehicle’s Hermes Communication Control Module. Vehicles that do not have the microchip in the Hermes module will be unable to operate certain features in the vehicle until the module is retrofitted by Mercedes-Benz USA, to be completed at no cost to you when they are available.

Mercedes-Benz USA advises that the absence of the Hermes Communication module does not pose an unreasonable risk to safety, however the following functions are unavailable until the retrofitted module is installed:

  • ECall emergency call system, Extended MBUX functions, Navigation services, MercedeMe Connect standard services, Concierge Service, Live-Traffic information, Remote Services (including standard, plus, premium and advanced), Urban Guard Vehicle Protection and Protection Plus, Map Update, Hard-disc Navigation, Digital Key Handover, Energizing Package and Energizing Package Plus.